Telecom
World Consumer Rights Day: QNET Reiterates Commitment to Consumer Rights Protection & Advocacy

QNET, a renowned global entity in the lifestyle and wellness direct-selling sector, has reaffirmed its commitment to protection of consumer rights.

Mr. Biram Fall, QNET’s Regional General Manager (RGM)
Biram Fall, QNET’s Regional Manager for Sub-Saharan Africa, who was represented by Nana Quartey, QNET’s Senior Regional Legal Counsel for Sub Sahara Africa, reiterated this commitment while speaking at a consumer rights conference and exhibition held on Friday, at Eko Hotels and Suites, Victoria Island, Lagos.
The Conference organised by Lagos State Consumer Protection Agency (LASCOPA) in collaboration with QNET was in commemoration of this year’s world Consumer Rights Day and was Themed: “Fair And Responsible AI for Consumers.”
Speaking at the event, Mr.Fall reassured its customers of the company’s commitment in ensuring that their rights are protected as well as building and promoting culture of transparency.
According to him, “At QNET, we are deeply committed to protecting the rights of our customers and promoting a culture of transparency, integrity, and trust.
“Through initiatives such as educational campaigns and awareness programs, we strive to empower consumers with the information they need to navigate the marketplace confidently.
“We also recently launched two campaigns, the social awareness campaign and the Say No Campaign. These campaigns perfectly reflect QNET’s commitment to transparency, integrity, and consumer empowerment.
In order to ensure that their consumers rights are protected, Mr. Fall stated that they recently introduced and implemented a robust grievance redressal mechanism to help address customer concerns promptly and effectively.
“In response to the prevalence of fraud cases misusing our brand name, a comprehensive fraud-proofing strategy has been implemented to ensure our integrity.
“These include proactive steps, such as the Electronic Know Your Customer (eKYC) initiative wherein every promoter of our products must verify their identity in our system with a government issued ID.
“We also publish warnings and notices on our corporate website and blog to enhance security and disseminate crucial information.
“In addition to these, we have launched a dedicated Complaint Mechanism (via email and WhatsApp) that provides avenues for our customers and promoters to engage with us on matters that affect their rights.
“These collective efforts underscore our dedication to creating a secure business environment for our customers and at the same time, collaborate with the authorities in holding fraudsters accountable,” he added.
Speaking earlier, Gov. Babajide Sanwo-Olu, of Lagos State assured stakeholders that his administration would continue to create an enabling environment that promotes fair competition, protects consumer rights, and supports the development of small and medium-sized enterprises.
The governor said mutual understanding between consumers and producers underscored the symbiotic and interdependent relationship that existed between the two entities within any economy.
He, therefore, urged consumers and producers to foster an enduring partnership, rather than relationships that could impede sustainable growth and development in the economic value chain.
According to him, the call is necessary because it reflects a broader acknowledgment of the interconnectedness of economic actors and the need for harmonious interactions to address challenges, innovate, and adapt to changing market dynamics.
“Consumers and producers are not adversaries but rather partners in a complex economic ecosystem.
“While consumers rely on producers to supply goods and services, producers, in turn, depend on consumer demand to drive their businesses forward,” he said.
Mr Afolabi Solebo, General Manager LASCOPA, in his welcome address, said that developers and companies must prioritize ethical considerations in ensuring that AI benefits the society as a whole.
Solebo noted that responsible AI involved transparency and accountability,
According to him, consumers deserve to know how their data is being used and have the right to understand the decisions made by AI systems.
Telecom
Telcos Mull Introduction of Different Tariff Plans for Different States

