Samsung Opens Premium Service Centre in Lekki

Samsung Electronics West Africa has stepped up its nationwide market expansion drive in Nigeria, with the opening of a new, premium service centre in the country.

Strategically located in the heart of Lekki, Lagos, Samsung’s new Customer Service Plaza provides consumers with instant access to service, repairs and enquires on Samsung’s full range of audio-visual, mobile and computing devices in a standalone location.

Aimed at enriching consumer brand experience, the centre serves as a training facility for Samsung device users as well as provides visitors with holistic lifestyle consulting services, including on-the-spot software upgrades and information on how to make the best use of Samsung’s smart ecosystem by utilizing accessories, content and service offerings that are available from the company.

The Lekki Customer Service Plaza is the latest in the series of Samsung’s roll out of premium, ultra-modern service centres all over Nigeria and brings the total number of the company’s customer service outlets in the country to 29, with 11 centres in Lagos alone.

Mr. Brovo Kim, managing director, Samsung Electronics West Africa, reiterated the company’s commitment to providing its customers with sound, convenient and impeccable after-sales service infrastructure.

“Given the overwhelming support that we have received from our customers, we have embarked on a plan to roll out new brand shops and customer service centres in strategic locations across Nigeria. Today, we are happy to deliver to our customers our Lekki service centre, which has been designed to meet the latest global standards,” Kim said.

He added: “We have always applied a customer-centric approach to our business - with us, the customer comes first. Our customers in Lekki and its surrounding communities can now enjoy peace of mind and rest assured that a service centre that can handle both major and minor repairs for their mobile and computing devices, as well as their consumer electronics and home appliances, is just around the corner”.

Featuring a broad range of services alongside a state-of-the-art interior, the new Samsung Customer Service Plaza provides consumers with a premium service experience, showcasing Samsung’s unassailable leadership in technology innovation.

The centre is manned by highly-trained engineers and also holds genuine spare parts for Samsung’s range of mobile devices, curved and ultra-high definition televisions, microwave ovens, air conditioning units and refrigerators, among other appliances.

In addition to conducting immediate face-to-face repair work, the centre boasts a sales zone and display area for customers to view, experience and buy the latest range of premium products in Samsung’s stable.

The centre is also equipped with a children’s play area and a specialized concept section that showcases new product innovations.

Mr. Raymond Olatokun, Samsung Electronics’ West Africa’s Head of Service, described the opening of the new service centre as an avenue for Samsung to provide its customers with end-to-end solutions, from product purchase to delivering on their service expectations.

“Since our customers are our first and foremost interest, we are always looking for the best ways to serve them wherever they are.  With that in mind, we have inaugurated our newest premium Customer Service Plaza, demonstrating our commitment to widen our service coverage in the country and also ensure customer satisfaction. We look forward to the opening of more centres in the country in the near future,” he said.

In addition to being open every day of the week, except Sunday and offering walk-in services, customers also have the option of phoning in service requests through Samsung’s Smart Care call centres.

Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere.

Through relentless innovation and discovery, Samsung is transforming the worlds of televisions, smartphones, personal computers, printers, cameras, home appliances, LTE systems, medical devices, semiconductors and LED solutions.

The company employs 236,000 people across 79 countries with annual sales of US$187.8 billion.