Telecom
West Africa’s Data Centre Market – Growth Requires Skills, and OEMs can Help

By Faith Waithaka,
With some of Africa’s biggest data centre providers now based in West Africa, it would be safe to say that the region is going that an era of tremendous and even unprecedented growth.

Faith Waithaka
Traditionally quite modest, with capacities ranging from one to three Megawatts (MW), West Africa now features numerous high-capacity datacentres; with plans underway to build its first Tier-4, 1500 rack data centre later this year.
But with size comes complexity. Building a Tier-4 data centre is not simply a matter of scaling up from a 1 MW facility; technical requirements and complexities increase exponentially.
Let’s use UPS (Uninterruptible Power Supplies (UPS) as an example, while commissioning a single unit is quite straightforward, paralleling multiple systems to achieve higher power outputs introduces significant complexity.
Here, you require an experienced design engineer that can plan for the integration of multiple systems from get-go, ensuring that components like bus bars and cables can handle the combined power load. Without this foresight, designs may fall short and necessitate costly and time-consuming revisions.
It’s double-edged sword, West Africa is going through a wonderful growth era but at the same time facing a lack of skilled individuals that can handle these big data centre projects. And unlike our peers in countries such as Sweden and Ireland, which have extensive experience with 40 MW or even 100 MW data centres, West Africa is still building its capacity.
Also, this skills gap spans from design and technical implementation to the ongoing maintenance of operations facilities, once up and running. There is therefore a critical need to develop a workforce capable of supporting both 1 MW facilities and large-scale 100 MW operations.
OEMs’ part to play
As global entities with extensive experience and expertise, OEMs can transfer knowledge and best practices to the West African data centre market. And it works, in East Africa, Schneider Electric is proactively leveraging its global expertise to upskill local teams in countries like Kenya to among others bring in specialists from Europe to work alongside local engineers.
This hands-on, on-the-job training leaves a lasting impact, building local capacity and importantly ensuring that the skills remain within the region.
However, OEMs can’t do it alone, and they shouldn’t. To accelerate the upskilling process, OEMs should form strategic partnerships with local companies, data centre operators, and educational institutions.
In turn, these partnerships can facilitate comprehensive training programmes, internships, and graduate placements, creating a pipeline of skilled professionals ready to meet the demands of the growing market.
There is also another element to consider; the positive impact Africa’s data centre growth will have on the rest of the world.
These facilities are becoming integral to the global digital infrastructure, supporting a wide range of services and applications.
It is therefore in all role players’ best interest to ensure that these data centres are built and operated to the highest standards. This investment will not only support local economies but also enhance the reliability and resilience of the global digital ecosystem.
Through strategic, local partnership, OEMs like Schneider Electric can contribute to an environment that fosters knowledge transfer and relevant, comprehensive training programmes.
Success is always reliant on the sum of its parts and OEMs have an important role to play in establishing West Africa as key player in the global data centre industry.
Faith Waithaka, works at Schneider Electric as Cloud and Service Provider Segment Sales Lead: Anglophone Africa.
Telecom
Telcos Threaten to Disconnect Banks over Misinformation on New USSD Charges

Telecommunication companies have threatened to withdraw their Unstructured Supplementary Services Data (USSD), services from banks over what they called misinformation.
MTN Nigeria, Airtel, Globacom and 9Mobile- the telcos disclosed that the banks’ notice to their customers on the new billing system and airtime deductions for USSD services was misleading.
Also, Association of Licensed Telecom Operators of Nigeria (ALTON) also denied that the directive was from the Nigerian Communications Commission (NCC).
USSD is done via shortcodes on mobile phones and allows bank customers to make transactions in places with limited or no internet service.
Recall that banks earlier this week claimed that NCC has directed them to begin charging them from their airtime rather than from customers’ accounts.
The notice from the banks read in part: “In line with the directive of the Nigerian Communications Commission (NCC), please be informed that effective June 3, 2025, charges for USSD banking services will no longer be deducted from your bank account.
“Going forward, these charges will be deducted directly from your mobile airtime balance in accordance with the NCC’s End-User Billing (EUB) model.
“Under this new billing structure, each USSD session will attract a charge of ?6.98 per 120 seconds, which will be billed by your mobile network operator.
“You will receive a consent prompt at the start of each session, and airtime will only be deducted upon your confirmation and availability of the bank to fulfil this service.
“If you do not wish to continue using USSD banking under this new model, you may choose to discontinue use of the USSD channel.”
Reacting, ALTON, umbrella body of telecom operators in Nigeria, said the banks’ notice is a gross misinformation deliberately hatched to suit their selfish interests.
Hence they threatened to withdraw network support to the banks’ USSD services.
Engr Gbenga Adebayo, chairman of ALTON told Vanguard: ” I don’t understand why the banks are twisting agreements and distorting information just to favour their selfish interests. In the first place, the information wasn’t a directive from the NCC but a joint regulatory agreement between the NCC and the Central Bank of Nigeria, CBN witnessed by the telcos and the banks. The agreement was that if the banks finally cleared all USSD debts owed to the telcos by June 2, 2025, they are free to migrate to the end-user billing method, so long as the model of migration is transparent and agreed upon by the telcos.
“The reason for that clause was because the telcos insisted that the process of migration is such that will not allow a customer to be billed twice; in other words, that a subscriber would not have his airtime deducted and also have his or her money deducted for same services from his or her bank account.
” As we speak, some of the banks have cleared their debts, but the majority are yet to do so. So, even if all the modalities of migrating to end-user billing have been perfectly carried out, the implementation cannot even begin because the banks are yet to clear the USSD debt owed to the telcos.
“Our position now is that if that is the way the banks want to treat the agreement, we may withdraw support for their USSD services. It is not a must-have. They can do without it. But, they should clear the debts as agreed,” he added.
Telecom
MTN Nigeria Plans N900Bn in Service Upgrade

