Telecom
Zoho Workplace Reimagines Work, Brings Business Context to Productivity Apps
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Zoho Corporation has announced major updates to it’s Workplace — a single software platform that brings together collaboration, productivity, and communications tools and integrates them into other business processes.
Created around a business mail and cloud office suite, Zoho Workplace comprises nine integrated applications, built on a common data model and unified through search and AI across a single dashboard, allowing customers to solve business problems quickly and collaboratively.
Productivity platforms from leading vendors today posture to bring about collaboration within teams, even though they are disconnected from other business apps and therefore lack any awareness of the underlying business issue being addressed. Thus, they are unable to establish critical context for business problems, and fail to provide continuity over the course of their resolution.
Andrew Bourne, regional manager, Africa, Zoho, Said, “The nature of work has undeniably changed, and Workplace has grown to meet that change.
“Businesses don’t want to solve a collaboration problem, they want to solve a custom invoicing problem or sales enablement problem or support problem.
“Collaboration platforms need to facilitate better business outcomes, not just improve productivity.
“Workplace stands alone in having the vision and functionality to meet the broad business needs of today.”
Thanks to its ability to provide these solutions, Zoho Workplace has seen rapid growth over the last quarter.
It now supports 2 million organisations, with 15 million users located across more than 150 countries. More than 25% of new Zoho Workplace customers have made the decision to switch over from competitive offerings.
The updates to Workplace include:
Contextual Communication
Mail (Business Mail) – Users can now make audio or video calls from within the app, edit document attachments in Zoho Writer, meet online with contacts, and access all email accounts from within Zoho Mail. Mail includes a comprehensive control panel with eDiscovery, Backup and Recovery. The app comes with mix ‘n’ match plans, flexible storage, and an extensive Integration platform, as well as S/MIME certificates, MFA, email rules, unusual login alerts, and custom spam controls.
Cliq (Messaging) – Users can check in or check out and set custom statuses, collaborate with external stakeholders, connect with teams via group audio or video calls, and view message-read status. Cliq comes with module-level configuration and customization, role-based permissions and integration with EMM providers, as well as user-based availability reports.
Meeting (Conferencing) – Users can schedule recurring or one-off meetings and set multiple email reminders from web and mobile devices. Now supporting 16 languages, Meeting is integrated with Zoho Projects, Bookings, CRM, and others.
Continuity
Connect (Social Intranet) – Connect integrates with human resource information systems, including Zoho People. Zoho Connect users can moderate content and modules with fine-grained permissions and user policies and custom domain and SAML-based SSO.
Writer (Word Processing) – Users can convert documents to fillable forms, restrict comment visibility, gather document engagement insights, and enable a powerful AI-based writing assistant. Writer features template-driven automation and APIs, form-driven automation, and automatic signature and approvals.
Convenience
Show (Collaborative Presenting) – Show is integrated with Atlassian, Unsplash, and Humaans, and features an organization-wide slide library and data linking, allowing users to connect live data to slides.
Sheet (Spreadsheet) – Users have access to the latest functions for lookup and match and can visualize historic data with race charts, create drop-downs with predefined values, and link cell ranges using IMPORTRANGE. Sheet enables users to track changes while collaborating, gain insights, maintain clean data, convert images to spreadsheets, and bring contextual data from both Zoho and non-Zoho applications.
WorkDrive (Cloud Document Management) – WorkDrive now features unified search and TrueSync, which allows users to access files without worrying about hard drive space. WorkDrive is equipped with a comprehensive admin panel, customer reports to monitor team activity, and is integrated with Zoho Directory.
ShowTime (Online Training) – ShowTime supports branding and white-labelling. Users can set roles and privileges for their training team and gather training insights.
Pricing and Availability
Pricing starts at NGN 780/ user/ month for the Standard version and NGN 1560/ user/ month for the Professional version.
Zoho Workplace ensures a level of confidentiality that no other vendors in the industry can guarantee. Zoho does not allow any third-party trackers to monitor usage behaviour and never sells any data to ad-based companies. Because Zoho owns and has built its entire technology stack, the company is able to offer the most secure experience to its 50 million users without any compromise on data privacy. Zoho Workplace users have the assurance that their data is confidential and protected, and only users themselves maintain ownership of that data.
Telecom
Starlink Becomes Nigeria’s Second-Largest ISP, Overtakes FiberOne
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Elon Musk’s Starlink has become the second-largest Internet Service Provider (ISP) in Nigeria, surpassing FiberOne in customer numbers while Spectranet remains the market leader.
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Elon Musk
This was revealed in a recent report by the Nigerian Communications Commission (NCC).
According to NCC’s Q3 2024 data, Spectranet maintained its top position with 105,441 active subscribers, despite losing over 8,000 users since December 2023.
Meanwhile, Starlink, which launched in Nigeria in January 2023, grew rapidly to 65,564 subscribers, adding 41,667 users in just nine months.
This pushed FiberOne to third place with 33,010 customers.
The report also showed that out of 241 licensed ISPs in Nigeria, only 124 had active users in Q3 2024, collectively serving 307,946 subscribers.
However, these numbers remain far below the dominance of mobile network operators such as MTN, Airtel, Globacom, and 9mobile, which together accounted for over 130 million internet users as of September 2024.
Starlink’s expansion has been driven by its satellite-based internet service, which provides coverage in remote areas where traditional ISPs struggle.
By the end of 2023, the company had already secured the third position with 23,897 users, marking a 113% growth from the previous quarter.
