E-Business
Verve, Zap, OthersTop 10 African Fin. Service Tech Products in 2009
The task of selecting top 10 technology driven products/services in financial service industry in Africa in 2009 is not an enviable one. In spite of the global financial recession, financial services industries in Africa have turned out several technology-driven innovative products/services. These products cut across all the financial sectors such as banking, insurance, capital markets and even pension schemes.
Top on the list of the criteria employed by the financialtechnology editorial team include innovations and transformational power. The products/services selected have proven to be innovative both in design and implementation. They also have transformational power to revolutionise the financial service sector in the continent. Having applied these criteria as vigorous as possible, the following products/services were selected: M-Pesa, Zap, Mobile Money, Verve, Kenyan Bourse Complaints SMS Service, Instant Life, Capitec Bank Paperless System, Mbao Pension Scheme, Trustco Life and Uganda Financial Sector Identification (FSI) system.
1. M-Pesa
Safaricom’s powered M-Pesa, the most successful M-Payment system in the world, has continued to go from strength to strength. Having survived Kenya’s government inquisition in January 2009, M-Pesa went international and opened a new platform for its 7.5 million subscribers to connect to the United Kingdom.
Safaricom also integrated the platform to ATM systems. As such, its customers can retrieve money through PesaPoint ATMs. More than 75 organisations, including manufacturers of retail goods are already hooked up to M-Pesa, allowing their customers to pay using what was initially launched as a money transfer platform targeting the unbanked. The roll call of M-pesa corporate users include educational, financial, health, hospitality, utility, insurance, airlines, NGOs, and media institutions.
Renaissance Capital, a Nairobi based investment bank, estimates that M-pesa service earned Safaricom Sh2.9 billion in the last financial year. In terms of access for both merchants and consumers, the mobile platform offers significant low costs and unrivalled convenience.
2. Zap
With the launch of Zain’s Zap into the M-Payment sector in Kenya and East Africa, competition took a new twist characterised by revolutionary products. Zain introduced a new concept, allowing its users to send and receive money via their bank accounts.
Zain launched Zap Distro, a web portal tool that enables dealers and large chains, which have other agents under their flagships, to manage their accounts. It also unveiled Zap Master to its transactional menu. The Zap Master eases cash administration process especially for SMEs. With these new offerings, Zain has deepened the M-Payment scheme in Africa.
3. Kenyan Bourse Complaints SMS Service
In 2009, investors at the Nairobi Stock Exchange (NSE) were able to lodge their complaints and queries on shares and transactions at their convenience. This follows the launch of the NSE Complaints Handling Unit (CHU) SMS service. This is an enhancement of the CHU website.
Peter Mwangi, NSE Chief Executive, says the new service will make the stock market more approachable for investors where they will get information on how the bourse operates or even raise issues they may have. Prior to CHU launch, investors shuttled between the NSE and market regulator, Capital Market Authority & Central Depository Settlement Corporation (CDSC) to raise concerns.
The new service is seen as an alternative to the web-based portal, bringing convenience to especially those in the rural areas without access to internet.
4. Instant Life
Instant Life is South Africa’s first direct insurer to function without the expense of an interactive call centre, using an automated administrative system.
The company claims to represent a sea of change in the way insurers do business. 100 years ago saw the emergence of the broker-driven insurance business; about 50 years later call centre technology changed the industry, while the online, low-cost system of Instant Life represents the kind of do-it-yourself change similar to that of buying airline tickets.
“The new generation of insurers will shift the focus from the old model of push-selling by a commissioned intermediary to life products that internet savvy and informed clients will want to buy,” says Jan Kotze, CEO of Instant Life. He says life cover could become more affordable including the 50% of South Africans who were underinsured by the life industry engaging directly with clients online and by shedding “its top-heavy layers”.
Instant Life started in August 2009, but was officially launched only in December 2009 because it needed time to refine its business models and technology. Nonetheless, according to Kotze, it had already received about 8000 applications from 40,000 hits.