MTN Nigeria has announced plans to embark on a massive capital expenditure (CAPEX) drive in 2025, committing nearly N900 billion to significantly enhance network service quality across Nigeria.

Dr. Karl Toriola, CEO, MTN Nigeria,
The substantial investment, more than double the combined CAPEX of approximately N440 billion spent in 2023 and 2024, underscored MTN’s aggressive strategy to address persistent service quality issues and meet growing customer and regulatory expectations.
Dr. Karl Toriola, CEO, MTN Nigeria, detailed this unprecedented financial commitment during a recent interview on Arise TV, emphasizing that improving service quality is the company’s paramount message for the year.
He highlighted a clear understanding and expectation from both the Nigerian Communications Commission (NCC) and security agencies for improved network quality.
A primary focus of this increased CAPEX will be on putting additional capacity in a city like Lagos, particularly in Abuja, where you have a lot of buildings coming up, you need additional sites because there are coverage issues.
Beyond these critical urban centers, the investment aims to bolster network resilience and ensure power stability for its infrastructure nationwide.
This includes proactively addressing site outages by ensuring timely payment for operational necessities such as diesel for generators, a persistent challenge in the Nigerian operating environment.
Toriola outlined a comprehensive upgrade process, which involves placing orders formally, opening letters of credit, and then the equipment gets shipped in and installed.
He added that MTN will be acquiring new sites and laying fiber to the base station to create better stability” where necessary.
While the immediate CAPEX is geared towards improving existing service quality and capacity, this investment aligns with MTN’s broader goals of enhancing financial inclusion in underserved rural areas, suggesting a long-term vision for network expansion and service improvement that extends beyond metropolitan areas.
Subscribers can anticipate tangible improvements in service quality, with a significant improvement in quality of service expected by the end of the second quarter or early in the third quarter of 2025, according to Toriola.
“This year is all going to be about capital expenditure on an aggressive basis to fix quality of service issues (and) meet both the regulators’ and the public’s expectations,” he affirmed, reiterating MTN’s steadfast focus on customer experience through substantial capital investment.
Telecom
Telecom Regulators in Africa Chart New Course for a Data-driven Future

Telecom regulators and industry leaders from across the Middle East and Africa gathered in Cairo last week to chart a data-driven future for the region.
In a region where digital transformation is accelerating at unprecedented speed, connectivity intelligence firm, Ookla and Egypt’s National Telecom Regulatory Authority (NTRA) joined forces to organise the Telecommunications Regulatory Summit
Themed ‘Harnessing Data and Technology for Superior QoS’, the summit focused on how data, particularly crowdsourced insights, can transform regulatory strategies across the region.
The summit attracted stakeholders from over 30 countries, including delegates from the International Telecommunication Union (ITU) and World Broadband Association (WBBA), who engaged in high-level discussions on optimising network performance and accelerating digital inclusion.
Karim Yaici, lead industry analyst for the Middle East and Africa at Ookla, said the event set the tone for the growing value of data-driven decision-making.
“Access to and the use of crowdsourced data contribute to making more informed decisions, fostering transparency and ensuring that citizens in the MEA region benefit from high-quality, accessible and affordable connectivity,” he said.
The experts underlined that crowdsourced data is becoming a critical complement to traditional regulatory methods.
They agreed that it helps identify service gaps, prioritise infrastructure investments, and drive innovation.
With broadband speeds now closely tied to GDP growth and productivity, accurate performance data is seen as key to socio-economic advancement.
Dr. Hossam Abdel-Mawla, vice-president of technical affairs and quality of service at NTRA, stressed that the summit was pivotal in fostering regional collaboration.
“By actively sharing best practices and exploring innovative data-driven strategies, we are shaping a future where telecom regulations ensure digital inclusion and economic growth across the region,” he said.
In a key session, Ahmed Nabawy, director of client services at Ookla, presented findings on 5G performance in Egypt and Tunisia.
He demonstrated how Ookla’s unified data platform, powered by AI, enables operators to analyse 5G-capable device density and prioritise high-impact rollout areas.
The summit also explored the shift from conventional network quality metrics to more user-centric Quality of Experience models. These advanced analytics tools promise to enhance transparency, improve accountability, and ultimately deliver better connectivity experiences for all.
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