Telecom
#DRIF19: Delegates Call for Renewed Action to Protect Digital Rights in Africa
Delegates at the Digital Rights and Inclusion Forum have expressed concern at the spate of violation of human rights online on the African continent, calling for renewed action to protect the digital space from rights violations.
The delegates were speaking at the 3-day Forum which held in Lagos, Nigeria, from April 23-25 and welcomed delegates and speakers from across Africa and beyond.
The Forum provides a platform for conversations on efforts to ensure human rights online are not violated and that more people in Africa are connected to the internet.
Anriette Esterhuysen, the former executive director of the Association for Progressive Communications, in her submission, argued that the internet has to be protected and remain open as “it is the usually the only means of expression for some minority groups to access information on issues that are not openly discussed.”
Grace Githaiga, the co-convener of KICKTANET said, despite the challenges facing the digital rights space on the continent including internet shutdown, harassment of internet users and online journalists, and lack of data protection laws in many countries, “advocates should celebrate the positive- good laws, initiatives, and partners that allow us to meet and remaining optimistic of a better future.”
This came on the backdrop of conversation on internet censorship that has rocked the continent over the last few years.
Africa now leads with the highest number of countries shutting down the internet or restricting service.
In Chad, for example, social media has been shut down by the government for over a year now.
In 2019 alone, Chad, Sudan, Zimbabwe and DR Congo have either shut down the internet or restricted access to services.
Speaking on the challenges facing efforts to improve internet penetration, Funke Opeke, the chief executive of MainOne Cable, emphasised the need for government to partner the private sector instead of constituting itself as a stumbling block to expand internet access.
She said governments in other climes “create the right incentives and structures to facilitate access to the internet, especially in the rural areas.
Dr Ernest Ndukwe, a former chief executive of the Nigerian Communication Commission, also urged civil society and active citizens “to focus more attention on what government can do to ensure people have access.”
The Forum also explored the state of data protection and privacy laws on the continent.
Ephraim Kenyanito of Article 19 and Morisola Alaba of Media Rights Agenda, while speaking on the new 5G technology, said there was an urgent need to have data privacy legislation as the technology made its way to the continent, saying the technical capabilities of 5G could allow for greater surveillance capacities for repressive governments.
The tone for the Forum was set by the Opening Panel which was moderated by ‘Gbenga Sesan, the Executive Director of Paradigm Initiative and featured Hawa Ba, the Head of Senegal Office of Open Society Initiative for West Africa, Segun Mausi, Head of Africa division at Human Rights Watch, and a Emmanuella Darkwah who was representing Ghana’s National Security Advisor.
The Panel explored the centrality of human rights to modern society and the need to dedicate resources and attention to the protection of human rights.
Hawa Ba highlighted the crucial role the internet has played in public education and mobilisation in Senegal and said it was important to ensure the internet remained an open and safe platform.
Mausi Segun said all internet users have a duty to fight for the protection of digital rights and to make sure their government enables internet access for more citizens.
While according to Ghana’s Emmanuella Darkwah, Ghana was working on a law to make internet shutdown impossible in the country, delegates from Togo, Chad and Cameroon bemoaned the ease with which their governments shut down the internet and specific internet services.
In Chad, a delegate reported, social media platforms have been unavailable for over a year now, making life unnecessarily harder for the people of the country.
In his closing remarks, ‘Gbenga Sesan urged delegates to go back to their countries with a renewed energy to contribute to efforts to keep the internet safe and open to all users, saying “digital rights advocates are in the business of not minding our businesses.
“We have no choice but to be involved in efforts that help protect the internet, and to resist action that endangers human rights online.”
#DRIF19 is the seventh edition of the Forum which is convened annually to provide an “important platform where conversations on digital policy in Africa are shaped, and policy directions forged.”
The Forum, organised by Paradigm Initiative and supported by Google, Ford Foundation, and Heinrich Böll Stiftung, welcomed delegates from 38 countries.
MTN Group has moved a step closer to taking full ownership of telecommunications tower operator IHS Towers, after shareholders of the infrastructure company approved the proposed acquisition at an extraordinary general meeting (EGM).
The telecommunications group announced that IHS shareholders voted in favour of the transaction by the required two-thirds majority at the EGM held on 4 August, satisfying one of the key conditions precedent to the deal.
MTN first announced in February that it had entered into an agreement to acquire the remaining shares in IHS, a move that would give the mobile operator full ownership of one of Africa’s largest independent tower companies.
The acquisition forms part of MTN’s Ambition 2030 strategy, which aims to strengthen the group’s digital infrastructure capabilities and diversify revenue streams as demand for connectivity, cloud services and artificial intelligence (AI) continues to grow across the continent.
“The approval by IHS shareholders is an important step toward completion of the transaction,” says Ralph Mupita, MTN Group president and CEO.
“Within our Ambition 2030, the three-platform strategy, towers are a critical value-creation driver that will strengthen MTN’s strategic and financial position for the future, in a world where digital infrastructure and AI are becoming increasingly essential to Africa’s growth and development.”
Tower infrastructure has become increasingly strategic for mobile network operators as demand for high-speed mobile broadband, cloud computing and AI-powered services drives the need for expanded and more efficient network capacity.
The proposed acquisition is expected to strengthen MTN’s position as it continues expanding its digital ecosystem across Africa, where it serves more than 300 million subscribers.
IHS is one of the world’s largest tower companies, with nearly 29 000 towers in Africa serving various mobile network operators in five key MTN markets.
According to the mobile operator, the proposed transaction, which follows discussions noted in February, marks an important step to unlock compelling value for MTN, and strengthen and reintegrate its ownership of critical digital infrastructure across Africa.
