30 results
- 12 Jan 2015
Weak Mobile Customer Service Harming Customer Engagement- Gartner
Following a prediction that by 2017, one-third of all customer service interactions will still require the support of a human intermediary, Gartner, Inc. said that weak mobile customer service is…
- 30 Jul 2025
MTN Nigeria Hosts Inaugural Customer Engagement Day, Reaffirms Commitment to Customer-Centered Innovation
MTN Nigeria has held its first-ever Customer Engagement Day (CED) at its Rooftop venue in Ikoyi, Lagos, to deepen ties with its subscriber base and enhance customer experience. The hybrid event,…
- 15 Dec 2020
Op-ed: Intelligent Customer Engagement
By: Murray Gardiner, MD of Bluecode Africa The customer is always mobile. This is the adage that defines customer engagement today thanks to ubiquitous smartphone penetration and ownership,…
- 9 Apr 2016
Interactive Intelligence Launches Customer Engagement Cloud Service
Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has launched a new customer engagement cloud service for businesses…
- 6 Sept 2021
Modern Customer Engagement: Keeping up with Gen Y and Z
By Andrew Bourne, Regional Manager, Africa, Zoho Corp. The term ‘customer engagement’ is arguably one of the biggest buzzwords in today’s business landscape. It's so widely used that when many people…
- 21 Apr 2023
Boosting Profitability and Enhancing Deeper Customer Engagement with Conversational Banking
By Marina Bolfan, Senior Customer Growth Executive at Infobip Nigeria Nigeria’s banking sector is becoming increasingly more competitive. This is especially the case within the digital banking space…
- 18 Mar 2021
MTN Nigeria Launches Robust Customer Engagement Platform
MTN Nigeria has launched a new unified customer engagement platform, EnGauge, designed to enable small-to-medium enterprise business owners to seamlessly administer transactions with customers,…
- 29 Jan 2019
Renmoney Integrates Freshworks Software to Improve Customer Engagement
Renmoney, one of Nigeria’s leading fintech companies, has deployed Freshworks customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings…
- 17 Jan 2024
How click-to-chat ads can elevate customer engagement to new heights
By George Muhia, Industry Lead – Africa Digital Natives at Infobip Click-to-chat ads are a form of interactive advertising that allows businesses to connect with their audience in real-time on…
- 20 Apr 2023
Nigerian Businesses can Harness Conversational Messaging to Better Engage Customers in the Digital Era
By Olatayo Ladipo-Ajai, Regional Manager at Infobip Nigeria Businesses in Nigeria are currently faced with numerous challenges, including fast-changing global economic conditions, a new post-pandemic…
- 30 May 2021
Ajua Partners Huawei to Offer its Customer Engagement Platform MTN EnGauge for SMEs
Ajua has announced that its customer engagement platform, MTN Engauge is now available to Huawei devices via the Huawei AppGallery. The MTN EnGauge platform was launched on the MTN network on March…
- 3 Jun 2026
Meta Unveils AI-Powered Business Agent to Support Customer Engagement
Meta has unveiled a new artificial intelligence-powered tool, Meta Business Agent, designed to help businesses automate customer interactions, boost sales and improve operational efficiency across…
- 29 Mar 2016
HP, TD Deepen Customer Engagement with Demo Centre
Foremost ICT distributors, Technology Distributions Ltd. (TD) and Original Equipment Manufacturers, Hewlett Packard (HP) have taken a huge step towards deepening engagement with prospective and…
- 22 May 2024
Unleashing the Power of Conversational Banking to Redefine Customer Engagement
By Dean Baker, Squad Lead, BFSI - Infobip Conversational banking, sometimes called chat banking, refers to the use of Artificial Intelligence (AI) and chat technology to help customers conduct…
- 7 Feb 2024
Businesses must harness the power of conversational experiences to enhance customer engagement and personalisation
