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Courier Companies Not Happy With Illegal Operators-Olufade

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Toyin Olufade, president, Association of Nigerian Courier Operators (ANCO) has immense knowledge of the courier industry having cut his teeth in DHL for nearly two decades. Olufade breathes sleeps and speaks with passion about the industry.

He is also the managing director of Swift Courier limited, a company founded in 1997 and today a frontrunner in the sector. Olufade spoke to Emeka Okafor on a wide range of issues.

Courier and Economic Development

I would want to say that as at today, the industry itself is just about 30 years old in Nigeria and it is still emerging. It is a growing industry and we expect it to contribute its own quota to the development of the economy of the country. Courier is what people call air express, movement of sensitive document at a rapid rate from one origin to a destination within the country or outside. Therefore, if you are talking about industrialization, the courier industry plays a prominent role. If you are talking about express document, you need courier and that implies that information can begin to move from one place to another at a very fast rate. We utilize the air, the road and the sea and that means we contribute to the development of the transport industry. Apart from that, do not forget we also utilize utilities. In this case we are talking about motorcycles, cars, trucks and we are a very high demand sector for these equipment. When you talk about employment, we have a lot of people employed in courier companies. If you believe that registered courier companies are about 240 in Nigeria at the moment, then you can imagine the number of employees in that sector. It is expected that each courier company should have at least five offices nationwide; so you can imagine the number of people in each office. So, it is a very big industry and we are still tracking the throttle. As it is on the international scene, a lot of courier companies have airlifts of their own but we are limited here. If you look at it in general, the courier industry, the air express sector, logistics sector, which all come under the same umbrella, contribute in the development of the economy.

Experience as ANCO President

You see, they say uneasy lies the head that wears the crown. Right now, it is an evolving association. We are just about 4-5 years in the making and we thank God that we are duly recognized. Our mandate was handed over to us by Chief Cornelius Adebayo, immediate past communications minister, who was very supportive. That was some two and half years ago and since then, we have been waxing strong. The ideal is to promote the industry, to coordinate the activities of the courier industry and to ensure that we deliver service to the customers and clients alike. As for followership, we encourage our members, each registered and licensed courier company; that is registered with the CAC and licensed with the Courier Regulatory Department (CRD); to become a member so that we can have a vision of how to further develop the industry by contributing our quota in an organized, coordinated method and procedure. So far, we are making our impact and we are trying to coordinate it with other stakeholders in the industry. We work with the Shippers Council; we work with airfreight people, the commerce ministry, the embassy, so that we can have a coordinated approach to service delivery. Well, it has been good and membership of ANCO now ranges between 50-55 members. People are becoming aware of the need to come together to fashion a way forward, especially with the challenges that exist. The association in recent past has made its own input into other national assignments. We have been invited to several for a where we were asked to deliver papers and make our own input into those other organized private sectors. So, things have been working well for ANCO and we are actually asking other people whom we are hooking up to, to come together so that we can determine the way forward for the sector.

Illegal Operators

The funny thing is this, as you find a means of curbing their activities, they device another. It is an unending battle. But we are not relenting. Many thrive on illegality, they want to cut corners as to avoid due payment to government; and also cheat unsuspecting customers. The battle has been on by the courier regulatory body and we give them our one hundred percent support. As a matter of fact, in the last meeting we had with the regulatory body, we told them we were even prepared to go on raiding rounds with them so as to express our support. Let it be known that registered courier companies are not happy with the illegal conduct of others because the truth of the matter is; it keeps the industry in a bad light because if one company errs it is like every other company has done wrong and we want to clear negative impressions. We are professionals, adequately and well trained to offer optimum quality service to the country. Yes, illegality exists. You will be surprised that every person believes that he can run a courier service. It becomes a matter of just give me the letter and I will take it there. As such you find road transporters, the airlines and individuals running courier service from the booths of their cars in car lots, no fixed address. It is really dangerous for the industry and we give our support to the CRD in the current fight to correct the illegality.

ICT and Courier Sector

ICT and courier work together because we are talking about information processing. For instance, in courier we have what is called ‘Track and Trace’. That is, if you hand over your documents to me, it means you will be able to process it and know where it is at any point in time until it is delivered and of course, you cannot do that by word of mouth. It is information that is fed into information devices. For the industry itself, it also advertises us. If you have a website, people know where you are and you can feed them with information about you at any time. I have received calls through the internet from people and associations trying to find out about certain companies and it was easy for me to give them information or ask them to visit the companies’ websites. See, it makes life easier. So, ICT is very crucial to courier and I know by the way we are going; there will be further development between ICT and the Air Express industry.

