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General News

Genesys Cloud now available on Amazon Web Services (AWS) Marketplace

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Genesys a global leader in cloud customer experience and contact center solutions announced that Genesys Cloud is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors.

 

The catalog makes it easy for organisations to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Now, enterprises have another option to procure Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform.

 

With the availability of Genesys Cloud in AWS Marketplace, customers can benefit from simplified sourcing and contracting as well as consolidated billing, ultimately resulting in cost savings.

The new listing also gives organisations the ability to apply their use of Genesys Cloud to their AWS Enterprise Discount Program (EDP) spend commitment.

 

Dave McCann, vice president, Migration, AWS Marketplace and Control Services, Amazon Web Services, Inc, said “As our customers migrate more and more applications to the cloud, they are looking for additional choice, flexibility, and ease of contracting and provisioning.

 

“We’re delighted to welcome Genesys Cloud, a SaaS application, to AWS Marketplace and provide our customers with an additional solution from an industry leader that can help them modernise their application portfolio and transform customer experience.”

 

Making Genesys Cloud available in AWS Marketplace is the latest development in the longstanding relationship between Genesys and AWS. Hosted on AWS, Genesys Cloud is designed to allow organisations to deliver Experience as a Service™ so they can build more connected, meaningful customer relationships across any channel, including voice, text, web chat and social.

 

With its continuous innovation and rapid release of new features, Genesys Cloud is designed for ease of use, radical simplification and speed. With an API-first, microservices architecture, Genesys Cloud offers businesses an extensive feature set that can be easily customised and extended.

 

Olivier Jouve, executive vice president and general manager of Genesys Cloud, “Businesses face increasing pressure to provide highly personalised experiences to consumers.

 

“AWS Marketplace gives the largest organisations a streamlined procurement path so they can leverage the power of Genesys Cloud to win customers for life through empathetic, tailor-made experiences.”

 

Genesys Cloud is immediately available in AWS Marketplace for businesses with 500 or more users.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

General News

FG Enters Tech Partnership with Ericsson

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Vice President Kashim Shettima
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Nigeria has reaffirmed its dedication to deepening its collaboration with Ericsson, Swedish technology firm with Vice President Kashim Shettima promising swift implementation of the Memorandum of Understanding (MoU) signed earlier in 2024.

FG Enters Tech Partnership with Ericsson

The vice president made this statement  during a courtesy visit from a delegation representing Ericsson, led by Mr Patrick Johansson, its senior vice president and head of Market Area for Europe, the Middle East, and Africa.

The meeting took place at the Presidential Villa in Abuja, the nation’s capital.

During the engagement, Vice President Shettima described Ericsson as a key player in Nigeria’s technological journey, acknowledging the company’s early role in establishing a foundation upon which other major tech firms have since built.

He praised Ericsson for remaining a reliable ally in Nigeria’s developmental narrative, particularly commending its current initiatives such as the creation of innovation hubs and support for small and medium-sized enterprises.

According to him, these actions serve to strengthen an already enduring partnership.

Encouraging Ericsson and other foreign investors to take advantage of the country’s vast potential, Shettima highlighted the vitality and promise of Nigeria’s youthful population.

“We cherish our relationship with Sweden and your company, and I must urge you to harness our manifest destiny. We are a large nation with a tech-savvy population. We are making efforts across different fields. A good number of the unicorns that we have in Africa are Nigerian-based. The future is Nigeria,” the vice president stated.

Mr Patrick Johansson echoed this sentiment, stressing the importance of reinforcing ties between Nigeria and Ericsson by championing local innovation and entrepreneurship.

He noted these as key priorities for the company’s engagement in the region.


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General News

NIPOST Threatens Courier, Logistics Service Providers

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Nigerian Postal Services (NIPOST) has urged courier or logistics service providers to register with the service or face the wrath of the law.

NIPOST Threatens Courier, Logistics Service Providers

Dr Chris Ashiedu, state postal manager, Enugu State, made the call while speaking on Tuesday at the ongoing 36th Enugu International Trade Fair.

