30 results
- 2 Oct 2020
NCC Expresses Commitment to Deepening Consumer Protection
Since the establishment of the Nigerian Communications Commission (NCC), it has been consistent in deepening and protecting the rights of consumers. Indeed, one of the core mandates of the NCC is to…
- 28 Oct 2013
CBN Flags Off Consumer Protection Awareness Campaign
Central Bank of Nigeria (CBN) on Monday said it had begun a consumer protection sensitisation campaign in Rivers, to educate members of the public on their rights in financial transactions. The…
- 29 Dec 2024
Sanctions on Air Peace, Other Were for Consumer Protection Infractions, Not Safety- NCAA
Nigeria Civil Aviation Authority, (NCAA), has said that the sanctions initiated against five airlines recently were for consumer protection-related infractions, and not for safety concerns. Recalled…
- 30 Jun 2018
CPC Deliberates on Regulatory Policies to Protect eConsumers
Consumer Protection Council (CPC) has said it would collaborate with relevant stakeholders to deliberate on government’s regulatory policies to protect e-consumer to enlighten them on their rights.…
- 7 May 2014
CBN Recovers N13Bn Illegal Banks’ Deductions from Customers
Umma Aminu Dutse, director, Consumer Protection Department of Central Bank of Nigeria (CBN) said that the apex bank has recovered over N13 billion excessive illegal deductions made on consumers of…
- 1 Aug 2013
CBN Recovers N9Bn Excess Charges from Banks
Central Bank of Nigeria (CBN), said, yesterday that its Consumer Protection Unit had assisted consumers to recover over N9 billion excess charges by commercial banks within the last one year. The…
- 19 Jan 2019
CBN Unveils New Policy to Capture the Unbanked
The Central Bank of Nigeria has unveiled the National Financial Inclusion Strategy designed to ensure that at least 80 per cent of Nigerians have access to banking and other financial services. The…
- 8 Aug 2024
NCAA to Launch Portal on Complaints Automation
Nigeria Civil Aviation Authority (NCAA), has set up a Consumer Protection Department Portal to collate passengers’ complaints, investigate, resolve issues, and disseminate to airlines involved in due…
- 3 Jul 2018
CBN Recovers N60Bn from Banks as Illegal Charges
Central Bank of Nigeria has facilitated the refunds of a total of N60 billion by commercial banks to their customers on March 31, 2018 through the intervention of the consumer protection department.…
- 28 Oct 2024
CBN Plans Stricter Fines on Banks for Non Compliance with Regulations
Central Bank of Nigeria (CBN) is preparing to impose stricter fines on banks that fail to comply with regulatory standards, according to Jamiu Rabiu, deputy director, Consumer Protection Department…
- 22 Sept 2014
CBN Refunds Fraudulent Charges worth N17Bn to Customers
The Central Bank of Nigeria has refunded over N17 billion to customers who were fraudulently charged by various banks as at August 2014. Hajia Khadijah Kassim, head of Consumer Protection Department…
- 29 May 2014
CBN to Partner Ministry on Financial Literacy
The Central Bank of Nigeria yesterday said it would partner the Federal Ministry of Education to develop a financial literacy curriculum. Hajiya Umma Dutse, director, Consumer Protection Department…
- 9 May 2018
CBN Orders Banks to Repay all Excess Charges
Central Bank of Nigeria (CBN) has said any bank that deducts monies illegally from a customer’s account for products and services would be forced to refund the money to the customer with interest.…
- 23 Feb 2009
NCC Gives Voice to Subscribers with Consumer Advocacy
Telecommunications sector is the only sector of the country’s economy that consumer’s right are protected as well as given opportunity to interfaced with service providers. It stands on a…
- 23 Feb 2018
CBN Mandates Banks to Settle Customers’ Complaints within Two Weeks
The Central Bank of Nigeria has directed banks and other financial institutions to settle customers’ complaints on issues of overcharge, unauthorised deductions and other matters within two weeks.…
- 14 Jan 2024