Telecommunications operators in Nigeria are considering shifting from the current national tariff structure to a regional tariff regime that accounts for state-specific operational challenges.
They say this is because the challenges and costs of running their businesses vary significantly from state to state.
Currently, phone companies in Nigeria have a single national tariff for their services, meaning everyone pays the same amount no matter where they live.
However, the telcos argue that this system doesn’t account for the fact that some states have higher operating costs due to issues like attacks on their equipment and multiple taxes.
This proposal was discussed at the 7th edition of the Policy Implementation Assisted Forum (PIAFo) in Lagos, where industry leaders highlighted the need for a pricing model that reflects the ease—or difficulty—of doing business in each state.
Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (ALTON), specifically pointed out that the high cost of doing business in some states is a major concern and increases their expenses. He suggested that if negotiating with certain states to reduce these costs is impossible, then the added expense of operating there should be reflected in the service prices in those areas.
“We may have to reconsider the issue of our national tariffs and look at regional tariffs. If you are aware that the cost of doing business is high in a particular state and it’s impossible to negotiate with them, factor the cost of deployment in those areas into the cost of providing services,” he said.
Tony Emoekpere, president, Association of Telecommunications Companies of Nigeria (ATCON), agreed that the current national tariff is unfair because operational costs are not the same across the country.
He believes that states that make it easier for telecom companies to operate should be rewarded, while those that create difficulties should see higher service costs.
Telecom
9mobile Denies Shutdown Rumours, Promises Improved Services

9mobile, telecommunications operator, has described as untrue the rumors suggesting that it has shut down its operations.
according to the telcos, these claims are entirely baseless and aimed at causing unnecessary panic among our valued subscribers, the mobile operator said in a statement.
“We understand that some customers have recently faced challenges, particularly with Mobile Number Portability (MNP), a service that enables seamless network switching.
“We want to clarify that 9mobile has never restricted customers from porting to other networks. We remain fully compliant with industry regulations and committed to delivering fair, transparent, and customer-focused services.
“While there have been temporary technical challenges affecting MNP, these issues have now been largely resolved. Some minor delays may still occur due to ongoing system optimizations, but we are actively working to ensure a smoother experience for all users.
“As a proudly Nigerian brand, we embody the resilient spirit of our people and remain steadfast in our commitment to overcoming challenges. We acknowledge the temporary service disruptions some customers may have experienced in different locations.
“However, we assure you that these disruptions are part of a broader transformation effort aimed at modernizing our infrastructure and improving overall service quality.
“Our ongoing investments in network upgrades and service expansion will soon yield significant improvements, ensuring reliable connectivity for individuals, businesses, and communities.
“We sincerely appreciate the patience and loyalty of our subscribers during this transition. While challenges exist, we are making significant progress and are confident that brighter days are ahead. We remain dedicated to providing exceptional service and keeping you connected to limitless opportunities”.
Telecom
TikTok and Truecaller Face NDPC Investigation Amid Data Protection Concerns

Nigeria Data Protection Commission (NDPC) has initiated an investigation into the data processing practices of Tiktok and Truecaller, following growing concerns about potential privacy violations.
Dr. Vincent Olatunji, the Chief Executive Officer of the NDPC, made the announcement today during a press conference in Abuja, where he also revealed the issuance of the Nigeria Data Protection Act – General Application and implementation directive (NDPC Act – GAID), 2025.
Dr Olatunji stated that the commission’s primary concern is how these platforms manage Nigerian users’ personal data, including potential breaches of consent, data sharing with third parties, and overall compliance with the Nigeria Data Protection Act (NDPA), 2023. He confirmed that the NDPC is actively investigating Tiktok and Truecaller’s data processing activities to ensure they comply with Nigeria’s data protection laws.
“The goal is to safeguard the privacy rights of Nigerians and hold organizations accountable for how they collect, store, and use personal data,” he added.
This investigation comes amid increasing scrutiny of global tech companies regarding data privacy, especially concerning how personal information is processed, stored, and transmitted beyond national borders.
The NDPC act – GAID, 2025, issued today, provides a detailed framework for implementing Nigeria’s data protection law, outlining compliance guidelines, enforcement mechanisms, and obligations for both public and private organizations.
Dr Olatunji emphasized that the directive aims to strengthen Nigeria’s digital economy by fostering trust in data governance while ensuring individuals’ rights to privacy are respected in accordance with international best practices.
He reiterated that companies operating in Nigeria must comply with the country’s data protection regulations or face regulatory actions, including fines and potential restrictions.
The NDPC has urged the public to report any data privacy violations and reaffirmed its commitment to transparency and due process in its investigations.
The commission noted that reporting data breaches has become more accessible through dedicated channels on its official website.
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