The 10-day Fair, which kicked off on April 4, is themed: “Developing Nigeria Industrial Sector/SMEs for Economic Advancement and Global Recognition”.

Ashiedu said that any company or venture who failed to register as well as their workers would also be liable to legal sanction of fines, imprisonment or both.

He said that NIPOST had so far registered 29 courier/logistic service providing companies or ventures in Enugu State, while hunting for others operating under hiding.

According to him, we are succeeding in pushing to get them notwithstanding that they are dodging NIPOST officials but we are determined to get every courier/logistic service provider in Enugu State under our regulatory control and guidance.

Ashiedu said that the Agency was already developing a technological App to track those operating in the secret and get their locations.

He said: “NIPOST is a Federal Government agency constitutionally charged with the regulation and licensing of all courier and logistics services in Nigeria.

“We clamped down on all unregistered courier and logistics service companies or providers last month in Enugu, and we will keep on chasing them until they do what the law demands.

“We will also compel them to do their annual re-registration.

“It is made easier for them since NIPOST has categorised courier/logistics services into international, national, regional and state and bulk of the couriers/logistics fall into state category to pay very less for registration and annual re-registration.”

The manager explained that any movement of item, be it food or even fruit on a motorised equipment (vehicle or motorcycle) from one location to another in terms of delivering is doing courier service.


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Sofia Zab, PalmPay CMO Highlights Strategies for Driving Digital Payment Adoption in Africa

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At the recent Tech Unite Africa 2025 conference in Lagos, PalmPay’s Chief Marketing Officer, Sofia Zab, shared valuable insights on accelerating the shift from cash to digital payments in Africa, as the company introduced its latest innovation: the PalmPay Debit Card.

During a panel discussion, Zab addressed the critical barriers hindering digital payment adoption encountered by PalmPay when the company launched in Nigeria: reliability and cost. She noted that in 2019, many Nigerian consumers and merchants avoided digital payments due to frequent transaction failures and high fees.

To overcome these challenges, PalmPay developed a robust infrastructure ensuring a 99.95% transaction success rate and pioneered a user-friendly model with zero rated bank transfers, fee-free bill payments and cashback rewards.

“Once users experience the benefits, they don’t want to return to cash,” Zab stated. “The key to shifting consumer behaviour is making digital payments more convenient, more rewarding, and less stressful than using cash.” As consumers adopted cashless payments, they began seeking out merchants that would accept payment with transfer, driving digitisation in retail payments organically.

Zab also highlighted PalmPay’s inclusive approach to building a cashless ecosystem, especially in areas with unreliable internet access. Beyond its smartphone app, Nigerians can transact through PalmPay’s nationwide network of mobile money agents, who are equipped with multiple devices and SIM cards from various providers and can transact on behalf of users if a particular network is experiencing an outage.

In 2024, PalmPay went a step further by introducing a USSD code (*861#) for users without data access, and with the new PalmPay Debit Card, its customers now have another access point and can withdraw cash from ATMs or point-of-sale terminals when digital transactions are not feasible. “For us, the key is about meeting people where they are, rather than waiting for the perfect infrastructure to arrive”, Zab emphasized.

In alignment with its mission to drive financial access, PalmPay unveiled the PalmPay Debit Card at the conference. Developed in partnership with Verve, Africa’s largest domestic card scheme, the card offers zero maintenance fees, easy in-app application with nationwide delivery, and integration into PalmPay’s full suite of financial services – including cashback, merchant rewards, and high-yield savings. This initiative marks a significant milestone in PalmPay’s evolution into a comprehensive digital banking platform.

With over 35 million users on its smartphone app and a MSME network of 1.1 million agents and merchants across Nigeria, PalmPay continues to build one of the continent’s most dynamic fintech ecosystems, dedicated to redefining digital banking to be more personalised, comprehensive, and accessible to everyone.


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