30 results
- 8 Jun 2019
MTN Group launches Africa’s first artificial intelligence service for Mobile Money
MTN Group has announced the launch of Africa’s first Mobile Money (MoMo) artificial intelligence service also known as ‘chatbot’. The chatbot went live in Ivory Coast in May and will be rolled out…
- 8 Jun 2019
MTN Group Launches First MM Artificial Intelligence Service
MTN Group has launched Africa's first Mobile Money (MM) artificial intelligence service or 'chatbot'. In a statement the company confirmed that the chatbot went live in Ivory Coast in May and will be…
- 21 Oct 2021
#AfriTECH2021: Key takeaways from Zoho’s workshop on Driving Business Growth through CX
For organizations large and small, the year 2020 was the longest year ever. The quick lesson is the urgent need to reorient the workforce to a new way of working to ensure uninterrupted delivery of…
- 12 Jul 2023
Optimising success: How digital marketers can leverage ChatGPT for strategies, ad campaigns
By Stephen Newton, Managing Director for Sub-Saharan Africa, Ad Dynamo by Aleph Over the past few months, OpenAI’s ChatGPT has taken the world by storm. If you haven’t been following news about the…
- 19 Jul 2024
Salesforce Unveils Einstein Service Agent an Autonomous AI Agent which would Revolutionise Chatbot Experiences
Salesforce on Friday announced Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad…
- 25 Jun 2020
Infobip Deploys Cloud Contact Centre Solution at Ikeja Electric
Infobip’s reputation as the leading provider of cloud communication solutions, as well as its extensive track record as the service provider of choice to many of the world’s top brands, has been…
- 19 Jun 2020
Infobip Launches Conversations – Contact Centre Solution for Connected Customer Experiences
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Olatayo Ladipo-Ajai, country head at…
- 24 Jul 2023
Rise of the Machines – Chatbots Slated to Dominate Customer Service Channels by 2027
By George Muhia, Industry Lead – Africa Digital Natives at Infobip A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the…
- 24 Nov 2020
MTN Nigeria Introduces ‘Zigi’ A New Digital Online Assistant
MTN Nigeria is set to launch ‘Zigi,’ an online assistant chatbot designed to enhance customers’ digital interactions with the brand, and provide speedy and secure marketing, sales and technical…
- 3 Jun 2025
Report Shows AI Curiosity Among Children more than Doubled in 2025
Kaspersky has released its annual report on children’s digital interests, with the analysis covering the period from May 2024 to April 2025. It reveals a growing fascination with artificial…
- 22 Feb 2024
Breaking……MTN Nigeria Unveils Africa’s First AI Powered Chatbot
MTN Nigeria, in alignment with our core belief that everyone deserves the benefits of a modern, connected life, has successfully integrated OpenAI on the MTN Zigi Chatbot. This heralds a…
- 20 Aug 2024
Study Reveals 40% Believe that AI can be a Better Boss than a Human in Work, life
AI is becoming a new member of society according to results from a new Kaspersky survey titled ‘Excitement, Superstition and great Insecurity – How global Consumers engage with the Digital World’.…
- 11 Jul 2021
Fidelity Bank Unwraps 7-Point Agenda to Beat Competition
Fidelity Bank Plc. has unveiled a seven-point agenda aimed at making it Tier-One in Nigeria and outlive competition. The agenda unveiled by Mrs Nneka Onyeali-Ikpe, chief executive officer/ managing…
- 14 Jan 2024
UBA's Leo Celebrates 6th Year of Impact with New Offerings
United Bank for Africa (UBA) Plc, Africa’s Global Bank, is celebrating the 6th year of operation of Leo, its flagship artificial intelligent Digital Assistant and Chatbot and has announced new…
- 28 Feb 2024
Infobip Supports the Launch of Podravka’s ‘SuperfoodChef-AI by Coolinarika’ to Champion Healthier Eating
Infobip, global cloud communications platform has joined forces with Podravka Group, one of the leading Croatian multinational companies, and digital agency 01 Content & Technology – C3 Croatia,…
