E-Business
NITDA Launches iServe to Improve Service Delivery
National Information Technology Development Agency (NITDA) on Thursday launched the 4th Edition of its Service Charter and the iServe Emblem, which is in line with the objectives of the National Digital Economy Policy and Strategy (NDEPS) and NITDA’s Strategic Roadmap and Action Plan (SRAP) 2021-2024.
Kashifu Inuwa, director general of NITDA, while launching the Charter and the Emblem, stressed that there is a need to efficiently align with the objectives of NDEPS and SRAP to make the Agency a high-velocity organisation with excellent service delivery culture to the public.
While recalling NITDA’s holistic transformation in the last three years, Inuwa stated that a lot have been achieved in line with the vision, mission and core values of the Agency.
He said that, the NITDA Service Charter and iServe Emblem are to resolve the contemporary issues and change the way things are being done for the advancement of the nation’s digital economy.
“If we want to satisfy our customers, we need to innovate and find new ways to deliver our services. If we continue to do things the same way, we will never be able to meet their expectations.”
“We strive to meet the highest standards of customer service, which means meeting our customers’ expectations and earning their loyalty, and we are always looking for ways to improve to meet the standard of the US and UK.”
“We always use the well-known and globally standard frameworks, We adopt and adapt them, tailor them to our situation, not just copy something from somewhere and say we use it here, as a way of professionalism,” he added.
While making her remark, Mrs. Nnenna Akajemeli, National Coordinator of SERVICOM, acknowledged the various milestones and relentless efforts of the Agency towards the success of SERVICOM. She urged the Agency to do more in delivering services to the citizens.
She stated that SERVICOM, an initiative of the Federal Government conceived to promote effective and efficient service delivery in MDAs, is to ensure customer satisfaction and manage the performance-expectation gap between Government and citizens.
Additionally, she said, SERVICOM is the Customer Arm of the Government that seeks to provide solutions to service delivery gaps in the public sector, focusing on the quality of contact between service providers and Service customers.
Akajemeli encourages the Agency, through its SERVICOM Committee to foster collaboration among both internal (Internal Departments and Units) and national (States & Zonal Offices) SERVICOM Committees towards ensuring more citizen-focused service delivery across the country.
“SERVICOM Office believes that if the service standards stated in the Charter are implemented, monitored and performance is reported, the Agency would be repositioned to function optimally thereby ensuring that all customers are served right, which requires the commitment of all of us from the front desk to top Management staff, to ensure that quality service is provided for the benefit of all citizens at all times.
Mrs. Tariundu Ndoni, Head SERVICOM Unit at NITDA, appreciated the Director General and management of the Agency for the opportunity to contribute towards services delivery to the public.
She said iServe is an innovative effort to institutionalise excellent service delivery culture within Agency and demonstrates how NITDA, as an organisation, can transform itself to better serve customers and meet stakeholder expectations for digital technology.
Ndoni further stated that the iServe slogan “We exist to serve” is aimed at ensuring that the Agency continue to put people first, and adhere to the overarching framework.
While elaborating the iServe Slogan, Ndoni said “We means – we are part of the Public Service working collaboratively with interested partners; and Exist – the Agency was established and continues to exist as the regulator for the IT sector needs of government, while To Serve – our customers, all citizens with an excellent service.
Nigeria Data Protection Commission (NDPC) has launched an investigation into allegations that the confidentiality and integrity of candidates’ personal data may have been compromised by hackers.
The Commission initiated the inquiry following concerns over possible data breaches during examinations.
Preliminary findings indicate that several examination centres may not have implemented adequate technical and organizational measures to safeguard candidates’ personal information, as required under data protection regulations.
Although the incident reportedly affected 379, 997 candidates, the NDPC’s investigation is poised to cover a systemic audit of data processing and third parties.
It will be recalled that JAMB recently admitted that a technical error on its platform affected a total of 379,997 candidates in 157 examination centres across Lagos and the South-East.
Further investigation led to the arrest of at least 20 suspects who are currently in the custody of the Department of State Services and the Nigerian Police Force.