Postal Reform

We should not talk much of postal reform because that is more of the public sector postal system. The postal system is not operating on the optimum currently but it is to our own advantage because it has helped us to move forward too. If it were effective, what would have happened to courier? But we have to step up ourselves and be able to deliver on time. The postal reform is necessary in Nigeria because the country is one of the poorest corresponding countries in the world. We do not write much and as a matter of fact, we do not even read. We need to improve on our communication at the postal sector which will rub off on the courier industry. As for the postal commission, it is what we the private sector operators and stakeholders agitated for. We really believe that it is an unfair practice to have a player regulating. There is no way he can be justified and we want to say that ANCO is impressed by the way things are going. We feel that it should even have been considered by the Senate at the moment but I believe it is already there and they are looking at it and probably thinking whether to make further submissions. We are eagerly looking forward to the establishment of the postal commission which will regulate and guide the operations of the postal sector.

Expectations from the Commission

We expect that there will be a more coordinated approach to service delivery and at the moment we have a sole regulator whose sole responsibility is to ensure that the consumer gets the best service which means that there will be more competition and effectiveness on service delivery and people will demand more from us. It will also affect pricing, time delivery and ways in which we offer services. It can even give rise to categorization because we will then begin to specialize. We are looking forward to its implementation so that consumers can begin to experience the effects.


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DecemberIssaVybe: FirstBank Sponsors ‘The Cavemen Concert’, Thrills Audience

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By Oladapo Sofowora

December is a particularly vibrant and deeply meaningful month in Nigeria, imbued with a palpable sense of excitement and celebration that permeates the air. As daily life slows down, this festive season offers a welcome opportunity for relaxation and togetherness. Families and friends gather to create cherished memories, participating in a rich tapestry of cultural activities that showcase Nigeria’s diverse heritage.

The month is characterized by a colourful array of events, including theatrical plays, musical concerts, traditional festivals, operas, fashion shows, poetry readings, and various forms of performance arts, all reflecting the dynamic cultural expressions of Nigerian society.

As December unfolds, the excitement continues to build, with streets and homes becoming vibrant displays of holiday spirit. Elaborate decorations adorn every corner, featuring colourful Christmas ornaments, twinkling lights, and festive paraphernalia that evoke a sense of wonder and joy. Evening skies light up with breathtaking fireworks, illuminating the night and further enhancing the joyous mood of the season. Year-end Thanksgiving parties have become commonplace, offering spaces for loved ones to gather, share meals, and express gratitude for the blessings and experiences of the past year. This period also allows Nigerians to reconnect with family and friends, many of whom travel from various parts of the globe to partake in these significant celebrations.

As the year-end festivities for 2024 draw near, FirstBank has thoughtfully curated an exhilarating lineup of events under the DecemberIssaVybe program, aimed at enhancing the enjoyment of this festive season. A highlight of this initiative is the much-anticipated concert featuring The Cavemen, a celebrated musical duo. Which was held on Friday, December 27, 2024, at Muri Okunola Park, located along the bustling Lekki-Epe Expressway, the event brought Lagos to life with a captivating performance that seamlessly blends highlife, soul, and folk music. Attendees enjoyed an engaging experience filled with mesmerizing sounds for over an hour, keeping them on their feet and immersed in the rhythm.

The atmosphere at the concert was electrifying, drawing a diverse crowd of enthusiastic youth eager to experience The Cavemen’s unique interpretation of highlife music—a genre deeply rooted in Nigerian culture and characterized by its rich, rhythmic beats and soulful melodies. The concert also featured an impressive lineup of other notable artists, such as the popular act Ckay, who collectively contributed to a night filled with remarkable entertainment and unforgettable performances.

The stage witnessed a pulsation of energy as The Cavemen’s talented band propelled the evening forward, delivering an infectious performance marked by masterfully executed guitar riffs, powerful drumming, and enchanting vocals. Audiences found themselves wholly absorbed in the moment, as the music unites them in joy and celebration, showcasing the revitalization and redefinition of the highlife genre that The Cavemen have pioneered.

In addition to the music, the concert artfully integrates comedic performances, highlighting the vibrant and diverse creative entertainment scene in Africa. Acclaimed comedians took to the stage, drawing laughter and delight from the crowd, while emerging music also had their moment in the spotlight, receiving enthusiastic applause and encouragement from an appreciative audience.

Recognising the profound impact of December in nurturing relationships and spreading joy, FirstBank has actively engaged its First@arts initiative to launch the annual DecemberIssaVybe campaign. This initiative is meticulously crafted to inspire and empower individuals across Nigeria to create and experience exhilarating moments throughout this joyous season. By providing fully sponsored access to premium concerts, theatrical performances, shows, and festivals featuring some of the industry’s top entertainers, FirstBank aims to alleviate the financial burdens that often accompany festive celebrations.