5. Trustco Life
Trustco Mobile, a subsidiary of Namibia-based Trustco Group Holdings provides life cover for mobile phone users when they purchase airtime. It has set a target of signing up five million people on the continent in the next 10 months. Presently, the deal is exclusive to Cell One customers, in Namibia.
Trustco Life covers users lives for a maximum of R100 000, for as long as they buy airtime monthly from the mobile company. Quinton van Rooyen, group MD of the Trustco Group, says the system works through the cellular company’s network and, as long as consumers keep buying airtime, they are insured. Reminders are sent out via SMS when customers need to recharge.
He says the concept was tested for a year before being launched, and uptake was good. Namibia has 1.4 million cellphone users, of which 95% are on prepaid packages. The company will expand the offering beyond Namibia and is targeting five million users by financial year-end. Cell One has 250 000 prepaid customers, Van Rooyen says.
6. Mbao, Informal Pension Scheme
An informal pension scheme powered by M-Payment services, M-Pesa and Zap was launched in Kenya in the last quarter of 2009. It will require savings of at least Sh20 a day for informal sector players to earn a pension after their retirement.
With the individual contribution pension scheme called Mbao Pension Scheme, the informal sector player will be able to save and enjoy comfort at old age, like those in formal employment. The pension scheme, established by Kenya National Jua Kali Co-operative Society Limited, is targeting 8.5 million people involved in small and medium enterprises in the country.
This pension scheme will leverage on technology to attend to the expected volumes of small denominations in contribution. In this, members will contribute through money transfer services like Safaricom’s M-pesa and Zain’s Zap, and receive account updates through their handsets.
The national identification card number will be the member’s account number. Retirement Benefits Authority MD, Edward Odundo, says the company expects the scheme to be the largest in the country in a few years.
7. Capitec Paperless Banking System
Opening a bank account at any of the over 370 branches of Capitec Bank in South Africa is a piece of cake. They take customer’s fingerprints with a scanner and the contract states that Capitec uses this ID to authorise transactions. Within 45 minutes the customer is done. The account is opened and ready for transactions
Capitec Bank, the fastest growing retail bank in South Africa in 2009 pioneered a new biometric ID system to provide increased security for client transactions and lower banking fees. Riaan Stassen, Capitec Bank CEO says, “The sophisticated yet simple biometric device that we are implementing in our branches is an example of how we strive to use innovative technology to drive down costs while enhancing security and offering clients greater peace of mind. The biometric devices allow immediate verification and instant account access, in real-time, assuring clients that only they can transact on their account.”
The introduction of biometric ID by Capitec Bank is a local industry first. Using fingerprint and photographic recognition, the system is used in-branch when a client opens an account and any time they need to liaise with a consultant thereafter.
8. Financial Sector Identification (FSI)
To address the challenges of the absence of unique identifier in the implementation of its financial credit system, the Central Bank of Uganda (CBU) set up a Financial Sector Identification (FSI) system powered by Compuscan Limited.
CBU makes Compuscan the country sole credit bureau provider and makes it a regulatory requirement that all banks must supply loan applications and performance data; perform credit search at the point of facility review or new loan agreement. It also mandated all banks to issue financial cards to their borrowers to enable proper ID on credit bureau.
In 2009, all bank branches in Uganda have the software and hardware set up and enrollment also commenced. The financial cards are created for individuals, companies and authorised agents representing companies. To forestall possible impersonation, 10-finger digits are registered and four images of each digit are taken. The solution was developed to work both online and offline with direct hook up to the finger print database.
9. Verve
In 2009, Interswitch, Nigeria’s premier transactions switching and electronic payment company delivered the first locally branded EMV payment card in Africa. Christened Verve, the payment card generated a lot interest across the world because of its strategic impact on local e-payment transactions in Nigeria and its potential to become a leading regional payment card.
