Telecom
World Consumer Rights Day: QNET Reiterates Commitment to Consumer Rights Protection & Advocacy
QNET, a renowned global entity in the lifestyle and wellness direct-selling sector, has reaffirmed its commitment to protection of consumer rights.
Mr. Biram Fall, QNET’s Regional General Manager (RGM)
Biram Fall, QNET’s Regional Manager for Sub-Saharan Africa, who was represented by Nana Quartey, QNET’s Senior Regional Legal Counsel for Sub Sahara Africa, reiterated this commitment while speaking at a consumer rights conference and exhibition held on Friday, at Eko Hotels and Suites, Victoria Island, Lagos.
The Conference organised by Lagos State Consumer Protection Agency (LASCOPA) in collaboration with QNET was in commemoration of this year’s world Consumer Rights Day and was Themed: “Fair And Responsible AI for Consumers.”
Speaking at the event, Mr.Fall reassured its customers of the company’s commitment in ensuring that their rights are protected as well as building and promoting culture of transparency.
According to him, “At QNET, we are deeply committed to protecting the rights of our customers and promoting a culture of transparency, integrity, and trust.
“Through initiatives such as educational campaigns and awareness programs, we strive to empower consumers with the information they need to navigate the marketplace confidently.
“We also recently launched two campaigns, the social awareness campaign and the Say No Campaign. These campaigns perfectly reflect QNET’s commitment to transparency, integrity, and consumer empowerment.
In order to ensure that their consumers rights are protected, Mr. Fall stated that they recently introduced and implemented a robust grievance redressal mechanism to help address customer concerns promptly and effectively.
“In response to the prevalence of fraud cases misusing our brand name, a comprehensive fraud-proofing strategy has been implemented to ensure our integrity.
“These include proactive steps, such as the Electronic Know Your Customer (eKYC) initiative wherein every promoter of our products must verify their identity in our system with a government issued ID.
“We also publish warnings and notices on our corporate website and blog to enhance security and disseminate crucial information.
“In addition to these, we have launched a dedicated Complaint Mechanism (via email and WhatsApp) that provides avenues for our customers and promoters to engage with us on matters that affect their rights.
“These collective efforts underscore our dedication to creating a secure business environment for our customers and at the same time, collaborate with the authorities in holding fraudsters accountable,” he added.
Speaking earlier, Gov. Babajide Sanwo-Olu, of Lagos State assured stakeholders that his administration would continue to create an enabling environment that promotes fair competition, protects consumer rights, and supports the development of small and medium-sized enterprises.
The governor said mutual understanding between consumers and producers underscored the symbiotic and interdependent relationship that existed between the two entities within any economy.
He, therefore, urged consumers and producers to foster an enduring partnership, rather than relationships that could impede sustainable growth and development in the economic value chain.
According to him, the call is necessary because it reflects a broader acknowledgment of the interconnectedness of economic actors and the need for harmonious interactions to address challenges, innovate, and adapt to changing market dynamics.
“Consumers and producers are not adversaries but rather partners in a complex economic ecosystem.
“While consumers rely on producers to supply goods and services, producers, in turn, depend on consumer demand to drive their businesses forward,” he said.
Mr Afolabi Solebo, General Manager LASCOPA, in his welcome address, said that developers and companies must prioritize ethical considerations in ensuring that AI benefits the society as a whole.
Solebo noted that responsible AI involved transparency and accountability,
According to him, consumers deserve to know how their data is being used and have the right to understand the decisions made by AI systems.
At the recently concluded NextNow Business Forum in Victoria Island, MTN Nigeria electrified the business community with a live demonstration of its forthcoming Communication Platform as a Service (CPaaS), a solution engineered to redefine how Nigerian enterprises connect with their customers.
Unlike traditional communication systems, MTN’s CPaaS is built for the realities of a mobile-first market. The platform unifies SMS, voice, WhatsApp, email, and more into a single, intuitive interface. This approach is especially significant in Nigeria, with over 107 million internet users, 45.4% of the total population, according to Data Report. This figure underscores the necessity for businesses to meet customers where they are.