For IHS shareholders, MTN notes, it provides an attractive opportunity to crystalise value.
The funding for the proposed transaction of the remaining shares MTN does not already own, for a consideration of $2.2 billion (R35 billion), will be through cash of approximately $1.1 billion on IHS’s balance sheet, along with available liquidity and debt from MTN.
MTN has approximately 24.7% shareholding in IHS, and as part of the transaction, it intends to take the company private through the acquisition of all outstanding shares it does not own, pursuant to a cash merger.
By reintegrating the tower assets, MTN says it will be able to internalise the margin currently paid to IHS, benefit from current and future incremental third-party revenues, improve cost predictability and unlock significant long-term value embedded in its existing investment.
The transaction remains subject to the receipt of the necessary regulatory approvals, which MTN says are still in progress. No timeline has been provided for the completion of the acquisition.
Telecommunications services provider Airtel Nigeria has further extended its national retail footprint with the rollout of 350 out of a planned 500 premium experience centres, which are designed to bring faster, more convenient service closer to millions of Nigerians.
The new retail shops, officially unveiled at a symbolic launch at City Mall, Onikan, Lagos, mark the latest phase in Airtel Nigeria’s grand retail strategy. They significantly expand the company’s extensive network of over 9,000 exclusive shops across every local government area, more than 350 premium experience centres, and over 73,000 retailers in all top towns and cities nationwide.
Built as compact, high-efficiency touchpoints, the newly launched shops are designed to enable subscribers complete all transactions such as Home Broadband, Fiber and Outdoor Units Subscription, Postpaid Plan Subscription, Enterprise Applications Enquiry and Subscription, as well as Prepaid Product services such as SIM registration and Data Plan purchase, other enquiries and comprehensive account support.
Simultaneously, several shops commenced operations at Purple Mall, Lekki; Marina, Lagos Island; Magodo, Lagos; Oke-Ilewo, Abeokuta; Trend Setter Mall, Benin; Abakaliki, Ebonyi State; Kano City Mall, Kano; Carpenters Mall, Gwarinpa, Abuja; and other parts of the country.
The rollout emphasises the company’s continued investment in customer experience and responds directly to feedback from customers seeking quicker access to everyday services without the longer waiting times that may be associated with larger retail centres.
Speaking on the company retail objectives, Joypratip Sengupta, Director, Sales and Distribution, Airtel Nigeria, explained that quality retail experience ultimately drives customer satisfaction. “Our goal is to demonstrate our dedication to exceptional quality of service, and these new shops, by their design, location, and equipment fit right within our goal to deliver superior service to every one of our customers,” he said.
He added that the expansion reflects Airtel Nigeria’s belief that excellent customer experience goes beyond technology to ensuring customers can receive support whenever and wherever they need it.
“Our business at Airtel is to ensure that we bring our services closer to our customers, and everything we do is centred on putting the customer first. These experience centres are open to help customers carry out their transactions faster and with greater ease. Whether you want to replace a SIM, purchase one of our routers, recharge airtime or data, or resolve any service issue, you can now do so more conveniently and closer to where you are,” he said.
He explained that the initiative represents a significant update to Airtel’s retail strategy, placing greater emphasis on accessibility, speed, and convenience.
“These express shops are designed to reduce traffic at our larger shops while giving customers faster access to the services they need. More importantly, they reinforce our vision of building the most accessible customer service network in Nigeria. As the telecom operator with the country’s largest retail footprint, we will continue expanding into more neighbourhoods, making it easier for customers to connect with Airtel wherever they are,” Sengupta noted.
In her remarks at the launch, Lynda Amechi, Head, Shops and Retail Postpaid Business, revealed that the new retail model was born from listening to customers and reimagining how Airtel delivers its services.
She said, “At Airtel, some of our best ideas come directly from our customers. One of the recurring concerns we received was the time customers sometimes spent waiting at our larger experience centres, even when they only needed simple transactions completed. We listened carefully and realised that many of these requests could be resolved within minutes if we brought our services closer to the communities where customers live and work.”
These new shops are also integrated into Airtel Nigeria’s broader customer experience agenda, which have seen the company continue to invest in digital self-service platforms, AI-powered customer support, nationwide customer forums, and significant network expansion across the country.
With this phase of shop launches, Airtel Nigeria has expanded customer access across the country while integrating digital innovation into physical touchpoints.
Dimension Data has said that the proceeds from its Series 1 corporate bond, will support the expansion of the company’s fibre infrastructure to meet Nigeria’s growing demand for digital connectivity.
This followed the successful subscription of the corporate bond.
Recall that Dimension Data Limited said that it has completed the signing ceremony for the issuance of N4.05 billion (approximately US$2.9 million).
This sum marks the first tranche of a N20 billion (US$14.7 million) bond programme announced earlier this year.
The bond programme was raised under Dimension Data SPV Funding Plc, following approval from the Securities and Exchange Commission (SEC) of Nigeria.
The company says the proceeds will support the expansion of the company’s fibre infrastructure to meet Nigeria’s growing demand for digital connectivity.
Speaking at the ceremony, Olugbenga Olabiyi, managing director of Dimension Data Limited, said the investment reflects the company’s long-term commitment to strengthening Nigeria’s digital economy.
The planned investments will fund the continued expansion of Dimension Data’s fibre network, supporting increasing demand from financial institutions, fintechs, enterprise customers and other technology-driven sectors.
Founded in 1983 and headquartered in Johannesburg, the company has grown its footprint across the Middle East and Africa.
Today Dimension Data is a member of the NTT Ltd Group, one of the world’s leading technology companies.
As cloud adoption, digital financial services and data-intensive applications continue to grow, the company believes resilient fibre infrastructure will remain a critical enabler of Nigeria’s digital economy.
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