The security and EMV features in Verve chip & PIN card guarantees a higher level of security for payment transactions than magnetic stripe cards. Interswitch has also initiated eight other security initiatives. These are: MoneyGuard, which allows cardholders to send SMS from their phones to block their cards in case of an unusual, fraudulent activities; Fraud Watch, a portal and email for fraud reporting and information management; Fraud Guard, a fraud management and transaction security system; Fraud Insure, card fraud insurance; Fraud Team risk management team; Identity Guard, a token based strong authentication and Fraud Aware, cardholder awareness campaign.
10. Mobile Money
The MTN Group successful launched its Mobile Money Transfer (MMT) in Uganda and Ghana in 2009. It marked the beginning of a series of planned launches across its operations in Africa and Middle East.
MTN Mobile Money is a convenient, secure and affordable way for MTN subscribers to send money, buy airtime and pay bills using their cellphone. Whether users have an existing bank account or not, they can register for MTN MobileMoney as long as they are MTN subscribers. Those without MTN SIM cards or even a phone can still receive money from MTN MobileMoney users and send money through a network of agents in their country.
MTN has been piloting at the Group’s West and Central Africa (WECA) region operations (Cameroon, Ghana, Cote d’Ivoire and Nigeria) since October 2008. Five additional pilots were launched in Benin, Congo Brazzaville, Guinea Bissau, Guinea Conakry and Liberia in 2009. The pilots are aimed at waterproofing the systems and operational processes in preparation for the commercial launch. In each market, MTN has partnered with local banks to ensure that its MMT services are fully compliant with financial services regulations.
Discussions are currently on-going with relevant authorities in various countries to ensure that all regulatory requirements are met. MTN Mobile Money has the potential to become the largest banking services in Africa by the time the operations take off in all countries of its operations. MTN Mobile Money charges a smaller percentage compared to what other conventional service providers charge.
E-Business
Effective Software, Hardware Training Will Boost Development – Okpalanedu
Prince Constantine Okpalanedu, Chief Executive Officer, Gadgethub Ltd, a Political Scientist turned Techpreneur, with strong strength in sales of technology products and solutions, speaks to ICT Reporters about his over 16 years of commitment to tech innovation, tech-trend adaptation, software and hardware training, among others. Excerpts:
As a Political Scientist turned techpreneur, what motivated your choice of career in the tech space and what has been your impact on the technology sector?
As a Political Scientist turned tech entrepreneur, my transition into the technology sector has been nothing short of transformative. My deep-rooted belief in technology as a powerful catalyst for social change and empowerment has shaped every aspect of my journey.
While my academic background in political science provided me with a comprehensive understanding of governance, societal structures, and human interactions, it also heightened my awareness of the pressing challenges we face as a society.
It became increasingly clear to me that technology holds the key to scalable and innovative solutions, particularly in emerging markets like Nigeria.
In essence, my motivation for venturing into tech business can be distilled into several key themes: Passion for problem-solving.
I have always been driven by a desire to tackle real-world challenges head-on. Technology: With its unparalleled ability to revolutionise access to information and enhance business operations, seemed like the ideal platform for me to make a meaningful impact.
Desire for impact: The potential to create a product or service that could positively affect the lives of millions captivated me. Inter-disciplinary skills: My background in political science armed me with invaluable skills such as analytical thinking, strategic planning, and the foresight to anticipate societal trends.
These skills have proven essential in navigating the complexities of building a successful tech-enterprise. I was excited about the chance to push boundaries, solve tech related problems, and make a lasting impact on society. The impact of my endeavours in the technology sector can be summarised through key achievements such as pioneering IT services and products.
As the founder of Gadgethub Ltd, I have led efforts that provided individuals and businesses with cutting-edge technology solutions. Our innovations have significantly enhanced productivity and connectivity, empowering our clients to thrive through our e-commerce platform, www.gadgethubng.com.
We have democratized access to quality, affordable tech tools for small and medium enterprises. This access is vital for fostering growth and enabling entrepreneurs to scale up their businesses.
Emerging technologies like Artificial Intelligence (AI) and Machine Learning (ML) are fast driving innovation across different sectors. How are you leveraging AI to drive innovation?
