30 results
- 19 Jun 2020
Infobip Launches Conversations – Contact Centre Solution for Connected Customer Experiences
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Olatayo Ladipo-Ajai, country head at…
- 17 Sept 2015
ConSol Receives AQI Best Quality Customer Management Solutions Award
‎Contact Solutions Limited (ConSol), has been recognized with an African Quality Institute (AQI) Best Quality Customer Management Solutions Company of the Year 2015 award, for maintaining high…
- 14 Jun 2018
Kwesé TV Opens Ultramodern Customer Experience Centre in Lagos
Kwesé, Nigeria ‘s innovative and newest Satellite pay-TV network, has opened its first customer experience centre at Adeola Hopewell Street in Victoria Island, Lagos. Mr. Zachary Wazara, Econet Media…
- 26 May 2026
Simba Infrastructure, Galaxy Backbone Partner to Deliver Hosted Unified Communications and Call Centre Solutions Across Nigeria
Simba Infrastructure Limited, a leading provider of customer experience and communications technology, has entered into a strategic partnership with Galaxy Backbone Limited (GBB), the Federal…
- 30 Jun 2021
Clickatell Launches Combined Chat Desk, Chat Flow Solution in Contact Centres
Clickatell, the leader in mobile communications and chat commerce, today announced the launch of its Chat Desk and Chat Flow solutions delivering a superior customer experience through chat.…
- 25 Jun 2020
Infobip Deploys Cloud Contact Centre Solution at Ikeja Electric
Infobip’s reputation as the leading provider of cloud communication solutions, as well as its extensive track record as the service provider of choice to many of the world’s top brands, has been…
- 15 Mar 2015
Resourcery, VCE Proffer Data Centre Solution for Public Sector
West Africa’s foremost Information Technology Company, Resourcery in conjunction with VCE, the worldwide leader in converged infrastructure, held a one-day interactive business session for senior…
- 29 Apr 2016
Dell Partners Aerohive On Campus, Data Centre Networking Solutions
The IT networking needs of campuses and data centres can now be addressed with ease, following Dell’s announcement of the introduction of new capabilities for campus and data centre environments.…
- 2 Nov 2014
Rack Centre, IS Internet Solutions Ink Strategic Relationship
Rack Centre and IS InternetSolutions Ltd. (IS), a division of Dimension Data, the pan Africa and global technology services company, have announced the relationship that sees IS take data centre…
- 2 Aug 2017
Mart Networks Unveils Disruptive Enterprise Solutions for Data Centre, SMEs
Mart Networks Nigeria Ltd., a leading technology Value Added Distributor has unveiled innovative enterprise solutions for data centres and small and medium enterprises in Nigeria. The Company…
- 15 Mar 2023
Africa Data Centres, TechAccess Partner to Deploy DCIM Solution Across its Facilities
Africa Data Centres, a business of Cassava Technologies a pan-African technology group, is pleased to announce it has partnered with TechAccess, to implement a Data Centre Infrastructure Management…
- 4 Jun 2014
Resourcery, Scheider Partner on Data Centre Session for Customers
Resourcery, leading indigenous Information Technology Company in West Africa and Schneider Electric (APC) have collaborated to enlighten senior I.T business executives across the business spectrum in…
- 5 May 2025
Airtel, SpaceX Partner to Bring Starlink’s Connectivity Solutions to its Customers in Africa
Airtel Africa has announced an agreement with SpaceX to bring Starlink’s high-speed internet services to its customers in Africa. Currently, SpaceX has acquired requisite licenses in 9 out of 14…
- 11 Apr 2024
Banks Must Embrace NextGen Solutions to Meet Customers’ Demands
By Dean Baker, Squad Lead, BFSI from Infobip South African banks have weathered rough seas during the past year, with many of their customers coming under severe pressure from a stagnant economy,…
- 12 Oct 2009
Aitec Conference to Focus on Effective Customer Service