Cyber security firm, Kaspersky, has once again warned that sophisticated cybercriminals increasingly target Africa as ransomware and advanced persistent threats (APTs) escalate across the region.
Speaking at the company’s annual Cyber Security Weekend for the Middle East, Turkiye and Africa (META) region, the cybersecurity firm’s Global Research and Analysis Team highlighted growing digital threats affecting African nations.
Kenya, Nigeria, and South Africa emerged as hotspots, with Kenya recording one of the highest web threat incident rates at 20.1% in first quarter 2025.
“While ransomware is less prevalent in Africa due to lower levels of digitisation and economic constraints, countries like South Africa and Nigeria are seeing a sharp rise in attacks,” said Sergey Lozhkin, head of META and APAC regions at Kaspersky.
Kaspersky noted a 0.01 percentage point increase in African ransomware cases year-on-year, reaching 0.41%, still below global and Middle Eastern averages, but a troubling sign for the continent’s emerging digital infrastructure.
Experts warned that attackers are refining their tactics, shifting focus to unconventional entry points like IoT devices, smart appliances, and misconfigured hardware.
“As these economies expand digitally, sectors such as manufacturing, finance and government are becoming key targets,” said Lozhkin
The cyber-crime landscape is evolving quickly, fuelled by AI tools and dark web access to large language models, which enable less skilled actors to launch convincing phishing and malware campaigns.
Groups like FunkSec, which uses AI-generated code and a low-cost ransom model, are redefining ransomware operations.
“African organisations face the dual challenge of expanding digital footprints and limited cybersecurity awareness. This makes layered defense strategies, including network segmentation, real-time monitoring and regular staff training, essential,” stated Lozhkin
Kaspersky continues to monitor 25 active APT groups in the META region, including SideWinder and MuddyWater, some of which are known to target African institutions.
To bolster defenses, the firm recommends using tools such as its free Anti-Ransomware Tool for Business and the Kaspersky Next suite for threat visibility and response.
Nigeria recently launched a new joint case team to step up its response to cybercrimes that affect people and businesses at home and abroad.
The ‘Joint Case Team on Cybercrime’ brings together Nigeria’s key justice and security agencies to work as one, making it easier to detect, investigate, and prosecute digital offences.
It is supported by the UK National Crime Agency, the UK Foreign, Commonwealth and Development Office, and the Commonwealth Secretariat, as part of a wider effort to promote international cooperation on cybercrime.
Speaking at the launch in Abuja, Prince Lateef Fagbemi SAN, minister of justice and attorney general of the federation described the initiative as “a bold and transformative stride in Nigeria’s justice system.”
He said that although Nigeria has a national legal framework to address cyber offences, laws alone are not enough.
Nigeria is among the countries most affected by cybercrime around the world, with increasing financial losses.
NDPC Probes Suspected Data Breach in Examination Centres
Airtel’s AI Spam Alert Flags 9.6m Spam Attempts
Vitel Wireless Completes Interconnectivity with all Major Telcos in Nigeria
Nigeria Approves $500m for AfDB’s Trust Fund Replenishment over Next 15 Years
Nigeria Among Hotspots as Kaspersky Warns of Rising Ransomware Threat in Africa
Telecom2 days agoTelecom Subscribers Decline By 43m in One Year
E-Business2 days agoNigeria Launches Cybercrime Team with Commonwealth, UK Support
Telecom2 days agoNCC Orders Telcos to Compensate Subscribers for Outages More than 24 Hours
E-Financial2 days agoSERAP Drags CBN to Court over Alleged Failure to Disclose LG Allocations
General News2 days agoHEDA Sues FG, Oil Giants over Alleged Unlawful Oil Licence Transfer
Telecom2 days agoIHS Nigeria, NSCDC Partner to Protect Telecoms Infrastructure
Telecom1 day agoEngr. Ikechukwu Nnamani Receives Two Prestigious @ABoICT Awards
E-Financial1 day agoEFCC Recovers over N20Bn Stolen by Hackers from 6 Banks in Nigeria