At Gadgethub limited, we are at the forefront of embracing artificial intelligence (AI) as a transformative tool that fuels innovation and delivers significant value to our clients and customers.
The integration of AI into our operations encompasses a variety of critical dimensions. We are revolutionising customer interactions by employing AI-powered chatbots and virtual assistants throughout our platform. These intelligent systems provide personalised support and ensure quick resolutions to inquiries, creating seamless customer experience.
What are some of the activities of Gadgethub that stand it out?
At Gadgethub, we specialise in providing a comprehensive range of technology supplies, hardware, and software solutions. Our services include the installation and remote management of IT systems to address our clients’ technological needs effectively while they focus on their daily operations.
Additionally, we conduct thorough reviews of emerging technology trends, which we disseminate through our social media channels and blog platforms. We also offer training programmes for undergraduates in both hardware and software disciplines.
Furthermore, we provide our clients with expert technical advice at no cost, assisting them in selecting the most suitable products and software to enhance their business operations.
How has Gadgethub positioned itself to be at the forefront of tech innovation?
At Gadgethub, our core competency lies in addressing the contemporary demands of technology products and services. We accomplish this through a diverse team of seasoned IT professionals, each possessing extensive experience in the field.
Our team actively participates in seminars and technology trade fairs, both domestically and internationally, to remain informed about the latest advancements and trends in the technology space.
What makes Gadgethub unique in the IT space?
The three core principles that distinguish us are trust, timeliness, and teamwork. We consistently endeavour to exceed our clients’ expectations. In essence, we are committed to upholding trust and excellence in our daily operations.
Furthermore, one of our fundamental values is our responsibility to contribute positively to the environments in which we operate. We conduct ourselves with integrity, even in the absence of oversight. Ultimately, we regard God as our greatest strength and partner in our endeavours.
What are some of the major projects that spurred high moments in your career?
Some of our major projects that spurred high moments, include: the successful installation of alternative power solutions, specifically solar power, and closed-circuit surveillance (CCTV) systems at the Chief Tunde Afolabi Infectious Disease Centre, University College Hospital, Ibadan during the COVID-19 pandemic in 2020. The project was subcontracted to Gadgethub by Xspeedo Integrated Services Ltd.
Secondly, we were part of government intervention by successfully installing intelligent disinfectant channel machines in various companies and government institutions throughout the same Covid period.
Additionally, one of our high moments was when we conducted consultancy services and market intelligence surveys for Chikason Group and other investor companies interested in investing and gaining a share in the Nigerian technology market.
Lastly, we have consistently provided significant cost advantages to numerous companies and institutions, facilitating substantial savings in their procurement of IT products and services.
What is your advice for the youths that see you as their role model?
In everything you pursue in life, priorities your faith—put God first and let that guiding principle shape your actions. Alongside this, focus on working smart rather than just hard; remember that there are no shortcuts on the path to true success.
Surround yourself with friends and associates who engage in legitimate business practices, as this can provide a positive and supportive environment. Maintain a low profile and steer clear of controversies; by consistently making the right choices, you will find that divinity may very well come your way.
As we progress, I would like to take this opportunity to sincerely thank our esteemed customers and clients for their continued support and trust in our services. We also extend a warm invitation to other businesses to join our growing list of clients. Companies should be rest assured that we are committed to delivering exceptional satisfaction and fostering a prosperous partnership with them in 2025.
Most times, people use emerging technology tools for the wrong things like hacking. What is your take on this, and how will you advise against the negative use of emerging technologies?
First is to encourage ethical awareness. It is crucial for developers and users to embrace ethical frameworks and fully comprehend the implications of their actions. A proactive approach to cybersecurity must be adopted by all users.
It is essential for governmental bodies and technology organisations to establish and enforce laws that impose penalties for the misuse of technology while simultaneously fostering an environment that incentivises responsible innovation, and promote positive applications.