Nigeria’s customer service and contact centre managers will be challenged to introduce world-class customer service standards at this year’s Customer Service & Contact Centre…
- 29 Mar 2016
Contact Solutions Receives Best Enterprises Award
Contact Solutions Limited is one of the best-known names in Nigerian contact centre services rendering sector. The quality …
- 25 Oct 2016
MainOne Chooses Minkels to Enhance Position in Data Centre Market
Minkels, part of the publicly traded company Legrand (NYSE Euronext Paris: LR), has been chosen as data centre supplier for premier West African connectivity and data centre solutions company,…
- 15 Apr 2019
Rack Centre is Finalist in UK DCS Awards for the Third Year in a Row
Following a stringent judging process, Rack Centre, African Premium Data Centre is a finalist for the third year in a row in the prestigious UK Data Centre Solutions Award. Rack Centre is shortlisted…
- 4 Jun 2023
Daikin, DaiTech Inaugurate New Flagship Facility to Strengthen Partnership in Nigeria
Daikin, a global innovator and provider of advanced, high-quality air conditioning, heating, ventilation, and refrigeration (HVAC-R) products and solutions for residential, commercial, and industrial…
- 24 Aug 2009
Huawei, MTN in Call Centre Agreement
Huawei Technologies and MTN Nigeria have signed an agreement to use MTN Nigeria Call Centre as an International Reference Site. The MTN Nigeria Call Centre which is based on Huawei’s Internet…
- 19 Nov 2014
Radware Pens Distributorship Agreement with ConSol
Radware, one of the leading providers of application delivery and application security solutions for virtual and cloud data centres, has signed an agreement with Contact Solutions Limited (ConSol),…
- 3 Mar 2023
Samsung Expands Nigerian Footprint with Opening of Customer Service Plaza in Allen
Samsung Electronics West Africa has continued to solidify its presence in Nigeria, especially in its engagement with the customers. L-R: Subash Sehgal, Technical Head, MGS; Charlie Lee, Managing…
- 19 Mar 2020
COVID-19: Ecobank Encourages Customers to Adopt Digital Self-Service Solutions
The Coronavirus pandemic is rightly causing a lot of anxiety globally including Nigeria. Customers of Ecobank have been encouraged by the Bank to utilize its digital self-service solutions, including…
- 19 Aug 2020
Ikeja Electric Launches WhatsApp Chatbot
Ikeja Electric, Nigeria’s largest power distribution company, has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service.…
- 17 Oct 2022
Treten Networks Partners Africa Data Centres to Achieve Digital Transformation
Treten Networks, an ICT solutions and Enterprise security services business, has partnered with Africa Data Centres, a business of Cassava Technologies. This partnership will allow Treten's customers…
- 14 Aug 2018
Technology is Future of FICA, Digitised Customer Onboarding
Digitisation is transforming business and impacting consumers through every stage of their daily lives. While rapidly becoming a way of life, onboarding consumers digitally is still in its…
- 29 Apr 2021
9mobile Begins Activation of SIM Cards at Experience Centres
Customer-friendly telecommunications company, 9mobile, has announced the recommencement of Subscriber Identity Module (SIM) card activation at its Experiences Centres across Nigeria. The Operator's…
- 4 May 2016
EMC Launches Wave of New Technology to Modernize Data Centres
EMC Corporation has rolled out multiple new modern data centre products and services fundamental to customers’ modern data centre transformation initiatives. This transformation is leading to…
- 8 Nov 2020
Heficed the Global Cloud Solutions Provider Hosts its Platform at Rack Centre
Heficed, the global technology company providing bare metal and cloud services, that foster true long-term relationships with its customers across several industries, announces the hosting of its…
- 26 Jul 2010
Glo 1 to Offers Subscribers Guaranteed Solutions
Globacom has said that its new submarine cable, Glo 1 will offer customers the most guaranteed solutions to their business needs.The telecommunications giant last week took journalists on a facility…