In its bid to take courier services to the next stage management of TransRoyal Courier Limited has engaged its couriers, supervisors, and customer service representatives recently in an effective seminar.
Polly Ofido, executive director of the company told Nigeria CommunicationsWeek that training which is a quarterly affair in the company, became more imperative as a result of the rising profile of the firm’s bank clients which is where the company has its strong hold and the need to offer their clients excellent services. The set of workers for the seminar according to him are those that are directly involved with bank operations. As a result of the training, he revealed that their workers have become well informed as they now know the rights things to do and they are doing just that unlike before when they had a lot of issues.
The training Ofido said further has enhanced the workers use of Information and Communication Technology (ICT) which makes it possible for their clients to track their mails and consignments. "With the help of ICT, our clients don’t need to waste their time coming to our office. Where ever they are, they can log on to our website to track their mails," Ofido disclosed even as he said that the company has a well equipped ICT department that is manned by well remunerated competent hands to make sure that they deliver service. The training was handled by resource persons working in the organization and supported by those from outside.
