Wadoye Express is Setting the Standard in the Industry -GM

When Wadoye Express Limited  was established twenty five years ago , it was with the vision of being one of the best cargo/courier service companies in the world with safe and prompt delivery of goods in mind  even as it targeted to operate a cost effective, efficient and reliable service  reaching the four corners of the world .
After sometime, on the international scene, Wadoye Express Nigeria Limited merged with CK Cargo Limited (U.K), two renowned companies in the freighting and logistics business in their different locations to produce Wadoye CK Cargo Limited which specializes in international freight forwarding (cargo clearing/exportation of goods) where it has distinguished itself as a flag bearer in the industry.  With presence in five major continents , North and South America , Asia, Europe , Africa  and modern facilities to work with, Wadoye CK Cargo Limited  prides itself  as being large enough to offer a worldwide service, small enough to maintain an efficient and personal service to all its customers.
Wadoye has three offsprings- Wadoye Nigeria Limited, Wadoye Cargo Limited and Wadoye Express Limited. Mrs. Ngozi Ighavbota is the general manager of Wadoye Express and in a chat with Nigeria Communications Week in her office last week, she expressed that having attained the mature age of twenty five years in the courier and freight business that Wadoye has not only come to stay but is also a major player that battles for the soul of the express and freight forwarding business. Mrs. Ighavbota said that it is not easy to remain afloat in business with all the ups and downs in the global economy when some courier companies will open shop attracting all the razzmatazz only to close shop after few years of operation. She maintained that Wadoye has been able to weather the storm even with the challenges and has been able to entrench itself as a global big player in the courier business.
She attributed the inability of some managing directors of courier companies to sustain their firms to lack of patience. She also said some of the so called CEOs don’t sustain the spirit which they had in starting the business and said that is why middle of the way they allow their companies to collapse.
“Some of them are not aware that courier is a capital intensive business and if you must do it, you must have patience because there is bound to be ups and downs. Some of them also want to make profit immediately and as soon as they employ workers, they expect magic from them”, Ighavbota revealed.
With her wealth of experience in courier business, having worked with TNT/IAS, Airborne Express and Royal Mails, in different capacities, she said Wadoye Express management stands out as being transparent and motivational. She said the company is setting the standard in the industry with the way it treats its staff in terms of quick payment of staff salaries and other entitlements. Motivation, according to her, will give the workers sense of belonging and make them to put in their best.
The remarkable achievements of   WadoyeCK Cargo, the international affiliate of Wadoye Express Nigeria has been infact attributed to the consistent delivery of exceptionally high standards of service that management of the company singled out as being critical for the future success and development of the company.
To enhance Wadoye’s role as a major distribution and consolidation outfit for all types of airfreight, staff of the company work full time on shifts, ensuring that both the cargo itself and its documentation are speedily and accurately processed round the clock in cooperation with the airline and customs. The staff monitor the whole chain, from acceptance of shipments to checking airway bills and preparing documentations even as the tracking department handles enquiries from mishandled or delayed shipment.
On security, the company has a team of specialized security personnel that undertakes security at Wadoye and ensures that international requirements and standards are not compromised.
For further development of the workforce, Wadoye‘s training programme conducted almost entirely in-house handles every aspect of their business with particular emphasis on safety and customer service.
Mrs. Ighavbota urged the Courier Regulatory Department  of Nipost , the regulatory body for the industry to do more by not only inspecting courier companies only when they want to issue fresh license , but to also make frequent visits to such companies after they have been given  licenses . She said staff of CRD need to visit courier companies and ask workers in such companies how they are being treated by their employers. Ighavbota said that some courier employers treat their workers as slaves and even owe them several months of staff salaries. She also complained that the issue of illegal courier operators has not been able to be tackled by the Courier Regulatory Department and said the operations of people in that area are cutting the proceeds from the business..