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Telecom

WCRD 2022: NCC Assures of Robust Digital Infrastructure for Improved Financial Services

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The Nigerian Communications Commission (NCC) has reaffirmed its commitment to accelerate deployment of robust broadband infrastructure accessible to all Nigerians. This is to enhance their access to the required resources to carry out seamless digital financial services, irrespective of their locations and circumstances.

The Commission gave the assurance at a programme organised to commemorate Year 2022 World Consumer Rights Day (WCRD).

At the programme which took place at the Commission’s Head Office in Abuja on Tuesday, March 15, 2022, and implemented in the context of the global theme: ‘Fair Digital Finance’, the Management of NCC announced the establishment of a dedicate desk, tagged: “TELCARE” to be operated across the country to enhance telecoms consumer protection.

Attendance and participation at the event, operated in-person and virtually, was overwhelming. Board members, senior management and staff of the Commission, collaborating agencies and other critical industry stakeholders were among the participants.

The event also ran concurrently with a roadshow carried out in Abuja and other NCC zonal offices in different parts of the country, to enlighten telecom consumers on the significance of the WCRD and to engage them on the NCC’s unwavering commitment to consumer protection.

Speaking at the event, Prof. Adeolu Akande, chairman, Board of Commissioners of NCC, said in line with NCC’s mandates, the Board and Management have been upbeat in implementing regulatory initiatives aimed at building a robust digital ecosystem to drive the frontier of digital economy with positive impacts on all other sectors in the nation’s economy.

Alluding to the theme of the WCRD 2022, Akande said considering the increasing number of telecom consumers who are also users of digital finance services, the Commission is working assiduously to ensure that all consumers, including the most vulnerable, are provided with access to manage their finances, and protected from scams, fraud, and phishing to safeguard their data.

Earlier in his keynote address, Prof. Umar Danbatta, executive vice chairman of NCC, said the theme of this year’s WCRD aligns with the emerging realities of the regulatory goals of the Commission.

He informed the audience that the Commission is aware of the dynamic changes in the telecom industry, even as the Commission consolidated the growth in the telecommunication sector since the sector’s liberalisation in 2001.

Danbatta stated that the growth in the telecom industry has led to convergence in different sectors, especially between telecoms and financial service sector.

According to him, there is no greater demonstration of this than the fact that financial transactions that were once conducted in-person at banking halls are now undertaken on consumers’ mobile devices.

“Financial and commercial activities have been digitised, and the most common of this is the Unstructured Supplementary Service Data (USSD), which has brought ease to financial transactions,” he said.

Danbatta declared that NCC embarked on various initiatives including the licensing of Infrastructure Companies (InfraCos), effective utilization of spectrum, industry collaboration to address operators’ challenges, increased collaborations with relevant government agencies such as the Central Bank of Nigeria. A central objective of these initiatives is to ensure availability, accessibility and affordability of ubiquitous broadband services to drive growth in all sectors, including financial services sector.

The EVC explained further that the Commission has been working hard to ensure that broadband penetration gets to every part of the country.

He asserted that the number of active mobile subscriptions reached 195.4 million while Internet subscription has exceeded 141 million, because there has been increasing broadband penetration which stood at 40.88 per cent as at December 2021.

“Despite some of the challenges confronting the sector, telecommunications remained an enablers of growth in the Nigerian economy, in the year 2021.

“The Information and Communications sector contributed over N17 trillion to the nominal Gross Domestic Product (GDP), according to data from the National Bureau of Statistics,” Danbatta said to put the contribution of telecom and ICT in context that the audience could relate with.

Also, consistent with NCC’s focus to ensure that consumers get satisfaction, Danbatta disclosed that the Commission had finalised arrangements to establish the Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk.

The Desk, he said, will be strategically located in different parts of the county to serve as an additional platform to receive and facilitate the resolution of consumer complaints.

According to him, the Desk will also provide a means through which consumers and citizens can make inquiries on consumer issues; provide a platform for advocacy on any topical consumer issues and concerns, and further enhance awareness of the Commission’s activities.

He said the Desk will complement other existing initiatives of the Commission aimed at protecting the interest, privileges and rights of the consumers.

The EVC’s submissions were underscored by the Commission’s Executive Commissioner Stakeholder Management, Adeleke Adewolu, who declared that the theme of the WCRD is a reminder that “we all have the responsibility to protect the consumer from market abuses, exploitation, and injustices that erode the consumer’s rights, especially with respect to using digital financial services.”

Representatives of the Office of the National Security Adviser (ONSA), CBN, Association of Licensed Telecom Operators (ALTON), the Industry Consumer Advisory Forum (ICAF), National Disability Empowerment Forum (NDEF), telecom operators, among other stakeholders, commended the Commission for all its consumer-centric initiatives and assured of their continuing collaboration towards creating a safer cyber space for digital service users in Nigeria.

