Zain Nigeria, leading mobile operator, has set the pace in the Nigeria with the introduction of the country first telecom industry loyalty and reward scheme, another exciting and colourful addition to the highly impressive Nigerian telecom industry.
The scheme gives customers of Zain an opportunity to earn points, collect prizes and enjoy discount when they would have accumulated enough points. Various prizes can be won depending on the number of points earned by the customer. Points can be rolled over, according to the company.
Under the terms of the newly introduced Zain Loyalty/ Rewardz Scheme, customers need to register for the programme. Register is free and customers will earn points irrespective of whether they use the airtime to make voice calls, send SMS (Short Message Service or for texting) or for Internet browsing.
Shamel Hanafi, chief commercial officer, Zain Nigeria, said the programme is open to both pre-paid and post customers. He said the scheme is both a loyalty plan and reward programme and that it is specially packaged by the company to offer its customers special privileges and rewards for their loyalty to the brand.
The introduction of the scheme, he explained, is an additional expression of the company’s well entrenched customer-centric culture of service delivery and value based product and service offerings. He added that Zain always device new ways of giving its customers more value for the money spent on the network.
Over the years, Zain has remained staunchly committed to delighting its customers by offering top class customer care Service delivery and introducing innovative products and services that take the customers’ needs into consideration.
Hanafi said Zain recognizes that the fact that it is in business because of its customers and will continue to seek more ways to please them. He added that the introduction of the new scheme is in line with its policy of empowering Nigerians especially its customers as well as its brand philosophy of enabling Nigerians enjoy a “Wonderful World”.
Prizes that can be won include trips to Dubai (the United Arab Emirate), a weekend in Obudu Cattle Ranch in Cross Rivers, Plasma Televisions, refrigerators, airline tickets, iPods, and a variety of other items.
To participate in the programme, customers can register by sending SMS containing the word: REWARDZ to 797 or by dialling *141*797*1#.