In a time marked by economic uncertainty, FirstBank stands as a crucial support system for Nigerians wishing to celebrate without the weight of added financial stress. With a proud legacy spanning over 130 years, this esteemed financial institution has woven itself into the fabric of Nigerian life. FirstBank has long championed numerous festive concerts showcasing Africa’s music icons, including Kizz Daniel, Davido, Burna Boy, Asake, and Tiwa Savage, crafting unforgettable experiences for music aficionados across the nation.

The DecemberIssaVybe campaign encapsulates the essence of creating lasting memories during this festive season. It serves as a dynamic platform for both local and international audiences to immerse themselves in unique, culturally rich experiences tailored to the holiday spirit. Since its inception in 2018, the FirstBankIssaVybe campaign has quickly become a highly anticipated annual event, delighting participants with exhilarating moments designed to resonate and linger long after the celebrations are over.

Olayinka Ijabiyi, the Acting Group Head of Marketing & Corporate Communications at FirstBank, emphasized the institution’s unwavering commitment to crafting a ‘Wow December to Remember’ experience for individuals of all ages.

He stated, “FirstBank is devoted to facilitating memorable homecoming experiences this December through gatherings such as weddings, family reunions, and festive celebrations, ensuring that every moment spent together is cherished.” Through this commitment, FirstBank continues to play a pivotal role in the celebration of culture and community during this significant time of year.


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Corporate Blackmailers as Tinubu’s Enemies

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By Aliyu Gaya

Corporate blackmail is fast becoming the fancy of some netizens, corporate bodies, individuals, especially fly-by-night persons who target the rich and their businesses for diverse reasons. It’s not restricted to Nigeria, though.

The likes of Aliko Dangote, Mike Adenuga, Leo Stan Ekeh, Segun Agbaje, Tony Elumelu, and corporates like GTCO (Guaranty Trust Holding Company), Zenith Bank, Zinox, Globacom, among others, have at one time or another faced a blizzard of blackmail.  The blackmailers’ intents are multifarious: to make easy money (ransom), damage the reputation of their target, ruin an enterprise, or inflict emotional trauma on their victims.

In the past few years, several multinationals have left the country. On paper, some of the multinationals claim forex crunch, rising cost of doing business and in some cases, their inability to remit their profits out of the country to service loans in their home countries or elsewhere as reasons for exiting Nigeria, Africa’s largest market for all products and services.

But those who ever cared to investigate the cause of the unprecedented exodus of these multinationals would easily point to blackmail as the chief reason for the mass exit of these mega corporates as well as a major reason why other foreign investors were frustrated from investing in Nigeria. The Nigerian bureaucracy can blackmail you out of business by denying you all necessary niceties, documents and requirements that would enable you set forth or grow your enterprise.

How about this? In September 2023, when President Bola Tinubu attended the G20 Summit in India, one of his first assignments was a meeting with Mr. Prakash Hinduja, Chairman and CEO of the Hinduja Group of companies, a conglomerate with a total asset portfolio exceeding $100 billion. The Indian billionaire lauded Tinubu and pledged to invest in Nigeria only because of his confidence in the Nigerian president. But he did not fail to remind President Tinubu how he was frustrated years back when he attempted to invest in Nigeria.

His exact words: ”I have had paperwork stalled in Nigerian bureaucracy for over one year, especially in FCT. But I knew that you would be purpose-driven in this endeavour and God will help you to turn Nigeria’s rich promise into rich reality for all of its citizens.”

Any discerning mind would notice the rebirth of hope in an investor who had been frustrated out of Nigeria by Abuja bureaucracy. In case you don’t get it, Mr Hinduja was referring to another type of common blackmail in Nigeria. “If you don’t see us, you won’t get the support you need.” Plain bribery and corruption which runs in the civil service.

In the United States, a country with unapologetic capitalist culture, blackmail is considered a serious crime under federal law and every state law. Culprits can be jailed and/or punished with huge fines in some cases. The same applies in Europe and Asia where the blackmailer is neither spared nor pampered.

Nigeria has a panoply of laws including the Cybercrime Act to deal with corporate blackmailers. However, the laws are made weak because, in some cases, the legal processes are convoluted and drag leisurely, making the suspects exploit loopholes within the system to dodge conviction. The blackmailers are like the cunning fox. They know that reputational damage is a high risk for their victim; hence, they often drag the case in a court of law to keep it perpetually on the front burner of public discourse in the media.

