E-Business
5 Things You Need To Know About Scaling A Business In Nigeria

According to a PWC report, Small and Medium Enterprises (SMEs) account for 84% of total employment in Nigeria. This is no mean feat! Nigeria has arguably the largest startup ecosystem in Africa, yet, 80% of small businesses fail within the first 3 years of operation. From subpar products and services to poor cash flow maintenance, there are many reasons businesses are unable to withstand many of Nigeria’s wahala. In other words, to be a boss no be beans o! To help businesses beat these odds in a digital-driven world, ICT giant, MTN Nigeria supported the first edition of Techpoint Africa’s SME Clinic held at the National Theatre, Iganmu, Lagos. Experts across various sectors showed participants the intricacies of running successful businesses in Nigeria.
Here are five business tips that have been proven to improve business processes
Know Your Market: Learn how your audience operate and find out what they love. Do not force what you think is right down your target’s neck. According to Peter ‘PeteSocial’ Nwabuoku, Head of Business Development & Digital at Luzo DN & Media Ltd, it is important to establish communication channels with your audience and social media is the marketplace that many entrepreneurs do not realize they need.
Let Your Customers Feel Appreciated: A happy and satisfied customer is more likely to return than an indifferent customer. Collect your customers’ details, contact, and other information. Send emails thanking them for patronage, send updates on products that they have shown interest.
Debbie Akwara, Founder/Principal Customer Experience Consultant, Niche X, one of the speakers, shared guidelines on communicating with clients via social media, highlighting deleting negative comments as a major blunder. In her words, “don’t delete a ‘bad’ comment by a client on your site, instead, address it swiftly, because God help you if someone gets a screenshot and uses it against you later.”
Don’t Compromise on Quality: “Do not be selfish with quality when it comes to your customers and your service,” said Damilola Runsewe, Senior Manager, SME Management, Enterprise Business Unit, MTN Nigeria. He shared various MTN products that were tailor-made for Nigerian businesses such as Call Assist, a solution that gives business owners the freedom to manage incoming calls. It provides automated call handling solutions enabling entrepreneurs to improve productivity.
Participants got to hear about Hynetflex, a broadband internet solution that offers customers unmatched browsing and download speeds accessible via a high-speed internet router compatible with both 3G and 4G LTE networks.
Marketing And Advertising Speak Volumes: Digital media platforms have made it possible for entrepreneurs to target and find millions of potential customers from the comfort of their location. Twitter, Instagram, and Facebook have proven to be the most popular platforms for businesses to reach millions of people with most of them offering specialized services to help entrepreneurs promote their business.
Document Everything: Entrepreneurs can save a lot of money by simply storing all business documents digitally. Cloud storage services allow for this to happen, eliminating the cost of premium file cabinets and paper storage. One can access the documents from any location in the world reducing the need for personnel to scan and send such documents when required.
Do you have more tips for entrepreneurs that can transform their business and save it from becoming another statistic in the database of failed startups? Please share…
E-Business
INEC Sets Up AI Division to Strengthen Electoral System

Independent National Electoral Commission (INEC) has announced the establishment of an Artificial Intelligence (AI) Division within its ICT Department.
This marks a significant stride toward enhancing electoral integrity, efficiency, and innovation in Nigeria’s democratic process.
This decision was reached at the Commission’s regular weekly meeting held in Abuja, following a series of consultations and engagements on the global and continental impact of AI on elections.
In a statement issued by Sam Olumekun, national commissioner and chairman of the Information and Voter Education Committee, INEC underscored that the growing relevance of AI in electoral matters necessitated a proactive institutional framework to manage both the risks and opportunities it presents.
“Our interactions with electoral bodies across Africa highlighted both the risks of AI—such as fake news and content manipulation—and the vast potential it holds for data-driven decision-making, risk mitigation, automated voter services, and geo-spatial intelligence for logistics,” Olumekun noted.
According to him, the newly created division will centralise the Commission’s AI efforts, ensuring a harmonized approach to deploying intelligent systems that enhance decision-making, improve voter engagement, and boost the credibility of the electoral process.
“The creation of this division puts the Commission at the forefront of institutionalizing AI capabilities in electoral management.
It is also part of our ongoing reforms in areas where administrative action is sufficient to drive change,” he said.
He added that the AI Division will help INEC better coordinate its existing technological investments while providing safeguards against the misuse of AI technologies.
“We are positioning ourselves to maximise the positive impact of AI while mitigating its negative implications. This step strengthens the credibility and transparency of elections in Nigeria,” Olumekun concluded.
The initiative, INEC emphasised, reflects its commitment to embracing innovation in safeguarding democracy and improving electoral services nationwide.
E-Business
CAC, NIBSS Unveil Platform for Data Access to Private Firms

