Telecom
Worrying Abuse of Telecom Consumers in Nigeria
Consumer advocacy is very low in Nigeria to the extent that consumers do not appropriate their rights in most cases.
Apart from enduring substandard services, subscribers have also been groaning under the weight of excessive and unapproved charges.
The efforts of Nigerian Communications Commission (NCC) and the Consumer Protection Council (CPC), appear to have yielded little as there are still persistent complaints about poor customer service of all the GSM providers in the country.
Even the recent proliferation of independent consumer advocates, has served little or no use because their ranks have been broken by services providers with huge financial war chests.
They now see consumer advocacy as mere platitudes.
It is safe to say that the telecom industry typifies the lack of vocal unity of the Nigerian consumer.
This has to change. Consumer advocacy must begin to stand besides the consumer and speak out on his behalf to protect and promote his rights and interests.
As Nigerians become increasingly dependent on telecommunications services; a strong advocate is needed to represent the people when telecoms decisions are made.
Today, most Nigerians are vulnerable and open to abuses by services providers because of illiteracy, lack of language skills, or disability.
In combination with low income and lack of access to telephones, Internet or transportation, these barriers deprive many vulnerable consumers of fair treatment.
Like most countries, Nigeria has laws to protect consumers against dangerous or faulty workmanship, deceitful sales practices, and misleading advertising but in practice, they are rarely enforced.
The CPC, Standard Organisation of Nigeria (SON) and National Agency for Food and Drug Administration and Control (NAFDAC) are agencies responsible for protecting consumers.
But they are typical bureaucracies and lack actionable programmes that will endear consumers to them.
In this industry, the excesses of service providers are unchecked. They abuse market power and infringe on the rights and privileges of the consumers.
Consumers privacies are invaded at will. Poor services; dropped calls; charges for uncompleted calls have persisted and no answers are given.
But Nigerians must sit and watch; they must stand up for themselves.
Time is now for a stronger voice to remedy the injustices in the market place and teach consumers to stand up for themselves.
The voice must first tackle the prevalent consumer apathy and enlist the support of other stakeholders to be effective.
Nigeria Communications Commission (NCC) and indeed the federal government must also encourage citizen’s advocacy.
This so-called stronger voice must tell Nigerians of the resources available to help them.
Additionally, consumer protection agencies must be strengthened to provide all the advice and assistance needed by consumers.
Importantly, the federal government must ensure appropriate share of legal aid to support of vulnerable consumers facing consumer protection issues.
Association of Licensed Telecommunications Operators of Nigeria (ALTON) is planning to encourage geo-political regions that grants zero charges for ‘Right of Way’ approvals as well not implementing arbitrary charges on telecommunications base stations in their regions with zero tariff.
Engr. Gbenga Adebayo, chairman, ALTON disclosed this to Nigeria CommunincationsWeek against the backdrop of incessant closure of base stations in some states.
He said that operators believe that the way out of this arbitrary charges and high cost of RoW approvals is regional tariffs.
“Operators are advocating for a regional tariff which means that geographical regions of Nigeria where cost of doing business for telecommunications operators is extremely high will attract high tariff compared to regions where there is low operating cost.
“Our advocacy of regional tariff is not based on a particular state but on regions. As at today there are regions where we have zero cost of “Right of Way” and low cost of doing business. Tariffs should reflect on operating environment. This means that national rate plan should consider high and low cost of doing business.
“If this is implemented, in a long run we could witness some regions having zero tariff because operational cost in such regions are friendly to operators,” he said.
It would be recalled that Kogi State recently shut down some operators’ base stations on account of local levies which raises the call for discriminatory tariff among geographical locations.
AVEVA, a global leader in industrial software driving digital transformation and sustainability in industries, today announces the appointment of Sébastien Ory, 48, as EMEA VP in charge of the partner and distributor network. VP of AVEVA Southern Europe since 2022 and President of AVEVA France since 2023, Sébastien now replaces Karine Calvet while remaining President of AVEVA France.
