30 results
- Telecom1 Sept 2026
EU subjects ChatGPT to tougher digital rules, first AI chatbot to face DSA scrutiny
European Union has designated ChatGPT as a “very large” online service under its Digital Services Act (DSA), making it the first AI chatbot to be subjected to the bloc’s enhanced regulatory requirements.
- 1 May 2024
US Newspapers Sue OpenAI, Microsoft Over AI Chatbots
Eight US newspapers sued OpenAI and Microsoft in a New York federal court Tuesday for violating their copyright to train the technology behind the ChatGPT and Copilot chatbots. The newspapers, which…
- 28 Oct 2025
Moniepoint Unveils Nigeria's First Informal Economy AI Chatbot, As FG Lauds Fintech Giant for Powering Business Growth Across the Country
Moniepoint Inc, Africa's leading business payments and personal banking servicing platform, has launched "M", Nigeria’s first artificial intelligence-powered chatbot dedicated to demystifying the…
- 25 Sept 2025
How AI-Powered Chatbots can Boost West Africa’s Fragmented Public Service Delivery
By Olatayo Ladipo-Ajai, Regional Manager West Africa at Infobip Nigeria The public sector in West Africa, much like in other parts of the world, is grappling with deep-rooted challenges. From rigid…
- 22 Feb 2024
Breaking……MTN Nigeria Unveils Africa’s First AI Powered Chatbot
MTN Nigeria, in alignment with our core belief that everyone deserves the benefits of a modern, connected life, has successfully integrated OpenAI on the MTN Zigi Chatbot. This heralds a…
- 19 Jul 2024
Salesforce Unveils Einstein Service Agent an Autonomous AI Agent which would Revolutionise Chatbot Experiences
Salesforce on Friday announced Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad…
- 27 Feb 2023
Snapchat to Launches chatbot powered by OpenAI's ChatGPT
Snapchat has launched My AI, a new Chatbot running the latest version of OpenAI’s GPT technology. Snapchat subscribers can now access My AI, an experimental feature, as part of their $3.99-a-month…
- 6 Sept 2021
Modern Customer Engagement: Keeping up with Gen Y and Z
By Andrew Bourne, Regional Manager, Africa, Zoho Corp. The term ‘customer engagement’ is arguably one of the biggest buzzwords in today’s business landscape. It's so widely used that when many people…
- 28 Jan 2025
DeepSeek's Rise Causes Historic $589Bn Loss for Nvidia
US tech giant Nvidia saw its stock plummet nearly 17% on Monday, leading a sell-off across AI-related stocks after the Chinese AI chatbot DeepSeek gained sudden prominence. Nvidia’s market value…
- 26 Aug 2021
Zenith Bank Launches Intelligent Chatbot, ZIVA
Zenith Bank Plc, has introduced an Artificial Intelligence (AI) powered Chatbot on WhatsApp named ZIVA (Zenith Intelligent Virtual Assistant), which enables customers to perform financial…
- 29 Oct 2025
Over One Million ChatGPT Users Show Signs of Suicidal Thoughts - OpenAI
OpenAI, the developer of the popular AI chatbot ChatGPT, has revealed that more than one million users have exhibited signs of suicidal ideation or intent during their interactions with the platform.…
- 23 Feb 2023
New Malware Steals Social Media Credentials Under the Guise of a ChatGPT App
Kaspersky researchers have identified a new and ongoing malware campaign that capitalises on the increasing popularity of the ChatGPT AI chatbot. Cybercriminals are distributing the malware via…
- 9 Jan 2026
xAI Faces Backlash Over Grok's 'Digital Undressing' Images
Elon Musk’s xAI is under intense scrutiny after its AI chatbot, Grok, generated a flood of sexually explicit images through user prompts known as “digital undressing,” including some appearing to…
- 11 Jan 2026
Indonesia Blocks Elon Musk’s Grok Over Deepfake Concerns
Indonesia has become the first country to block access to Elon Musk’s Grok AI chatbot, citing its generation of non-consensual sexual deepfakes including pornographic depictions of women and…
- 30 Jul 2025
Kenya Tops Global Rankings for ChatGPT Use
Kenya has emerged as the global leader in the adoption of ChatGPT, with a higher percentage of its internet users utilizing the AI chatbot than any other country. According to the July 2025 Global…