Corporate Affairs Commission (CAC) in partnership with the Nigeria Inter-Bank Settlement System (NIBSS) has unveiled a new Application Programming Interface (API) integration system to allow private firms access company data from the Commission’s database.
Hussaini Ishaq Magaji (SAN), registrar general of CAC, who spoke in Abuja at the unveiling said the system would give selected private organizations access to CAC services through technology-based companies, called “super agents.”
“This is a practical step to show that the Commission is committed to meeting the expectations of our customers,” he said.
Magaji explained that the integration allows the agents to retrieve data from the CAC database for use in specific client requests, outside the standard services provided by the Commission.
“Before now, only a few government agencies had this integration, especially those involved in investigations, anti-money laundering, and terrorism financing. Now, private companies that meet the criteria can also access it,” he said.
He said the system complies with the Nigerian Data Protection Act 2023, and information such as residential addresses, phone numbers, and dates of birth may be restricted.
“This is a call to law firms and companies with the right technology. We’ve started with NIPS because of their credibility. Embassies and banks can now authenticate company records directly through them.”
“There are prescribed fees. We already collect them on our portal, and now customers can also pay through these agents,” he explained.
He named NIPS, MoneyPoint, and OPE as some of the companies involved.
“OPE and MoneyPoint handle only registrations. But NIPS has moved further into validation and verification,” he said.
Ngover Ihyembe-Nwankwo, executive director at NIBSS, who represented Premier Oiwoh, managing director, said the service allows secure and efficient data verification.
“This is the result of years of effort to connect our systems with CAC. It will help users verify data within the limits of data protection laws,” she said.
She said the move is a way to lower costs and promote interoperability across the financial sector.
E-Business
FG Launches Online Citizenship, Business Management Platform

Ministry of Interior has announced the launch of a new Online Citizenship and Business Management Platform in line with the Renewed Hope Agenda of President Bola Tinubu.
A statement signed by Dr Magdalene Ajani, permanent secretary, Ministry of Interior’s said the initiative forms a key part of its ongoing reforms aimed at promoting transparency, enhancing operational efficiency, and significantly improving service delivery to the public.
The new digital platform is designed to streamline the application and processing of citizenship and business-related services, ensuring faster turnaround times and improved user experience.
The platform allows users to apply for and manage business permits, ensuring that both local and foreign businesses operate legally in Nigeria.
It includes an Expatriate Quota System to manage work permits for foreign employees, helping companies hire skilled workers while complying with Nigeria’s immigration laws.
The Citizenship Administration and Management System provides a streamlined online process for applying, tracking, and managing Nigerian citizenship applications and related services.
Members of the public, corporate entities, and other stakeholders are expected to access the platform through the ministry’s website: https://interior.gov.ng , Direct Portal Access: https://candb.interior.gov.ng , or contact candb-support@interior.gov.ng for support and inquiries.
“The Ministry of Interior remains committed to establishing a more efficient, transparent, and secure framework for citizenship administration, while continuously enhancing service delivery through digital transformation,” the statement read in part.
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