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General News

UPS Study Reveals Online Shoppers Buying Preferences, Behaviours

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United Parcel Service (UPS), a global leader in logistics and transportation services, and comScore, Inc., a leader in measuring the digital world, released the fourth UPS Pulse of the Online Shopper™ U.S. study revealing changes in consumer shopping preferences and buying behavior.

Earlier this year 5,000 U.S. consumers were surveyed.

The results indicate consumers plan to research and purchase more frequently using their mobile devices, they are influenced by social media, and free shipping continues to drive purchasing decisions.

Shopping Small and Local

New in this year’s study, most consumers (93%) shop at small retailers, 61% shopped at these locations because they offer unique products; 49% couldn’t find what they needed from traditional stores and 40% wanted to support the small business community.

Shopping Global     

In addition, 40% of consumers have purchased from retailers based outside the U.S., with nearly half (49%) reporting they did so to find better prices, and 35% said they wanted items that couldn’t be found in U.S. stores.

Changing Channels

Online shoppers frequently change retail channels during their shopping experience. Better prices (57%) and selection (49%) are the top reasons for purchasing online after researching an item in-store.

Nearly half (48%) of online shoppers have used ship to store in the past year, and 45% of those consumers made an additional purchase when picking up their online purchase.

When a purchase is made online from a retailer that has an online and physical store, 39% of consumers who make returns prefer to ship the product back while 61% prefer to return the item to the store.

When making an in-store return, 70% purchase an additional item compared to only 42% who make a new purchase while processing an online return.

Respondents said they continue to use personal computers to shop and compare prices, and complement their use as they become more comfortable using mobile technology: 41% use their smartphone for research, while 30% make purchases. Online shoppers appreciate the convenience of smartphones on-the-go and in-store. Smartphone users project making more purchases on their device in the next year.

Retailers need to continue to advance their mobile platforms, as 38% who have a mobile device but do not use it to make purchases said product images are not large or clear enough, and 30% said it’s hard to compare products.

Social’s Power

Many consumers connect to shopping activities through social media with 43% reporting they discover new products on social media sites. Facebook is the most influential channel but shoppers also embrace visually-oriented sites such as Pinterest.

Digital Commerce

Retail continues to evolve as some online shoppers consider using mobile technologies in store: 33% find electronic shelf labels appealing, 29% said they will consider mobile checkout, and 27% said they are open to using touch screens to receive information, make purchases or arrange deliveries.

Free Shipping

Free shipping remains the most important option during checkout according to 77% of online shoppers. More than half (60%) have added items to their cart to qualify for free shipping.

The study provides insight to help retailers increase sales – 48% of online shoppers said they ship items to the store, with 45% of those saying they made additional purchases when picking up their orders.

Hassle-Free Returns

According to the report, only 62% of consumers are satisfied with the online returns process: 67% review a retailer’s return policy before making a purchase, 66% want free return shipping, 58% want a hassle-free “no questions asked” return policy, and 47% want an easy-to-print return label.

Alternate Deliveries

Compared to last year’s study, more consumers are open to alternate delivery options. In 2014, 26% said they prefer to have packages delivered to locations other than their home, this year it rose to 33%.

When not at home to sign for a package, 32% want it shipped to another convenient retail location.

“The future of retail is driven by ever increasingly sophisticated and savvy shoppers who research at home and in a store, but more are turning to mobile as capabilities improve for online product display and promotion,” said Alan Gershenhorn, UPS executive vice president and chief commercial officer. “They also want more flexibility and alternate delivery options.

The UPS Access Point™ Network and UPS My Choice® meet these needs by giving consumers more control and flexibility with their home deliveries.”

The UPS Access Point network is now available in New York City, Boston, Chicago, the San Francisco Bay, and the Washington, D.C. metropolitan area.

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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General News

Court Orders Lawyer to Produce “Bail-Jumping” Client in MTN Cyber Fraud Case

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Justice Ambrose Allagoa of the Federal High Court sitting in Lagos has ordered Mr Nnamdi Kalu, a legal practitioner, to appear before the court on July 9, 2025, to provide explanations regarding the whereabouts of Richard Ironbar Edemadem, his client,  who is accused of cyber-related fraud and has allegedly jumped bail.