Its growth has also been supported by partnerships with Nigerian companies like TD Africa and Konga.
In 2023, Starlink briefly stopped accepting new orders in major cities, including Lagos, Abuja, and Port Harcourt, due to capacity issues.
Telecom
FG Commits $2Bn to Digital Infrastructure
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The Federal Government says it has committed $2 billion to enhance Nigeria’s digital infrastructure, aiming to boost the nation’s economy and safeguard the digital identities and rights of its citizens.
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Bosun Tijani, Minister of Communications, Innovations and Digital Economy
Bosun Tijani, Minister of Communications, Innovations and Digital Economy disclosed in Abuja on Tuesday while briefing newsmen on the forthcoming International Telecommunication Union, (ITU) Summit holding in Abuja from Wednesday to Thursday this week.
The ITU International Submarine Cable Resilience Summit will feature over 250 participants from 194 ITU member countries, with key representatives from the private sector and academia expected to attend.
Tijani who addressed journalists alongside Tomas Lamanauskas, the Deputy Secretary General of ITU,said the present administration was not making two billion dollars investments in digital infrastructures for the fun of it.
He said the present administration is committed to digital connectivity for the people to make lives more meaningful and impactful, adding that the investments would ensure that Nigerians enjoy the best quality of digital services and protection in the nearest future.
The ITU International Submarine Cable Resilience Summit aims to foster global collaboration, secure innovative solutions, and engage leaders from government, industry and international organisations to strengthen the global digital infrastructures.
“This investment is part of a larger vision to provide every Nigerian with access to high-quality digital services, while safeguarding their digital identities,” Tijani said.
The ITU International Submarine Cable Resilience Summit, co-hosted by Nigeria and Portugal, will explore innovative strategies to strengthen the security and resilience of submarine cables—vital infrastructure for global digital connectivity.
The summit is bringing together government leaders, industry experts, and international organizations to discuss ways to safeguard submarine cable networks, which are increasingly vulnerable to disruptions.
Tijani emphasized that the discussions at the summit will focus on finalizing a global declaration on submarine cable resilience, calling for heightened action from both governments and private sectors to protect digital infrastructure worldwide.
In his words, “Nigeria is not just solving local issues; we are taking a global leadership role in securing submarine cables, which are essential for digital connectivity”.
The summit will address the growing concern of disruptions in submarine cable networks, with an average of 150 to 200 cables being damaged or cut annually, severely impacting global digital connectivity.
To tackle these challenges, the summit will include key international organizations such as the International Maritime Organization (IMO) and the Food and Agriculture Organization (FAO), promoting coordination across industries such as telecom, shipping, and fishing, which impact submarine cable integrity.
Tijani also highlighted Nigeria’s leadership in the digital space, stating that while the country already boasts a robust submarine cable network, with around eight or nine cables landing in Nigeria, the key challenge now is expanding these networks inland and ensuring reliable, high-speed internet access for all Nigerians.
“We are committed to connecting every Nigerian, ensuring that digital infrastructure benefits all citizens,” he added. Tomas Lamanauskas, Deputy Secretary-General of ITU, praised Nigeria’s forward-thinking investments in digital infrastructure.
He highlighted that Africa is experiencing rapid growth in digital traffic, and Nigeria’s investments will play a pivotal role in ensuring the continent remains competitive on the global digital stage.
According to him, “This region is the fastest-growing for international digital connectivity, and Nigeria’s leadership is critical to ensuring Africa’s success in the global digital economy.
The summit is expected to provide a platform for robust discussions on enhancing submarine cable security, a critical pillar for the global digital economy, with over 50 countries participating in this essential dialogue.
Telecom
Network International Partners with MTN Group to Enhance Digital Payment Solutions Across Africa
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Network International, a leading enabler of digital commerce across the Middle East and Africa (MEA), has been appointed as a Payment Processor – Issuing partner for MTN Group Fintech, Africa’s leading mobile financial services provider.
This partnership marks a significant extension of Network’s portfolio of issuer processing collaborations throughout the African continent.
With a footprint spanning over 50 countries and serving over 250 financial institutions, Network International brings its expertise to this partnership which will enhance MTN Fintech’s cutting-edge mobile services and provide even greater value to stakeholders and customers across Africa.
The partnership will focus on rolling out card issuance products across key MTN Fintech markets, starting with Rwanda which is already operational. Soon Uganda, Ivory Coast, and Nigeria will also be covered under this collaboration.
Network International will provide a comprehensive range of services, including transaction processing, card management and online fraud prevention. MTN Fintech users will benefit from a seamless experience accessing both traditional mobile services and innovative digital payment solutions.
Dr. Reda Helal, Group Managing Director – Processing, Africa and Co-Head Group Processing at Network International commented: “Our collaboration with MTN Group Fintech marks a major milestone for our outsourced payments services in Africa.
“It demonstrates our ability to successfully serve Mobile Network Operators (MNOs) via our fully-fledged processing solutions and our continued dedication and commitment to the African region.
“We are excited to support MTN Group Fintech’s growth strategy, and its business development plans across the continent.”
Cedric N’guessan, Executive for Payment and E-commerce at MTN Group Fintech added, “This collaboration with Network International is pivotal in enhancing financial inclusion across Africa and beyond.
“It enables our customers to actively engage in the global economy, aligning perfectly with our strategic goals alongside Mastercard to broaden access to digital financial services across the continent.”
MTN Group provides voice, data, fintech, enterprise wholesale and API services to more than 288 million customers in 14 African markets.
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