Sébastien Ory as EMEA VP Partners & Channels, AVEVA
In this new role, he will oversee the relationships with the various stakeholders involved in the distribution of AVEVA software and will have direct responsibility for more than forty employees spread across the EMEA region. Sébastien Ory will report directly to Jesus Hernandez, the new SVP of the EMEA region, who replaces Evgeny Fedotov, now CCO of RIB.
More than 18-year career in the industry
A graduate of the Ecole Polytechnique de Paris and the Institut National de l’Aéronautique (ISAE-SupAero) in Toulouse, Sebastien Ory is an active advocate for driving sustainable progress in the industrial sector.
He began his career at France Telecom as a sales manager where he stayed for 4 years before giving a more industrial dimension to his career.
With fifteen years of experience in the industrial automation industry, Sebastien Ory has developed a strategic understanding of this field. After 10 years in Schneider Electric’s industrial automation business, he led the global industrial software business development team for Schneider Electric Software from 2015 to 2018, with a particular focus on the water, power generation, mining and food industries. During these 3 years, the introduction of new software solutions will allow Schneider Electric Software to initiate and develop significant growth areas.
7 years at AVEVA
In 2018, Sébastien joined AVEVA as Vice President of the Southeast Asia region, leading a team of 200 talents in charge of delivering cloud-based industrial analytics and AI software. In addition to the growing developing the teams he leads from the Singapore headquarters, part of his energy is devoted to establishing direct engagement with leaders of major groups in the region such as Petronas, Pertamina, PTT, Wilmar and Olam, to stimulate their digital transformation initiatives.
In 2022, he took over the leadership of AVEVA’s activities in Southern Europe, a major industrial market for the company, whose customers, world leaders in the fields of Energy, Chemicals, Agri-food, Pharmaceuticals and Water, are looking for AVEVA’s expertise to accelerate and drive their digital transformation and sustainability strategies, as well as their energy transition projects. The changes he brings to the organization of the sales team are bearing fruit and allow AVEVA to acquire new customers while consolidating key accounts. As Sebastien transitions to the role of VP EMEA Partners & Channels, Dominique Bazin becomes the new Vice President of AVEVA Southern Europe.
EMEA VP Partners & Channels: a highly strategic position within AVEVA
Sébastien now holds the position of Vice President in charge of the Partners and Channels for AVEVA in Europe, Middle East and Africa, a major market for the company. His main mission is to design and implement a strategy for the growth of indirect sales, through a network of partners and strong alliances with Digital Services Companies (DSCs), AI platform providers and independent software vendors (ISVs) whose solutions are compatible with the CONNECT platform.
Federal Competition and Consumer Protection Commission (FCCPC) has hit back at Meta Platforms Inc, warning the tech giant that its threat to exit Nigeria will not erase its legal responsibilities or liabilities under the Nigerian law.
Meta said earlier today, May 3, that it “may be forced to effectively shut down the Facebook and Instagram services in Nigeria in order to mitigate the risk of enforcement measures.”
Meta’s warning came after it lost a legal bid last week to overturn a ₦220 million fine imposed by the FCCPC for violations of data protection and consumer rights laws.
Reacting to Meta’s threat, FCCPC, in a statement on Saturday, May 3, described Meta’s statement as “a calculated” move aimed at “inducing negative public reaction and potentially pressuring the FCCPC to reconsider its decision.”
FCCPC said that Meta threatening to leave Nigeria does not absolve the company of liabilities for the outcome of a judicial process.
“These infringements included denying Nigerians the right to control their personal data, transferring and sharing Nigerian user data without authorisation, discriminating against Nigerian users compared to users in other jurisdictions and abusing their dominant market position by forcing unfair privacy policies,” FCCPC wrote on X.
“Interestingly, Meta had been fined for similar breaches in Texas ($1.5b) and only recently was asked to pay $1.3 Billion for violating E.U. Data Privacy Rules.
Elsewhere in India, South Korea, France and Australia, Meta had faced varying penalties for similar breaches. But Meta never resorted to the blackmail of threatening to exit those countries. They obeyed.”
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