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Zoho Corporation Expands AI Capabilities with New Zia Agents and Studio

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Zoho Corporation, a global technology company, today expands the scope of Zia with the announcement of Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and distribute intelligent, autonomous digital agents across their organisations.

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Beginning today, Zoho and ManageEngine will be previewing pre-built, task-specific Zia Agents, which will deploy across Zoho Corporation’s combined portfolio of 100+ products in the coming weeks.

“The speed of disruption and quality of innovation we’re seeing in our industry right now has encouraged me to focus on my passion area, technology. I will devote more time to hands-on technical work for the company, spearheading several deep R&D initiatives, beginning with AI,” said Sridhar Vembu, Zoho Corporation’s Co-founder and Chief Scientist. “Utilising Zoho’s deep engineering expertise, its own data centres, and shared data model, we will develop powerful and usable solutions that drive customer value while retaining our commitment to customer flexibility and data privacy.”

Zoho Corporation’s in-house AI has evolved over the past decade from proactive to prescriptive to generative to agentic:

Zia: Launched in 2015, Zia is Zoho Corporation’s foundational AI, facilitating all intelligent and contextual actions across the company’s ecosystem of apps. Zia possesses a vast and diverse skillset. New skills are being implemented regularly to boost customer experience and drive productivity.

Ask Zia: Launched in 2018, Ask Zia has developed into a system-wide conversational assistant that helps employees work smarter and accomplish tasks more effectively. For example, an account manager can review a report of customers at risk of churn, summarise the outcomes of each customer’s recent interactions, filter and summarise helpdesk tickets, analyse trends in their industry, and reach out to that customer for a meeting based on the employee’s upcoming travel schedule, without leaving the Ask Zia interface. Ask Zia is powered by Zoho’s unified data platform and will be contextually embedded across all applications.

Zia Agents: Today, Zoho Corporation has previewed some of the several dozens of pre-built Zia Agents that will be rolled out in the coming months, including an Account Manager Agent, SDR Agent, HR Agent, Customer Support Agent, IT Help Desk Agent, and a SalesCoach Agent. For customers, partners, and developers looking to create their own agents, Zoho is launching Zia Agent Studio, allowing them to build and deploy customised agents with inherited skillsets, which can then be distributed through Zoho’s Agent Marketplace.

Zia Agent Studio: Offering no-code and low-code experiences, Zia Agent Studio enables users to build autonomous agents with skills relevant to their specific needs. Zia Agent Studio users can also access a wide range of pre-existing Zia Skills, tools from across the Zoho ecosystem, data from a unified data platform, and a range of language models. These can be agents within a function (like an SDR agent or email support agent) or natively cross-functional agents (like an RFP agent or loan approval agent).

They can be deployed on any Zoho application and summoned using Ask Zia. Moving forward, Zia Agents will be deployable in any third-party application as well. Additionally, Zia Agents with complementary skillsets can be combined using Zia Agent Studio, creating a single agent capable of cross-functional work.

Agent Marketplace: Agents created using Zia Agent Studio can be published in the Agent Marketplace. Zoho Corporation will offer a pre-built roster of agents, while the company’s ecosystem of partners and developers can build and distribute specialised AI agents through the marketplace, which can be reused and instantly deployed by organisations.

Organisational Differentiation

Today’s announcement follows record growth for Zoho Corporation, which onboarded 110,000 new customers globally in 2024. With over 850,000 customers globally in diverse industries, using a range of tools across Zoho and ManageEngine, Zoho Corporation’s AI solutions are informed by a vast range of functional data. This is a core differentiator for the company, putting it in a unique position to serve businesses with cutting-edge technology.

Technological Differentiation

Zoho Corporation’s distinct technological breadth and depth is a fundamental differentiator, particularly in AI development and deployment. Leveraging its shared data model, owned and managed tech stack, including global data centres, and a broad application portfolio, Zoho Corporation’s highly secure, privacy-compliant, usable, capable, and deeply knowledgeable AI agents deliver superior technology at a high value to its growing customer base.

Availability

These capabilities will begin to roll out to a limited set of customers, which will expand monthly.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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GBB Reaffirms Commitment to Driving Public Sector Innovation @ the 5th Public Service Innovation Competition Awards

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Mohammed Sani Ibrahim, ED, Finance & Corporate Services, Galaxy Backbone
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Galaxy Backbone (GBB), Nigeria’s digital infrastructure and shared services provider, joined other key government institutions at the 5th Public Service Innovation Competition Award Ceremony, organized by the Office of the Head of the Civil Service of the Federation (OHCSF).

The event, which held in Abuja, celebrated groundbreaking ideas from Ministries, Departments, and Agencies (MDAs) that are reimagining public service delivery through innovation.

The ceremony, which attracted notable dignitaries including the Chief Host herself, The Head of the Civil Service of the Federation, Mrs Didi Esther Walson-Jack, OON mni. Others include, former Heads of Service, Dame Amal Pepple and Mr. Danladi Kifasi, and the Chairman of the House Committee on Public Service, Hon. Sani Bala, showcased the vibrancy and ingenuity of Nigeria’s Civil Servants.

Delivering a goodwill message on behalf of the MD/CEO of Galaxy Backbone, Mr. Sani Ibrahim, Executive Director, Finance & Corporate Services, underscored the importance of inter-agency collaboration, digital literacy, and innovative thinking as pillars for national development.