For instance, the use of AI in advancing healthcare, blockchain technology to enhance transparency in transactions, and the role of Internet of Things (IoTs) in modernising agricultural practices are powerful examples that can motivate users to leverage their skills for constructive purposes.
Educate the general public. about the potential risks associated with misuse, can empower members of society to identify and avoid unethical behaviours when engaging with technology.
We should prioritise the culture that encourages responsibility, transparency, and with that, we can unlock the full capabilities of emerging technologies for the benefit of all while simultaneously mitigating their potential negative consequences.
What is your view about government support for small tech businesses in Nigeria, and what form of government policies do you think will enhance the growth of small businesses?
As a passionate business owner in the dynamic tech sector, I firmly believe that robust government support for small businesses is essential for nurturing innovation, creating job opportunities, and fueling economic growth.
However, many small tech enterprises in Nigeria grapple with considerable obstacles, including limited access to funding, insufficient infrastructure, and erratic policy implementation that hinder their progress.
It is crucial for the government to initiate targeted programmes such as tech funds and grants, low-interest loans, and venture capital funds, specifically designed for tech start-ups.
For small tech businesses to thrive, they require an environment conducive for productivity. This involves reliable electricity, affordable internet connectivity, and access to collaborative workspaces or technology hubs.
Providing tax breaks or holidays for small businesses during their formative years can alleviate financial pressure considerably. The proposed tax reform bill has the potential to significantly benefit small businesses and support their sustainability.
On a special note, I would like to express our gratitude to the Lagos State Employment Trust Fund – www.lsetf.ng for their invaluable support.
Through this initiative, our company, Gadgethub, has successfully accessed an SME loan at a favorable single-digit interest rate of 9 per cent, with a repayment schedule stretched over 18 months, enabling us to continue our journey of innovation and growth.
How will you describe the business environment in 2024, and what are your expectations and projections for 2025?
The Nigerian business landscape in 2024 has been characterized by a complex interplay of significant challenges coupled with promising avenues for growth.
Here are my detailed observations for the year: The relentless grip of persistent inflation, alongside soaring interest rates, has significantly elevated the overall cost of conducting business in Nigeria. This economic strain has compelled many enterprises to reassess their operational strategies to maintain profitability.
With anticipated reforms and burgeoning international partnerships, there is optimism that Nigeria could experience improved macroeconomic stability in the near future. These advancements could lead to a reduction in inflation rates and enhanced liquidity in the foreign exchange market, creating a more conducive business environment.
As the internet penetration deepens and the rollout of 5G technology accelerates, the adoption of emerging technologies like Artificial Intelligence, the Internet of Things (IoT), and Blockchain, is expected to gain considerable momentum.
This technological leap will foster an innovative ecosystem ripe with opportunities. In parallel, the demand for cloud computing and cybersecurity services is projected to soar as more businesses transit into the digital realm, highlighting the importance of safeguarding data and information.
What is your take on Nigeria’s digital transformation initiative, and how will the initiative benefit small tech businesses in Nigeria?
Nigeria’s digital transformation initiative, spearheaded by the Minister of Communications, Innovation and Digital Economy, Dr. Bosun Tijani, marks a pivotal moment in the country’s journey into technological advancement.
The initiative aims not just to enhance innovation, but also to streamline operations and stimulate significant economic growth for small tech businesses. The benefits of the initiative are abundant and multifaceted.
The Nigerian government is prioritising the expansion of broadband accessibility and the overall digital infrastructure. The commitment resulted in a more stable and accessible platform for tech enterprises.
Startups can capitalize on improved connectivity to deliver their products and services with greater efficiency, ultimately enhancing customer experiences and operational workflows.
The Minister has delineated nine crucial policy initiatives that are set for review and implementation. These policies hold the potentials to significantly empower small tech businesses, providing them with the structure and support necessary to up-scale their operations and innovate without constraints.
By nurturing local talent, the initiative ensures that tech businesses have access to a continuous stream of capable professionals who can drive their growth and innovation and broadened market access.