- 1 Jan 2019
NSE Launches X-Bot to Enhance Market Participation
The Nigerian Stock Exchange, NSE, has launched the X-Bot, an artificial intelligence (AI)-powered Chatbot that responds directly and automatically to enquiries through Facebook Messenger. The X-Bot…
- 13 Oct 2020
Sigma Pensions Unwraps Nafi on WhatsApp
Sigma Pensions has launched an Artificial Intelligence (AI) powered chatbot named ”Nafi” on WhatsApp to provide real-time self-service to customers, a move the company said, is in line with its…
- 8 Jul 2026
Kaspersky Warns of Data Security Risks for Users of AI Travel Planner
Using Artificial intelligence (AI) for travel planning saves time and simplifies trip prep but poses significant data security risks, as almost 86 percent of users report privacy concerns, according…
- 28 Nov 2025
Cornerstone Insurance Receives Accolade for Tech Innovation Solutions
Cornerstone Insurance Plc, one of Nigeria’s foremost insurance companies has continued to get recognised for its technological innovation, which is helping it drive distribution and penetration in…
- 12 Jun 2024
AI in African Marketing: Transforming Customer Engagement and Efficiency
By Reuben Kalu Artificial Intelligence (AI) is revolutionizing industries globally, and marketing is no exception. For organizations in Africa, adopting AI marketing strategies presents a significant…
- 24 Jul 2023
Rise of the Machines – Chatbots Slated to Dominate Customer Service Channels by 2027
By George Muhia, Industry Lead – Africa Digital Natives at Infobip A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the…
- 28 Feb 2024
Infobip Supports the Launch of Podravka’s ‘SuperfoodChef-AI by Coolinarika’ to Champion Healthier Eating
Infobip, global cloud communications platform has joined forces with Podravka Group, one of the leading Croatian multinational companies, and digital agency 01 Content & Technology – C3 Croatia,…
- 24 Sept 2024
Meet Recipients of Meta' Inaugural Llama Impact Grants & Innovation Awards
Meta has announced the recipients of the 2023 Llama Impact Grants and the Llama Impact Innovation Awards. Launched in October 2023, the programme is designed to support innovative use cases of Llama…
- 6 Nov 2023
Unleashing the Power of Hyper-Personalisation can Elevate CX through Tailored Engagement
By Boris Maric, Senior Customer Growth Executive at Infobip Hyper-personalisation has revolutionised customer engagement by tailoring experiences through data analysis and thus enhancing the Customer…
- 2 May 2024
Embracing AI to Help Reshape Business Dynamics and Customer Interaction
By Tamara Rajić, Director of Business Strategy EMEA at Infobip World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and…
- 2 Feb 2019
Leo Wins Milllion Hearts in 12 Months
With ever-increasing customer expectations of quick service and near real-time transactional support, United Bank for Africa (UBA) committed resources to Artificial Intelligence (AI) a year ago,…
- 24 Nov 2025
How to Use AI Tools and Navigate Black Friday Safely
With Black Friday fast approaching, consumers are sure to be turning to artificial intelligence (AI) in increasing numbers. From personalised shopping agents to virtual try-ons, AI promises a…
- 8 Dec 2023
Six Menacing AI Threats List You Need to know
By the end of this year already, the market for artificial intelligence (AI) in South Africa is projected to reach a size of $2.4 billion, showing an annual growth rate of 21% between now and 2030.…
- 18 Jan 2024
Key Cybersecurity Threats in 2024 Predictions Target Children
With most children able to access or own a smartphone or tablet, the age at which they begin their acquaintance with the digital world and technology keeps decreasing. Therefore, it’s crucial for…
- 3 Jun 2025
Report Shows AI Curiosity Among Children more than Doubled in 2025
Kaspersky has released its annual report on children’s digital interests, with the analysis covering the period from May 2024 to April 2025. It reveals a growing fascination with artificial…