During the demo, attendees witnessed how CPaaS enables two-way, real-time conversations between brands and customers. The platform’s support for rich media, instant analytics, and seamless integration with business workflows drew particular attention. These features are designed to empower businesses with data-driven insights and the agility to personalise every interaction, whether it’s a service notification, marketing campaign, or customer support exchange.
Akinbulejo Onabolu, Head of Enterprise Segment at MTN Nigeria, articulated the vision: “CPaaS gives enterprises the flexibility to interact with their customers on their preferred platforms; whether it’s chat, voice, or messaging, in a way that feels personal and immediate. We’re looking forward to the value this will unlock for businesses across industries once it launches.”
The fireside chat added depth to the conversation, with Omowunmi Olatunbosun, Head of SME Segment at MTN Nigeria, and Stephen Agbi of Bayobab, highlighting how digital engagement bridges the gap between businesses and audiences.
They emphasised that today’s consumers demand immediacy, relevance, and ease, qualities that CPaaS is built to deliver.
The stakes for digital transformation in Nigeria are high. In a report by Punch, the country’s enterprise tech market is projected to reach $22 billion by 2027, reflecting a surge in demand for scalable, cloud-based solutions that drive efficiency and customer loyalty.
The CPAAS Acceleration Alliance have estimated that globally, the CPaaS market is expected to grow from $14.7 billion in 2025 to $72.4 billion by 2035, at a compound annual growth rate of 18.4%, a testament to the platform’s transformative potential.
The event’s closing keynote from META’s Korhan Yunak reinforced the strategic value of digital channels like WhatsApp, which are now indispensable for business communication and engagement at scale.
As MTN Nigeria prepares for the Q3 2025 launch, the anticipation is unmistakable. With its promise of flexibility, intelligence, and seamless integration, MTN’s CPaaS platform is set to become the backbone of next-generation business-customer engagement in Nigeria, enabling enterprises to not just communicate but to connect, adapt, and grow in a digital-first era.
MTN Uganda is seeking input from stakeholders on a plan to structurally separate its mobile money service, MoMo, from its core telecoms business.
According to the company, the proposed change will be discussed at the upcoming extraordinary general meeting on July 2.
If approved, the telco’s fintech business will be run by a new company controlled by MTN Group Fintech Holdings B.V. and a trust benefiting minority shareholders following a merger.
Additionally, the restructuring also aligns with MTN Group’s ambition 2025 strategy which aims to unlock value, attract new investors, and strengthen regulatory compliance by creating standalone fintech entities in Uganda, Ghana, and Nigeria.
The company’s fintech division has over 13 million customers, with an 18.4% revenue increase in the first quarter of 2025, driven by 19.0% growth in mobile money services, 19.8% growth in transaction volumes, and a 31.4% increase in transaction value.
Reports say the decision is part of the telco’s compliance with the National Payment Systems Act 2020, which mandates mobile money businesses to operate as standalone entities, and to align with MTN Group’s regional fintech strategy.
MTN Uganda, which is led by CEO Sylvia Mulinge, highlighted that the implementation of the proposed transaction will be subjected to a number of conditions and regulatory procedures.
“The implementation of the proposed transaction shall be subject to a number of conditions, including the company and MTN MoMo receiving all required regulatory approvals and no-objections and complying with any regulatory conditions,” said MTN Uganda in notice.
Netflix has announced plans to invest more than €1 billion in Spanish film and television productions over the next four years, reinforcing its commitment to Spain as a key creative hub in Europe.
The announcement was made by co-chief executive Ted Sarandos at an event held at Netflix’s production studios near Madrid, celebrating the company’s 10-year presence in the country.
Sarandos emphasized that the investment would contribute significantly to Spain’s economy, create jobs, and enable the streaming platform to produce more local content. He was joined by Spanish Prime Minister Pedro Sánchez in unveiling the initiative.
Netflix first established its international production studios in Madrid in 2019, following the success of the Spanish-language hit series Money Heist.
Since then, its 22,000-square-meter facility has become one of Netflix’s major production centers within the European Union.
The company currently supports over 20,000 jobs in Spain, highlighting the nation’s growing influence in global entertainment.
The investment reflects Netflix’s ongoing strategy to expand its presence in European markets through original content and local talent.
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