Court Orders Lawyer to Produce “Bail-Jumping” Client in MTN Cyber Fraud Case

The judge issued the directive during the ongoing trial of Edemadem and four others, namely: Samuel Okpapi, Nelson Ojovbo, Bamigbade Olushola, and ISD Technology Limited, who are standing trial on charges of tampering with the critical mobile telecommunications infrastructure of MTN Nigeria and illegally profiting from unsolicited messages sent to subscribers.

The prosecution, led by Mr Nnemeka Omewa of the Economic and Financial Crimes Commission (EFCC), informed the court that Edemadem, the first defendant, had jumped bail and ceased communication with both his counsel and the court.

He further revealed that Mr Kalu, who represented the defendant at the early stage of the trial, had stopped appearing in court and was unreachable.

During the trial proceedings, Justice Alagoa queried the continued absence of the first defendant, especially as his name had come up repeatedly during the testimony of the EFCC’s witness.

Upon receiving the explanation from the prosecutor, the judge expressed concern that no attempt had been made to bring the sureties to account, as required when a defendant absconds.

Responding to the judge’s query, Omewa said the prosecution had made efforts to trace the sureties and review the bail bond documents.

However, they discovered that no valid documentation about the sureties or their contact addresses could be found in the court file.

Disturbed by the absence of such critical records, Justice Alagoa directed the absentee defendant’s counsel, Mr Kalu, to appear before the court on the next adjourned date to provide clarity on his client’s disappearance and explain his failure to participate further in the trial.

In the meantime, the trial resumed with the testimony of Mr Olamide Sadiq, the fourth prosecution witness and an investigating officer with the EFCC.

Sadiq detailed how the defendants fraudulently manipulated MTN’s telecom systems to send unsolicited messages to thousands of unsuspecting subscribers.

According to his testimony, the defendants, who were employed as IT professionals for various telecom value-added service providers, compromised MTN’s Critical Mobile Telecommunications Network System between 2017 and 2018, adding that by exploiting the system’s vulnerabilities, they deployed mass unsolicited messages that led to unauthorised deductions from subscribers’ airtime balances.

Sadiq explained that these illegal deductions were routed into multiple accounts linked to the defendants and their affiliated entities, notably ISD Technology Limited.

The stolen proceeds, totalling N36,837,438.20, were subsequently distributed among the conspirators, he said.

Following the witness’s testimony, the court adjourned the matter to July 9, 2025, for the continuation of the trial and to enable Mr Kalu to appear and address the court on the issue of his absconding client.

The EFCC had filed a three-count charge against the defendants, detailing their alleged roles in the multimillion-naira fraud.

On count one of the charges, the defendants, Richard Ironbar Edemadem, Samuel Okpapi, Nelson Ojovbo, Bamigbade Olushola, ISD Technology Limited, and a fugitive known only as “Sola”, were accused of conspiring to tamper with a critical mobile telecommunications network system.

This, the EFCC said, is contrary to Sections 27(6)(b) and 10 of the Cybercrimes (Prohibition, Prevention, etc.) Act, 2015, and punishable under the same law.

The second charge stated that the defendants were charged with unauthorised tampering with MTN’s network infrastructure, an offence also contrary to Section 10 of the Cybercrimes Act, punishable under the same provision.

Counts three of the charges posited that the defendants allegedly took possession of N36,837,438.20, which they reasonably ought to have known were proceeds of an unlawful act, namely, stealing, contrary to Sections 15(2)(d) and (6) of the Money Laundering (Prohibition) Act, 2011 (as amended), and punishable under the same.

 

Source: Tribune

 


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Airtel Concludes Nationwide Environment Week with Market Clean-Up by Employees

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L-r): Regional Operations Director, Airtel Nigeria, Peter Francis; Treasurer, Elegushi Model Market, Cynthia Oranya; Secretary, Elegushi Model Market, Elizabeth Afolabi (representing the Iyaloja); Director, Corporate Communications & CSR, Airtel Nigeria, Femi Adeniran; and Director, Sales and Distribution, Airtel Nigeria, Ifeoma Okafor-Obi; during the market Airtel’s clean-up exercise at Elegushi Model Market in commemoration of World Environment Day in Lagos State last week.
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Telecommunications provider, Airtel Nigeria, has wrapped up its 2025 World Environment Week campaign, themed ‘Ending Plastic Pollution’, with an employee-driven market clean-up exercise at Elegushi Model Market, Jakande, Lekki, Lagos.