Earlier, as part of the activities slated for this year’s commemoration of the WCRD, the NCC had, on Monday, March 14, 2022, organised a debate for secondary school students in Abuja.

The debate focused on how the students use mobile devices to enhance their academic performances. The Commission seized the opportunity of the debate to enlighten the students on their rights and privileges, and to discuss other activities of the Commission.

 

 

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

Telecom

Fines: Meta Threatens to Shut Down Facebook, Instagram in Nigeria

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Meta may shut down its Facebook and Instagram services in Nigeria in protest against the substantial fines imposed by multiple government agencies.

Fines: Meta Threatens to Shut Down Facebook, Instagram in Nigeria

The tech giant has been ordered to pay nearly $300 million in fines in Africa’s most populous nation, following regulatory demands which Meta described as “unrealistic.”

In July 2024, the Federal Competition and Consumer Protection Commission (FCCPC), imposed a $220 million fine on Meta for allegedly discriminatory and exploitative practices against Nigerian consumers.

The commission stated that Meta had failed to engage a Data Protection Compliance Organisation and had not submitted a Nigeria Data Protection Regulation audit report for two consecutive years.

Similarly, the Advertising Regulatory Council of Nigeria (ARCON), demanded $37.5 million over unapproved advertising, while the Nigerian Data Protection Commission (NDPC), announced a $32.8 million fine for an alleged data privacy breach.

Meta challenged the decisions at the Federal High Court in Abuja but was unsuccessful, as the court upheld the fines in a ruling delivered last week.

The court directed the company to comply with payment by the end of June, but Meta has indicated it may not do so, according to the BBC.

“The applicant may be forced to effectively shut down the Facebook and Instagram services in Nigeria in order to mitigate the risk of enforcement measures,” the company stated in court documents.

Responding to the NDPC’s assertion that Meta’s data processing could expose Nigerian users to health and financial risks, the company said the agency had failed to “properly interpret the laws guiding data privacy.”

 

 

 

 

 

 

 

 


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Premier League Fever Builds as MTN Nigeria Stages Dual-City Watch Parties This Weekend

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As the Premier League season enters its final stretch, MTN Nigeria is set to stage simultaneous watch parties in Abuja and Uyo on Sunday, May 4, giving football fans a shared space to experience the highs and lows of matchday.

The events, scheduled for Farm City in Wuse and Pyramid Lounge & Grill in Uyo, are expected to attract large turnouts as MTN continues to deepen its connection with football audiences nationwide.

The line-up for the day includes four Premier League fixtures, culminating in a marquee showdown between Chelsea and Liverpool. Earlier games such as Brentford vs Manchester United, Brighton vs Newcastle, and West Ham vs Tottenham will round out a packed viewing schedule. With top four ambitions, title races, and European dreams on the line, the fixtures promise high-stakes drama and entertainment.

MTN’s EPL watch parties have grown into a recurring highlight for fans who want more than just a screen, they want atmosphere. This weekend’s events will feature expansive screen setups, branded fan zones, and side attractions including live trivia and merchandise giveaways.

For MTN, the activations represent an opportunity to tap into the communal spirit of football, a sport that unites Nigerians across regions and loyalties. The brand’s involvement in football has steadily evolved from sponsorship to full-scale experiences, allowing it to build affinity with youth audiences and sports lovers alike.

In recent years, MTN has emerged as a key driver of fan engagement through its partnership with SuperSport and broader investment in Nigeria’s football ecosystem. These dual-city events reflect that strategy in motion, bringing the Premier League closer to the streets and ensuring fans are not just spectators, but participants in the global game.

With anticipation running high and bragging rights on the line, Sunday’s watch parties are shaping up to be a celebration of sport, identity, and the power of community on and off the pitch.


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 Telecoms Services Resume in Kogi State as Telcos, Govt Resolve Dispute

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 Gbenga Adebayo, chairman of ALTON,
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Telecommunications services disrupted in Kogi State have resumed following a resolution of the dispute between MTN Nigeria and the state government, the Association of Licensed Telecoms Operators of Nigeria (ALTON) has said.

 Telecoms Services Resume in Kogi State as Telcos, Govt Resolve Dispute

Gbenga Adebayo, chairman of ALTON, told TVC News that the issues that led to the shutdown of telecom masts in the state, primarily affecting MTN, had been addressed, paving the way for service restoration.

TVC News earlier reported that businessmen and women were counting their losses as they suffered the impact of a shut down of telecommunication service in Kogi State

Over the past two weeks, telecoms connectivity had been erratic, with competing brands experiencing glitches, particularly in the Lokoja metropolis.

The State government suspended the operations of some telecom services citing unpaid taxes and fibre-related dues.

The shutdown stemmed from a compliance dispute between MTN and the Kogi State Utility Infrastructure Management and Compliance Agency, which accused the telecom giant of violating operational rules and under-declaring the extent of its optic fibre network coverage in the state.

 


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