Nigeria currently has a high rate of digital skills dearth. What in your view should the government and the private sector do to address the challenge?
Nigeria’s digital skills gap presents a formidable barrier to the nation’s economic growth and its competitiveness on the global stage. To effectively tackle this pressing issue, a comprehensive set of work plans are necessary for both the government and the private sector to undertake: national digital skills strategy.
Government should prioritise the creation and implementation of a robust national strategy focused explicitly on digital skills development. This strategy must emphasize the importance of technology education, continuous up-skilling, and the concept of lifelong learning, ensuring that all citizens have access to the digital knowledge necessary to thrive in a rapidly evolving job market.
It is crucial to allocate substantial funding towards enhancing ICT infrastructure, which includes the installation of reliable internet access across both rural and urban areas, thereby bridging the digital divide. Improved connectivity is essential for facilitating access to digital education and resources.
E-Business
Konga Kicks Off 2025 with Unbeatable Discounts in ‘Jara’ Promotion
Nigeria’s foremost composite e-commerce giant, Konga, has announced its first major sales event of 2025—Konga Jara.
This exciting campaign offers shoppers massive discounts of up to 70%, providing a perfect opportunity to save big and kickstart the year with unbeatable deals.
The 2025 edition of Konga Jara, themed “Confam New Year Deals,” commenced on Wednesday, January 1, and is set to run through Friday, January 31.
The promotion is accessible across all of Konga’s platforms, including its online store at www.konga.com and retail outlets nationwide.
Konga Jara is a well-loved annual shopping campaign designed to deliver extra value to customers, as its name implies.
The initiative is a thoughtful response to the financial challenges many Nigerians face in January, offering a wide range of products at heavily discounted prices to ease their burdens and meet their needs.
Shoppers can look forward to incredible deals on various items, including essential food staples such as bags of rice, cooking oil, tomato paste, condiments, and beverages.
Other discounted categories include Fast Moving Consumer Goods (FMCG), computing, groceries, fashion items, home and kitchen appliances, and quality wines and spirits, as well as non-alcoholic beverages.
In addition to the exceptional discounts, Konga Jara meets the yearnings of customers seeking value and affordability as it addresses the practical challenges of post-holiday season shopping.
By delivering competitive prices and substantial savings, the campaign reinforces Konga’s commitment to enhancing the shopping experience for its teeming customer base.
Speaking on the promotion, Kunle Ajani, Head of Marketing at Konga, highlighted the campaign’s strategic timing and consumer-centric approach. “We understand that January can be a challenging month for many.
“Konga Jara is our way of supporting our customers and helping them start the year on a positive note. With discounts of up to 70% across various categories, shoppers can enjoy great value and significant savings while purchasing essential items and more.”
Konga Jara continues to solidify the e-commerce giant’s reputation as the go-to platform for unbeatable deals, customer satisfaction, and quality products. With its expansive reach and seamless shopping experience, Konga invites everyone to take advantage of these exceptional “Confam New Year Deals” and make their 2025 shopping even more rewarding.
E-Business
NBS Votes N35m for Cybersecurity after Cyber Attack
National Bureau of Statistics (NBS) has allocated N35 million in its 2025 budget for enhancing cybersecurity measures, following a cyber attack on its website on December 18, 2024.
Shortly after releasing its crime experience and security perception survey, the NBS website was compromised.
The bureau had reported that Nigerians paid N2.23 trillion in ransom between May 2023 and April 2024.
In addition to bolstering cybersecurity, the NBS’s N9.85 billion budget includes several significant initiatives.
These consist of N500 million for the Labour Force Survey, N80 million for the production of the Consumer Price Index, and N60 million for compiling quarterly GDP reports.
Other notable allocations are N55 million for the National Agricultural Sample Survey, N50 million for monitoring the 8-Point Agenda, and N45 million for service delivery capacity building.
Additionally, there are projects like N15 million for demographic statistics and N9 million for the Annual Abstract of Statistics.
Credit: newsdigest
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