But truth be told, these blackmailers are the real enemies of Nigeria and President Tinubu. For while Tinubu is making genuine efforts to woo investors to Nigeria, blackmailers are busy rubbishing existing investors and especially indigenous investors. If we don’t treat our indigenous investors well, how do we expect a foreigner to invest in our economy? This is the paradox and the real reason Tinubu should come hard on corporate blackmailers.

A few instances of corporate blackmail and embarrassment. Nigeria’s highly successful business honcho, Mike Adenuga, had his office brusquely raided in 2006 by operatives of the Economic and Financial Crimes Commission (EFCC). The raid and ‘arrest’ of Adenuga were widely exposed in the media. At the end, it turned out that Adenuga had nothing sleazy in his closet that the accusers could use to nail him in the court of law. But he was sufficiently terrified and blackmailed such that he had to go on temporary exile from Nigeria to Ghana to the UK.

Another Nigerian business success story, Aliko Dangote, has been in and out of blackmail, sometimes from competitors, career blackmailers who want a chunk of his money, or even public institutions who, rather than help his business empire to thrive and keep thriving, prefer to bring him down. The most recent of such serial blackmail is the running campaign to discredit his $20 billion refinery. First, they claimed it was non-existent, and that failed. They switched to, it can never take off, which also failed. They tried the fib that the refinery was producing low-quality products; this also failed. Then, there was that disingenuous yarn that he had no approval, no licence for the project, yet the same Federal Government acquired 7.5% of an unlicensed company shares with public fund? This, again, failed to fly. There were many more, but they all crashed, as does every lie.

Then, there was the failed but long-drawn corporate blackmail against Leo Stan Ekeh, the listless and gifted founder of the Zinox Group, a global conglomerate spanning ICT, e-commerce, real estate, pharmaceuticals, entertainment, and more. His case is such that pools tears in the eyes. A case of a fry threatening to swallow a barracuda. Several studies have identified envy, money (ransom), extreme competitiveness, desire to tarnish a reputation, a knack to hurt an enterprise and inflict emotional pain on the business owners as some of the drivers of corporate blackmail. In some cases, it may just be one of the factors named above. But in the case of Ekeh, it’s a combination of envy, extortion, and reputational damage.

The case of Ekeh is one that tasks your state of sanity. It got me thinking about how much premium Nigerians, nay Africans, place on their brightest and best, especially those who by sheer dint of hard work, tenacity, and courage to dare the odds, burrowed their way from the lowest nadir of their enterprise to the zenith of it.

Nigerian entrepreneurs like Ekeh and many others across the country built their businesses from scratch. They deserve praise for their industry and deserve to be protected from blackmail hawks. The various but failed attempts to link Ekeh and any of the companies associated with his name to unhealthy corporate governance smacks of desperation and a primitive show of disrespect for a man whose collateral is integrity. Any African who plays big in the Africa ICT marketplace knows that without integrity, you cannot have as much as a handshake with over 31 global brands like Microsoft, Apple, HP, Samsung, IBM, Cisco, Starlink, among others. Zinox Group does.

Every Nigerian government at national and sub-national level claims they are wooing foreign investors. But they forget that how Nigeria treats her indigenous investors will influence how foreign investors perceive the Nigerian market. You cannot expose your home-grown investors to the vagaries of blackmail and treachery and expect foreign investors to trust you. This is the task before Tinubu. He must cleanse the corporate ecosystem of both systemic and individual blackmailers.

Gaya, a Public Policy Analyst, writes from Kano


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Nigerian Airports to Get Mobile Courts to Try Unruly Passengers

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Nigeria Civil Aviation Authority (NCAA) has announced plans to establish mobile courts at airports across the country to address the issue of unruly passengers.

 

This initiative aims to curb incidents of passengers attacking airline and airport staff or disrupting airport services due to flight delays and cancellations.

The decision was made following a stakeholders’ meeting in Lagos, where representatives from the Federal Airports Authority of Nigeria (FAAN), the Nigerian Airspace Management Agency (NAMA), the Nigeria Meteorological Agency (NIMET), and the Airline Operators of Nigeria (AON) discussed the rising cases of passenger misconduct.

The meeting also addressed extending operational hours at sunset airports to 10:00 p.m. to mitigate flight disruptions.

NCAA Director of Public Affairs and Consumer Protection, Michael Achimugu, emphasized the need for sensitization campaigns against unruly passenger behavior and the deployment of Aviation Security (AVSEC) officials to de-escalate aggression professionally.

The mobile courts will ensure that offenders are prosecuted and held accountable for their actions, reinforcing the commitment to maintaining decorum within Nigeria’s aviation industry


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