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General News

DHL Expands Retail Footprint in Africa by 1000%

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Charles Brewer, managing director of DHL Express Sub-Saharan Africa
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Staying true to its reputation for speed, passion, teamwork and a can-do attitude, DHL Express has grown its retail footprint in sub-Saharan Africa by an astonishing 1,000% in less than three years.

In what could become a business school case study, the company’s number of service points increased from 300 to over 3,300, not by building its own bricks and mortar branches but by partnering with local business owners who act as DHL resellers.

Thousands of vendors – such as an electronics store in West Africa, a travel agent in East Africa and a small grocery shop in Southern Africa – now allow their customers to send DHL shipments alongside their normal offerings.

These small businesses benefit from commission on all DHL sales, an increase in foot traffic as well as being associated with a global brand.

“It’s really a win-win approach. We having given these small shop owners a unique business opportunity to grow their revenues and gain credibility by aligning themselves with an international brand. If they do well, we do well,” explained Sumesh Rahavendra, head of marketing for DHL Express Sub Saharan Africa.

The company is willing to partner with any entrepreneurial business that sees value in becoming a DHL reseller.

All partners are provided with a complete branding kit and go through an extensive training programme to ensure compliance with DHL’s requirements and procedures.

DHL has also forged similar partnerships with larger companies such as mobile network operators, retail business centres, supermarkets and fuel retailers.

Not only is partnering with existing vendors more cost effective than building its own branches, it also brings DHL closer to its customers.

An entrepreneur in Ghana can send a sample to a client in the US from the same place he picks up his daily newspaper, whereas a mother in Mauritius is now able to ship a birthday gift to her son in France while her car is being filled up at the fuel station.

DHL also simplified its pricing and packaging options to fit in with the needs of its customers as opposed to the other way around.

To make people aware of its retail offering, the streets of Africa are often painted yellow and red through tactical advertising campaigns involving dancing, singing and special DHL giveaways.

“Through the passion and energy of our 4,000 employees across Sub Saharan Africa, we have changed the perception that DHL only caters for multinationals and big business. Our retail customers no longer have to sit in traffic to send a document or parcel, but can literally find a DHL service point right around the corner,” said Rahavendra.

“Perhaps most gratifying is the fact that we are empowering business owners and aspiring entrepreneurs across Africa with an additional opportunity to earn money and live better.”

He told  the story of a DHL reseller in Kenya whose mobile phone accessories shop is located right opposite a DHL corporate-owned store.

When asked why customers would ship with her rather than go to the fully-branded DHL outlet, she said the average person relates much better with her shop, perceiving it to be affordable and less formal than the one across the road.

“In a continent like Africa where the informal economy rules, a company’s retail strategy cannot revolve around high-end shopping malls,” added Rahavendra.

“You have to operate on a level where customers can understand, feel and relate to your product. You really need to ensure that your brand connects to the average person on the street,” concluded Rahavend


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

General News

Prateek Suri CEO Maser Meets Zambia’s Education Minister to Propel Student Housing and Education Projects

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Prateek Suri, CEO of MASER and recognized as the richest Indian entrepreneur in Africa, was welcomed this week by Zambia’s Education Minister, Hon. Douglas Munsaka Syakalima, for a high-level meeting in Lusaka that focused on student housing and broader education infrastructure initiatives.

The meeting, held at the Ministry of Education’s offices, opened with warm greetings and a presentation by Mr Suri detailing Maser’s plans to support Zambia’s rapidly scaling education sector. Suri, who led Maser to become Africa’s seventh unicorn, emphasized the company’s commitment to infrastructure that benefits students, educators, and communities across the continent.

Minister Syakalima underscored the urgency of addressing Zambia’s student accommodation gap, citing the country’s expanding net enrollment and the need for safe, affordable housing for tertiary students. Under his leadership, the Government has embarked on a bold infrastructure agenda: over 82 secondary schools already completed, 46 set to be finished in 2025, and 120 new institutions under construction, alongside 169 ECE hubs and 145 satellite centers to reach underserved areas.