He emphasized that GBB remains deeply committed to supporting initiatives like the Innovation Competition, which foster a culture of creativity, problem-solving, and transformation across the public sector.

“Innovation is no longer a luxury — it is essential to building a responsive, efficient, and digitally enabled government. At Galaxy Backbone, we are proud to align with this vision through our Integrated Digital Transformation Strategy (IDTS), which drives digital infrastructure, innovation, data security, and capacity building across MDAs,” he stated.

The 2025 edition of the competition saw an outstanding 155 entries, with 132 individuals pitching innovative ideas and 66 thematic teams presenting implementable solutions designed to enhance service delivery and governance.

Themed around streamlining bureaucratic processes, succession planning, employee welfare, and change management, this year’s event reaffirmed the role of innovation in shaping a future-ready public service.

Galaxy Backbone recognizes the critical role of digital transformation in empowering civil servants to create lasting impact. By supporting platforms such as the Public Service Innovation Competition, GBB reinforces its commitment to equipping the public sector with the tools, skills, and digital infrastructure necessary for Nigeria’s progress.

As part of this commitment, GBB will also be providing mentorship for all the winners of the innovation challenge, helping them refine their ideas, scale implementation, and drive sustainable transformation across the public service.

As the country advances on its journey toward e-governance and efficient service delivery, GBB continues to stand as a strategic partner in building a connected, innovative, and digitally skilled public service.


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5 tips to start taking digital payments as a business in Africa

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Not long ago, cash was dominant in Africa, but digital payments are now rapidly gaining traction.

From Lagos to Kenya and the US, businesses are recognising that embracing digital methods is essential for growth.

A Mastercard-commissioned report forecasts Africa’s digital payments market will reach $1.5 trillion by 2030, fueled by increased mobile phone usage and e-commerce. While cash is still common, mobile money is on the rise.

Zabira is simplifying this transition for SMEs, freelancers, and online merchants. In August 2019, the company launched Zabira to innovate Nigeria’s cashless transaction market, offering services like crypto trading and utility payments.

The Zabira app supports four major fiat currencies—USD, NGN, GHC, and KES, making cross-border transactions seamless. It also provides access to over 20 cryptocurrencies, giving users flexibility and freedom in managing their digital finances.

For small business owners looking to adopt digital payments, here are five easy tips to get started.

1. Choose a Platform That Does It All

Choose a digital payment platform like Zabira that offers multiple services in one app, including cryptocurrency trading, utility bill payments, and fiat transactions, to manage your financial life seamlessly.

2. Integrate Crypto Payments Early

Africa is rapidly growing as a crypto market. Zabira allows businesses to accept Bitcoin, Ethereum, and USDT, facilitating real-time trading of crypto assets. This gives businesses a competitive advantage in international commerce, particularly with diasporan clients.

3. Get Paid Instantly, No delay

Waiting three to five business days for payment to clear can disrupt cash flow. Zabira offers instant fiat payments through a robust blockchain system, allowing businesses to move money quickly, pay suppliers faster, and avoid telling customers to “wait till Monday.”

4. Opt for a user-friendly app

Zabira is incredibly easy to use, with no confusing menus or hidden steps. Users can download the app on Android and on iOS.

5. Offer More Than Just Products

Zabira offers more than money transfers; users can top up airtime and data, pay cable bills, and fund betting wallets within the app. Businesses can learn to add value beyond just selling products.


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Onafriq and Circle Partner to Revolutionize Cross-Border Payments in Africa with USDC

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Onafriq, Africa’s largest payments gateway, and Circle, stablecoin market leader and issuer of USDC, today announced their strategic partnership aimed at transforming cross-border payments and digital financial services.

This collaboration marks a significant step towards compliantly leveraging stablecoins and blockchain infrastructure to boost Onafriq’s payment network, positioning it at the forefront of the digital payment’s revolution for real-world financial applications.

Currently, over 80 percent of intra-African payments are routed through correspondent banks outside the continent and settled in foreign currencies such as the US dollar or Euro. This results in a staggering US$5 billion in transaction fees annually and undermines economic integration efforts.

Onafriq and Circle are working together to change this paradigm by piloting the use of USDC-powered settlement solutions into Onafriq’s network, which connects over 500 wallets and 200 million bank accounts in more than 40 African markets.

Onafriq’s founder and CEO, Dare Okoudjou, said: “Our partnership with Circle is an important milestone, reinforcing Onafriq’s commitment to harnessing technology to remove complexity from cross-border payments. By integrating USDC, we aim to simplify financial transactions for institutions and individuals, reduce costs, and strengthen trust.

This collaboration underscores our vision to democratise access to payments and drive financial inclusion across the globe. We’re not just envisioning the future of payments – we’re actively building it.”

Miriam Kiwan, Vice President, Middle East & Africa at Circle, said: “The emerging markets that Onafriq serves hold tremendous potential for digital asset innovation, particularly in the adoption of stablecoins for cross-border payments.

“Our partnership with Onafriq aligns perfectly with Circle’s mission to promote financial inclusion and improve efficiency in areas where traditional banking has often been costly and inaccessible.

“Together, we aim to transform how money moves across borders, offering secure and transparent digital payment rails that enhance economic empowerment and connectivity.”

This collaboration is a major step toward a more inclusive and self-reliant pan-African financial system. It signals a new phase in the modernisation of African payment rails – one where blockchain technology is applied responsibly, in lockstep with regulators and financial institutions, to build a faster, more efficient, and economically empowering future for the continent.


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