Poor Telecom QoS Worry Seaports Administrators

Ports administrators in the country have decried the worsening quality of services provisioning by telecom services providers and urged for improvement to stem financial losses.

Mr. Joshua Asanga, port’s manager, Lagos ports Complex told Nigeria CommunicationsWeek that ports administrators, particularly NPA and the private operators (concessionaires) have resorted to manual operations to avert total close down of the system.

“As telecoms services are deteriorating, we are forced to go back to manual operations. And that can cause delay. We have to take time to change from one operating environment to another,” Asanga said.

On ports automation, the Manager, pointed out although the Federal Government had thrown its weight behind computerization of the ports system; a lot still needed to be done.

“If it is in the ports administration, we can do better; there are rooms for improvement. But for the terminal operators, most of their operations are computerized. There are track-on computers, location boxes, deliveries are computerized,” he added.

Nigeria CommunicationsWeek recalled that in 2011 NPA and the United states Trade Development Agency (USTDA) embarked on a one-stop-shop computerization system to enhance the service delivery in the seaports.