15 results
- 21 Oct 2021
#AfriTECH2021: Key takeaways from Zoho’s workshop on Driving Business Growth through CX
For organizations large and small, the year 2020 was the longest year ever. The quick lesson is the urgent need to reorient the workforce to a new way of working to ensure uninterrupted delivery of…
- 6 Jan 2025
KPMG Recognizes PalmPay for Excellence in Its 2024 West Africa Banking Industry Customer Experience Survey
PalmPay, Africa-focused fintech platform, has been recognized in the 2024 KPMG West Africa Banking Industry Customer Experience Survey for delivering exceptional customer experiences and surpassing…
- 20 Mar 2019
Google Announces Launchpad Accelerator Africa Class 3
Google has announced third Launchpad Accelerator Africa class as part of its ongoing efforts to support entrepreneurship on the continent. This third class, which starts on 1 April 2019,…
- 14 Jul 2022
Dotgo Unveils Business Messaging Hub
Dotgo, a Gupshup company, and provider of Rich Communication Services solutions for business messaging, has announced the launch of RBM Hub. The launch of the RBM Hub expands the reach and…
- 10 May 2024
AI and ‘phygital’ experiences re-set to reshape the customer journey in 2024
By Andrew Egan, Africa Regional Sales Director at Infobip With brands recognising the power of conversations, AI-driven solutions, and phygital experiences, consumers can anticipate more…
- 11 Aug 2024
Telcos Must Embrace Data-driven Strategies to Enhance Customer Experience
By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern telecommunications. As…
- 30 Jun 2025
Intron Africa-centric Voice AI Accelerates Delivery of Justice, Patient Care, with New Sahara Models
Intron, a cutting-edge Africa-centric voice technology platform, is accelerating the delivery of justice, patient care, and customer experiences across Africa through Sahara, a suite of best-in-class…
- 22 Nov 2020
5 Major Customer Experience Trends that Shaped 2020
By Andrew Bourne, Region Manager, Africa, Zoho Corporation Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival. As…
- 22 Jun 2019
Google Graduates third Cohort of Launchpad Accelerator Africa Programme, Opens Portal for fourth cohort
Google has graduated the third cohort of Launchpad Accelerator Africa on Friday, with application for fourth cohort now open in Lagos. The programme is part of Google’s ongoing efforts to…
- 2 Oct 2023
Infobip Recognised as Communications Platform Leader by Analyst Firm Gartner
Infobip, Global cloud communications platform has been named a Leader in the Communications Platform as a Service (CPaaS) market by analyst firm Gartner. In the first Gartner Magic Quadrant for…
- 25 Jan 2024
Rack Centre Appoints Lars Johannisson as Chief Executive Officer
Rack Centre, West Africa’s Best-connected Carrier and Cloud neutral data centre has announced the appointment of Lars Johannisson as its new chief executive officer. Lars Johannisson, CEO, Rack…
- 29 Nov 2017
iSON Technologies Transforming Customer Experience in Africa
By peter oluka Most conversations today revolve around enhancing customer experience through digitisation. Research has revealed that over 72 percent of global businesses are highly eager to…
- 29 Nov 2017
iSON Technologies Reaffirms Commitment to Transforming Customer Experience
Research has revealed that over 72 percent of global businesses are highly eager to prioritize their customer experience journey through tangible improvements. Yet and not surprisingly, according to…
- 5 Sept 2017
Top 4 Digital Transformation Priorities for African Telcos
After nearly two decades of uninhibited growth and profitability, African telecoms operators (telcos) are facing the converging forces of digital disruption. Some of the factors contributing to this…
- 2 Apr 2016
Oracle to Aid Organisations Journey to Cloud with Three New Services
Oracle announced that it has expanded its cloud portfolio, releasing new Oracle Cloud services over the past several months to help companies transition to the cloud. The new services enhance the…