16 results
- 9 Aug 2024
How Unstructured Data Can Help Companies Thrive in the AI Era
By Linda Saunders, Director Solutions Engineering Africa Every organisation is racing to unlock the power of AI to improve its sales and service experiences. But great AI requires data. Linda…
- 31 Oct 2025
Building Trust, Accelerating Growth: Securing Africa's Generative AI Future
By Linda Saunders, Country Manager & Senior Director Solution Engineering, Africa, Salesforce Generative AI has become the new frontier of workplace productivity, efficiently rewriting emails,…
- 6 Feb 2025
Salesforce Report: 59% of EMEA Financial Institutions Expect AI to Speed Up Transactions
Salesforce, the global leader in CRM, today released its latest Connected Financial Services report, sharing insights from 9,500 financial services institution (FSI) customers worldwide, including…
- 4 Sept 2025
Amid Uncertainty, Businesses are Betting on AI to Accelerate Productivity and Unlock ROI
By Linda Saunders, Country Manager & Senior Director Solution Engineering, Africa, Salesforce In a time of rising global economic uncertainty, African businesses are increasingly turning to AI to…
- 20 Mar 2025
The challenge facing 95% of IT leaders when it comes to AI agents – and how to overcome it
By Linda Saunders, country leader and senior director solutions engineering Africa at Salesforce Generative AI has transformed how people interact with technology through prompts, and the next…
- 19 Nov 2025
Essential functions for AI transformation to fuel Africa's growth
By Linda Saunders, Country Manager & Senior Director Solution Engineering, Africa, Salesforce I’ve just returned from Dreamforce 2025 in San Francisco, where leaders from around the world were…
- 11 Oct 2024
Together, Agents and Humans Will Drive Customer Success
By Linda Saunders, Director Solutions Engineering, Africa Salesforce AI is advancing rapidly, capturing the attention of CEOs, CTOs, and CIOs with its proven ability to boost productivity, enhance…
- 7 Mar 2024
Trusted AI Needs a Human at the Helm
By Linda Saunders, Salesforce Director, Solution Engineering Africa AI promises to make our jobs easier, our work more productive, and our businesses more valuable. In fact, new research from Slack…
- 29 Jul 2025
How AI Agents Will Revolutionise Industries, Boost Productivity, and Cut Costs
By Linda Saunders Salesforce Country Manager & Snr. Director Solution Engineering for Africa Today, every company wants to be an AI company, yet only 1% of firms consider themselves fully mature…
- 4 Mar 2025
92% of Developers Believe AI Agents Are Key to Career Growth
New State of IT research reveals software development leaders are bullish on agentic AI and it’s impact. Nine out of 10 developers are excited about AI’s impact on their careers, and an overwhelming…
- 19 Jul 2024
Salesforce Unveils Einstein Service Agent an Autonomous AI Agent which would Revolutionise Chatbot Experiences
Salesforce on Friday announced Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad…
- 4 Nov 2024
How AI Agents can Step in as Consumer Trust Slips
Salesforce’s latest State of the AI Connected Customer research reveals consumer trust in companies is at a record low and that AI is raising the stakes for brands. Today, 60% of consumers believe…
- 13 Feb 2025
Salesforce Collaborates with Tech Leaders to Launch AI Energy Score for Model Efficiency
Salesforce, in collaboration with Hugging Face, Cohere, and Carnegie Mellon University, announced the release of the AI Energy Score, a first-of-its-kind benchmarking tool that lets AI developers and…
- 28 Feb 2024
Salesforce Introduces AI-Powered Billing Support for Communications Service Providers
Salesforce unveiled at Mobile World Congress Barcelona 2024, Billing Inquiry Manager, a new innovation for Communications Cloud. It brings the power of generative AI to communications service…
- 27 Mar 2025
Gen Z Embraces AI for Social Media Spending
Gen Z is fueling a social shopping explosion, with 39% now having purchased and 76% having discovered products on social media platforms, according to Salesforce’s latest Connected Shoppers Report.…
- 2 May 2025
How Investments in Reskilling and Trust Help Businesses Succeed in the Agentic AI Era
The ascent of agentic AI, systems that can perform tasks without human intervention, represents not just an incremental technological advancement but a fundamental reshaping of the business…