During the meeting, Suri shared Maser’s vision for modern student housing built through public–private partnership models. He outlined a multi‑phase plan utilizing sustainable building design, digital infrastructure, and vocational training facilities integrated into these campuses. “Zambia’s youth deserve world-class learning environments,” Suri remarked. “Maser is prepared to leverage its experience to co-create impactful educational infrastructure.”

Minister Syakalima responded positively, stating, “We welcome the opportunity to collaborate with Maser. The CEO’s entrepreneurial success and the company’s commitment to Africa’s education development are exactly the kind of partnership we need to scale our infrastructure goals.”

Beyond housing, the dialogue extended to opportunities in blended learning, vocational skills, rural outreach, and digital inclusion. With Zambia implementing its forward‑looking 2023 Education Curriculum this year—including early childhood, primary, and Form 1 levels—the minister highlighted the need for supporting infrastructure at all levels to enable effective rollout.

Under Minister Syakalima’s tenure, the education sector has seen notable progress: 4,200 new teachers hired recently, bringing the total teacher workforce to over 40,000 in three years; strengthened focus on foundational learning via teacher training programmes like the “Catch Up Programme”; and ambitious expansion of school infrastructure across Zambia’s provinces.

Maser, co‑founded by Prateek Suri, transformed from an African startup in consumer electeonics and large infrastructure projects into a multi‑sector unicorn operating in real estate, renewable energy, mining and education technology. Its rapid rise and African focus have made Suri a leading figure in bolstering India–Africa economic relations.

As the richest Indian in Africa, Prateek Suri’s influence spans beyond business success—it represents growing bilateral investment aimed at credible, sustainable societal impact. His partnership with Zambia’s Ministry of Education signals a new era of cross-border collaboration in education infrastructure.

With both parties committing to inclusive planning and scalable implementation, the Maser‑Zambia dialogue could mark the beginning of transformative initiatives: from affordable student housing to cutting‑edge learning facilities, vocational training hubs, and digital classrooms.

In closing remarks on the significance of this dialogue, Suri stated, “Education infrastructure is the foundation for future growth. Our partnership with Minister Syakalima and the Government of Zambia is a testament to collective investment in youth, equity, and sustainable development.” Minister Syakalima echoed this optimism, saying that with strategic public–private investment, Zambia’s education sector is poised for a significant elevation.

This meeting lays the groundwork for collaboration that bridges government strategy and corporate innovation—ultimately aiming to empower Zambia’s students and accelerate national development.


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FirstBank Celebrates ₦1 Trillion Milestone in Instant Loans via AI-Powered Platforms

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FirstBank, a leading financial institution and provider of financial inclusion services in West Africa, announces the achievement of ₦1 trillion in cumulative instant digital loan disbursements.

This accomplishment further consolidates the Bank’s reputation for innovation, leadership in financial inclusion, and commitment to customer empowerment within.

Since its inaugural digital loan in August 2019, FirstBank has developed an unconventional and robust digital lending ecosystem designed with Artificial Intelligence and Machine Learning, to improve access to finance, especially to the high-risk customer segment.

The Bank created a multi- channel loan disbursement service that requires no collaterals, zero documentation and is void of human interactions. Through its FirstAdvance, FirstCredit and AgentCredit products, 1.5 million unique borrowers enjoyed instant and secure access to credit.

This is irrespective of whether they are salary earners, non-salary earners, or micro business owners. They also have the convenient options of accessing these loans through platforms such as *894# (FirstBank’s USSD service), FirstMobile, LitApp and the FirstMonie Agent App.

Regarding this milestone, Chuma Ezirim, Group Executive, e-Business & Retail Products at FirstBank, stated: “This success underscores our ongoing commitment to innovation and a customer-focused approach, which are central to FirstBank’s core values. Beyond achieving substantial figures, we remain dedicated to fostering opportunities for financial independence across Nigeria in particular, and in Africa at large.’’

He added, “We value the trust our customers place in us to support their financial aspirations. Our efforts to advance digital lending will persist, especially to the excluded and underserved customer segments, while effectively managing risks in the process.”