By Siddharth Bawa, Account Executive at Infobip Delivering exceptional customer experiences has become crucial for businesses, with an increasing number of organisations recognising that omnipresence…
- 25 Mar 2016
DStv Deepens Customer Engagement with New Twitter Handle
In an effort to ensure customers derive satisfaction from its products and services, MultiChoice Nigeria recently rolled out a new DStv feedback and query resolution platform on popular online social…
- 11 Jun 2024
AI in African Marketing: Transforming Customer Engagement and Efficiency
By Reuben Kalu Artificial Intelligence (AI) is revolutionizing industries globally, and marketing is no exception. For organizations in Africa, adopting AI marketing strategies presents a significant…
- 28 Aug 2015
Samsung Launches Smart Signage TV for SMEs’ Customer Engagement
Samsung Electronics has launched its new Smart Signage TV, an all-in-one digital signage solution designed for small and medium scale business owners, in Nigeria. According to the technology giant,…
- 23 Mar 2017
Etisalat Engages with Subscribers at Customer Forum in Ilorin
In furtherance of its commitment to creating innovative avenue for better customer engagement and quality touch points, Etisalat, again hosted its customers in Ilorin, Kwara State at its quarterly…
- 22 Nov 2016
Recare Targets Improved Customer Engagement with New Website
International beauty company and owner of Natures Gentle Touch brand, Recare Limited has announced the launch of a new corporate website www.recarebeauty.com. The launch of the website represents the…
- 20 Nov 2020
Stakeholders Task SMEs on Customer Engagement
As part of efforts to support Small and Medium-Scale Enterprises (SMEs) in Nigeria, the MTN Revv Masterclass held a question and answer session, tagged Y’ello Clinic to offer informed business…
- 17 Mar 2014
Nokia Kicks Off Asha Ice Campaign to Engage Customers
Nokia has announced the launch of ‘The Asha Collection By You’, a competition-based campaign that offer users of the Asha Ice range of phones to show off their unique fashion style and get the chance…
- 23 Apr 2019
Freshworks Integrates with WhatsApp Business Solution
Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp.…
- 6 Nov 2023
Unleashing the Power of Hyper-Personalisation can Elevate CX through Tailored Engagement
By Boris Maric, Senior Customer Growth Executive at Infobip Hyper-personalisation has revolutionised customer engagement by tailoring experiences through data analysis and thus enhancing the Customer…
- 26 Mar 2019
Clickatell Powers MTN’s Chat Commerce Service on WhatsApp
MTN South Africa has partnered with global customer engagement company, Clickatell, to launch MTN Chat, enabling its customers to engage with the telco over WhatsApp. MTN Chat will enable customers…
- 10 Apr 2024
Unlocking Marketing Success in Nigeria with Google My Business
By Reuben Kalu In the dynamic landscape of business marketing, harnessing the power of online platforms is essential for reaching and engaging with potential customers. For businesses in Nigeria,…
- 18 Sept 2013
ICES CONFEX Hints on Harnessing Techs-Savvy Customer Environment
The first International Customer Experience Solutions Conference & Exhibition” (ICES CONFEX 2013) which kicked off in Lagos yesterday, has highlighted the essentials of harnessing tech-savvy…
- 12 Jun 2017
Etisalat Affirms Customer is King in Kaduna
Etisalat Nigeria, has affirmed its commitment to robust customer engagement with the hosting of its customers in Kaduna during the quarterly Etisalat Customer Forum. The Forum attended by hundreds of…
- 13 Sept 2013
CFS, PhaseStream To Host Maiden ICES CONFEX 2013
CFS West Africa Limited and PhaseStream UK are putting together the first annual International Conference and Exhibition Event for Customer Focused Products and Services tagged: “International…
- 23 Jan 2024
Maximising Mobile App Engagement with Push Notifications
By Olatayo Ladipo-Ajai, Regional Manager: West Africa at Infobip Mobile apps have become an integral part of our daily lives, offering businesses an incredible opportunity to engage with customers…