- 31 May 2024
Nigeria’s Healthtracka, 23 Others selected for Google for Startups Growth Academy Program
Google for Startups has announced 24 startups selected for the 2024 cohort of the Growth Academy: AI for Health program. The program is designed to support high-potential startups across Europe, the…
- 18 Mar 2025
9mobile Reinforces Innovation Leadership with Echoes, Its Trailblazing AI Storytelling Platform
9mobile, telecommunications provider in Nigeria, continues to push the boundaries of innovation with the introduction of Echoes, its AI-driven storytelling platform that seamlessly blends artificial…
- 7 Feb 2024
Businesses must harness the power of conversational experiences to enhance customer engagement and personalisation
By Siddharth Bawa, Account Executive at Infobip Delivering exceptional customer experiences has become crucial for businesses, with an increasing number of organisations recognising that omnipresence…
- 2 Feb 2019
Leo Wins Milllion Hearts in 12 Months
With ever-increasing customer expectations of quick service and near real-time transactional support, United Bank for Africa (UBA) committed resources to Artificial Intelligence (AI) a year ago,…
- 24 Jul 2023
Heirs Insurance Group Launches Mobile App, Chatbot, USSD Channels
Insurance companies, Heirs General Insurance (HGI) and Heirs Life Assurance (HLA), subsidiaries of Heirs Holdings, launched multiple digital channels, making insurance transactions easier for…
- 26 Mar 2024
Heirs Insurance Launches User-friendly Website for Stakeholders
Heirs Insurance Group, Nigeria’s fastest growing insurance group, has launched a new website that delivers the most user-friendly insurance experience in the industry. In addition to its features…
- 19 Aug 2020
Ikeja Electric Launches WhatsApp Chatbot
Ikeja Electric, Nigeria’s largest power distribution company, has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service.…
- 7 Jun 2018
SAP Galvanizes the Enterprise with Intelligent New Products and Choice
SAP SE has announced new products and partnerships to enable enterprises to become more intelligent, with expanded capabilities from advanced technologies such as conversational artificial…
- 8 Dec 2023
Six Menacing AI Threats List You Need to know
By the end of this year already, the market for artificial intelligence (AI) in South Africa is projected to reach a size of $2.4 billion, showing an annual growth rate of 21% between now and 2030.…
- 14 Apr 2022
Kudi Rebrands as Nomba
African Financial Technology Company, Kudi changes name to Nomba as it transitions into an omni-channel payment platform providing tools to enable businesses grow. The company has expanded its range…
- 27 May 2020
Chatbot Uptake to Remain Robust as Firms Seek Competitive Edge in Nigeria
By Olajide Osho-Thomas Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive down costs. This…
- 20 Sept 2019
UBA is Now Available on Apple Business Chat
United Bank for Africa (UBA) Plc, has, announced that the services of its Chatbot, Leo is now available for customers on Apple Business Chat, where its users can communicate directly with businesses…
- 28 Nov 2017
Dell Technologies 2018 Predictions – Entering the Next Era of Human Machine Partnerships
By Mohammed Amin, Senior Vice President at Dell EMC, META We’ve lived and worked alongside machines for centuries, but in 2018, these partnerships will be more interwoven into our day-to-day lives…
- 6 Feb 2019
UBA’s Leo Enters Facebook, WhatsApp
United Bank for Africa (UBA) has deepened its commitment to Artificial Intelligence (AI) through the creation of Leo. Leo is a banking chatbot that helps customers carry out key transactions…
- 23 Jan 2020
9mobile Introduces ‘Enin’ Chatbot to Serve Customers Better
9mobile, has launched the first Artificial-Intelligence chatbot solution named Enin to offer personal digital customer assistance to customers on its services. Enin, a stylised name from the number…