Worries as CBN Begins Abuja Office Decongestion Affecting 1,533 Staff
There is a growing concern among workers as the Central Bank of Nigeria (CBN), commenced the decongestion of its head office in Abuja, affecting 1,533 staff. According to an internal memo, the…
- 22 Mar 2010
CBN Moves to Check ATM Fraud
Sanusi Lamido Sanusi, governor of the Central Bank of Nigeria (CBN) has expressed deep concern about Automated Teller Machines (ATMs) fraud becoming a major issue in the Nigerian banking industry.…
- 12 Dec 2025
CBN, NCC to Launch Short Code for Swift Consumer Complaint Resolution
Central Bank of Nigeria (CBN) on Thursday announced plans to partner with the Nigerian Communications Commission (NCC) to develop an industry-wide short code for consumers to lodge complaints with…
- 18 Oct 2019
NITDA Tasks MDAs to Stem IT Projects Failure with SLA Framework
The National Information Technology Development Agency, (NITDA) has taken a drastic measure to stem the tide of high scale failures of Information Technology (IT) projects in Ministries, Departments…
- 22 Oct 2020
CBN Refunds N2.7Bn to Customers, Resolves 1,519 Complaints
Central Bank of Nigeria (CBN) refunded N2.7 billion to the customers and resolved 1,519 banks’ transaction complaints from January to June this year. Mr Haruna Mustafa of the Consumer Protection…
- 8 Jul 2013
CBN Mulls Mapping Technology for Financial Inclusion
Malam Sanusi Lamido Sanusi, governor, Central Bank of Nigeria (CBN), has said that the apex bank wants to use geospatial mapping to identify access points to capture unbanked persons to achieve rapid…
- 22 Feb 2016
CBN Recovers N6.2Bn Illegal Charges from Banks
Commercial banks have refunded over N6.2 billion of illegal charges to customers in 2015 alone, according to the Central Bank of Nigeria (CBN). The apex bank said it has investigated over 6,000…
- 23 Jan 2019
Banks to Pay Fine of N10,000 for Any Failed Instant Payment
Central Bank of Nigeria (CBN), said, it has mandated banks to pay a fine of N10,000 to customers for each failed transaction not resolved within 24 hours. The apex bank has therefore asked…
- 3 Jul 2014
NDIC Warns Bank Examiners against Unethical Practices
Alh Umaru Ibrahim, managing director, Nigeria Deposit Insurance Corporation (NDIC) yesterday warned its banks examiners against unethical practices, noting that the corporation would not condone any…
- 20 Dec 2023
Pay TV Subscribers Ask FG to Break Monopoly of Multichoice
Association of Telephone, Cable Tv and Internet Subscribers of Nigeria (ATCIS) has told the Federal Government, to break the monopoly of Multichoice in order to create a level playing field for…
- 6 Apr 2012
Prices Fixing Scandal: NCAA to Install Info Portal @ Airports
Nigeria Civil Aviation Authority (NCAA) has concluded plans to install a Consumer Protection at the nation’s airports. This is coming on the heels of accusations of the British Airways and the Virgin…
- 8 Mar 2022
Banks’ Hidden Charges Hindering Financial Inclusion — Report
Banks are charging customers above regulatory limits and are making them pay undeclared charges, thereby hampering the country’s effort to reduce financial exclusion, a new report has said. The…
- 13 Mar 2026
FCCPC Launches Fuel Price Surveillance, Probes Airline Price Gouging, Resolves N10bn Complaints
In a robust move to shield consumers from opportunistic profiteering, the Federal Competition and Consumer Protection Commission (FCCPC) has rolled out comprehensive nationwide monitoring of fuel…
- 5 Oct 2021
NCC Campus Conversation Moves to University of Abuja
The Nigerian Communications Commission (NCC) has held the maiden edition of the Campus Conversation at the University of Abuja. Campus Conversation is featured as an important part of NCC’s new…
- 10 Aug 2021
SON Extends Fight Against Substandard Goods to Online Dealers
The Standards Organisation of Nigeria (SON) is partnering with online vendors to checkmate the sale of sub-standard foreign manufactured products in Nigeria. The Head of Department, Consumer…