The activity was supported by the Ecobarter Company, a social enterprise focused on the promotion of a circular economy. Branded #UnPlasticAfrica, the events spanned six states and mobilised Airtel employees, community leaders, government partners, and market communities in a united effort to combat plastic pollution.

With the Lagos Market Cleanup, Airtel staff and community members joined forces to remove plastic waste and sensitize the locals on individual contributions towards a plastic-free environment.

To support sustainability and align with Lagos State’s ban on single-use plastic, large bins for refuse sorting as well as parasols, and reusable tote with #UnPlasticAfrica messaging were distributed to traders and their customers in the market to encourage behavioural change.

Speaking on behalf of Airtel Nigeria CEO Dinesh Balsingh at the clean-up exercise, Director, Corporate Communications & CSR, Airtel Nigeria, Femi Adeniran, highlighted the critical importance of community participation in safeguarding the environment and commended the market leadership for their openness and commitment to such impactful initiatives.

“True environmental care starts with action: keeping our gutters and surroundings clean and ensuring that plastic waste never finds its way into our canals and waterways.

The Elegushi market community has shown remarkable leadership by welcoming this initiative, and we are proud to have partnered with them to make a tangible difference as we commemorate World Environment Day 2025. We believe that this effort will spark a ripple effect, inspiring communities across the nation to take bold steps towards a cleaner, healthier Nigeria,” he said.

In her response on behalf of the President of the Elegushi Model Market traders’ association Iyaloja Simbiat Ronke Lawal, the Secretary of the trade association Elizabeth Afolabi, conveyed the group’s appreciation to the volunteers and Airtel Nigeria as an organisation. She commended the company for the clean-up initiative which she noted would leave a positive impact on the market.

“We want to thank Airtel Nigeria and all the volunteers for coming to our market to help clean and support us. This has really helped us and made our market a better place. We are incredibly happy and promise to sustain what you have started here today,” she said.

Recall that the Airtel Nigeria World Environment Week campaign began on June 4 with an employee seminar led by Mr Balsingh, followed by market clean-up exercises at Bodija Market, Oyo State; Oba Market, Benin City, Edo State; Wuse Market, Abuja; Artisan Market, Enugu State; Yankaba Market, Kano State; and finally, Elegushi Model Market, Jakande, Lagos.


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Verraki to Host Groundbreaking Webinar on Scaling AI for African Enterprises

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As Artificial Intelligence (AI) redefines competitive advantage across industries, African businesses are being challenged to evolve from passive observers to active implementers. Verraki, a leading African business and technology solutions firm and member of Andersen Consulting, is answering this call with a virtual event aimed at demystifying the AI journey for African enterprises.

Verraki will host a free webinar titled “From Idea to Action: How African Businesses Can Start and Scale AI Initiatives.” On Thursday, June 19, 2025, at 3:30 PM WAT, the session is designed to give business leaders a clear, executable path for embedding AI into their strategy and operations.

“We’ve moved past the point where AI is a buzzword; it is now a boardroom priority,” said Niyi Yusuf, Managing Partner at Verraki. “This webinar brings together African and global experts to provide actionable insight for businesses seeking to make that transition deliberately and profitably.”

Elevating Africa’s AI Readiness

Despite growing interest in AI, many African organizations struggle with where to begin, lacking both the technical know-how and the internal strategy to move forward. This webinar bridges that gap with both global case studies and local context, tailored to Africa’s unique business realities.

Featured Speakers include, keynote address by Randy McGraw, Chief Commercial Officer at Sertis, a Bangkok-based AI consultancy also a member of Andersen Consulting. Randy will unveil a playbook for implementing Private LLMs.

Fireside Chat with Kehinde Banasko, CEO of Skilladder AI, on how AI is revolutionizing workforce transformation and skills verification across Africa. The conversation will be moderated by Verraki’s Maanging Partner, Niyi Yusuf.

This event is ideal for CEOs, founders, product managers, innovation leads, and C-suite executives looking to implement AI tools that align with their business goals and drive sustainable results.

 


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