Survey Rates Nigerian Mobile Telecom Operators Low on QoS

‎NOIPolls Limited, a leading survey and polling firm in Nigeria, said that recent telecommunications poll revealed a general decline in the proportion of subscribers who think they are getting value for money from their main network operators.

NOIPolls noted in its latest polling result released in Abuja that this perception, which cuts across all operators, is mainly due to high tariff, poor network service, poor promotions and undue credit deductions as reported by the respondents.

The result showed that almost half of the subscribers who use MTN as their main line think they are not getting value for money from this provider in 2015 (46 percent); representing a 6 point increase from 2014 (40 percent), although slightly more than half of the subscribers believe they are getting value for money.

Similarly, the quality of service provided by Etisalat seemed to have declined consistently from 2013 (97 percent) to 2015 (65 percent), thus depicting a decline in the level of satisfaction of subscribers to this operator.

It added that more findings revealed that more Nigerians have adopted the use of two lines either from the same network provider or from two different operators over the years.

According to the result, this trend has consistently increased from 2013 (40 percent) to 2015 (49 percent) with a total of 9-points within the period in view.

“In view of this, majority of subscribers use MTN either as their main line or as a supplementary line and this has been the trend from 2012 with the current figure standing at 96 percent.

“This represents a far margin between the use of MTN lines and other lines such as Airtel, Etisalat and Glo, in terms of the proportion of subscribers.

“This is no surprise considering the first mover advantage MTN had over these other operators in the mobile telecommunications industry,” NOIPolls said.

“Moreover, MTN topped the chart as the operator that provides the best services in 2015. This perception is commonly shared across subscribers who either use MTN or other operators as their main line,” it added.‎