FirstBank currently disburses about N1 Billion daily in digital loans, demonstrating its commitment to fostering an inclusive, technology-driven future for Nigerians. By consistently investing in advanced technologies and developing customised financial solutions, the Bank seeks to improve the financial well-being of individuals and businesses across the nation.


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Mayor of London Commits to Deepening UK-Nigeria Ties in Tech, Creatives and Trade

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The Mayor of London, Sadiq Khan, has successfully concluded his visit to Lagos, Nigeria, aimed at strengthening the UK-Nigeria economic relationship and celebrating the deep cultural ties, shared vibrancy, and global influence of two dynamic cities – London and Lagos.

This visit marked the growing importance of Nigeria as a key partner in the UK’s global trade and investment strategy, particularly in sectors such as fintech, innovation, and the creative economy.

Alongside the visit, the Mayor of London led a trade delegation of 27 London-based companies in fintech, enterprise technology, and sustainability, supported by the Mayor’s growth agency, London & Partners. Under the leadership of Howard Dawber OBE, Deputy Mayor for Business and Growth, the agency facilitated a series of high-level engagements in Nigeria.

The delegation connected with Nigerian policymakers, investors, and creatives through curated events aimed at fostering collaboration and unlocking new business opportunities across Africa.

This visit marked the first official trip by a sitting Mayor of London to sub-Saharan Africa, underscoring London’s commitment to building long-term, cross-sector partnerships that support inclusive growth, digital transformation, and cultural exchange.

Mayor Khan’s engagements in Lagos commenced with participation in a panel discussion at the “Bridging Borders: How London and Lagos Can Shape the Future of Global Tech” tech event where he highlighted how London and Lagos can jointly shape the future of global innovation and encouraged Nigerian tech businesses to invest in London.

The Mayor of London also attended the Lagos Canvas Reception, a celebration of Nigeria’s flourishing creative sector which he co-hosted with Mo Abudu at the Ebony Life place.

The reception celebrated the status of Lagos and London as cultural and creative industry powerhouses and looked to encourage even greater ties between the creative industry ecosystems in both cities.

From the arts to fashion, music and film – central to the UK-Nigeria Enhanced Trade and Investment Partnership (ETIP) – which is expanding trade and unlocking new opportunities in the creative economy.

Wrapping up his visit to Lagos, Nigeria, the Mayor of London will continue his historic trade mission with stops in Accra, Johannesburg and Cape Town to bang the drum for the capital as a place for investment, innovation, and cultural exchange – strengthening ties with countries across the African continent for economic growth.

The Mayor of London, Sadiq Khan, said: “I am delighted to be visiting Nigeria and Africa this week – the first visit of its kind by a Mayor of London – to bang the drum for the capital and further develop the strong ties between our countries.

“Africa has the world’s fastest growing populations and is seeing major economic growth across many of its economies. Over the next decade there are huge opportunities to deepen partnerships with London. I will be working tirelessly throughout this visit to drive trade and investment across critical sectors including finance, education, health, tech creative and sustainability.

“Londoners of African heritage have played, and continue to play, a huge role in making London the greatest city in the world, and this trip is an opportunity to celebrate our shared heritage, history and culture with the African continent – as we build a better and fairer city for everyone.”

British Deputy High Commissioner in Lagos, Mr. Jonny Baxter, said: “The Mayor of London’s visit underscores the UK Government’s commitment to strengthening economic and cultural ties with Nigeria. From trade to fintech and fashion, our collaboration is driving innovation and growth.

“Through the UK-Nigeria Enhanced Trade and Investment Partnership, we’re committed to unlocking new opportunities that benefit both our economies, and this visit is a powerful step forward in that journey of inclusive growth.”

UK Minister for Africa, Lord Collins of Highbury, said: “Sir Sadiq’s visit marks an exciting moment for the UK’s relationship with countries across Africa and is a strong demonstration of our commitment to deepening our ties with the continent.

“Strengthening our trade, investment, and cultural ties is not only vital for shared economic growth, but also for fostering long-term partnerships that are rooted in respect and open up opportunities for all.”


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