30 results
- 11 Aug 2024
Telcos Must Embrace Data-driven Strategies to Enhance Customer Experience
By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern telecommunications. As…
- 16 Oct 2025
Polaris Bank Reinforces Commitment to Exceptional Customer Experience at Ibadan Trade Forum
Polaris Bank has reaffirmed its commitment to delivering exceptional customer experience through deeper engagement and partnership with its clients. This was demonstrated last Thursday when the Bank…
- 21 Feb 2012
NSN Gives Love on Valentine Day
A new way of handling the world’s six billion mobile users was launched on St. Valentine’s Day at the Mobile World Congress 2012 which took place in Barcelona, Spain, reports Nigeria…
- 25 Apr 2025
MTN Appoints Egerton Idehen as Chief Broadband Officer
MTN Nigeria, leading technology company, has announced the appointment of Egerton Idehen as Chief Broadband Officer (CBBO), effective April 2025. Egerton joined MTN in 2002 as a Call Centre Agent and…
- 20 Jul 2025
Polaris Bank Equips 500+ Journalists with Digital Tools for Modern Storytelling
Polaris Bank Limited recently hosted a hybrid capacity-building seminar for approximately 500 journalists both in Nigeria and internationally. The seminar, themed “Empowering Journalists in the…
- 25 Sept 2018
iSON Technologies Collaborates AVAYA on Digital Transformation in Africa
iSON Technologies, in partnership with Avaya, recently hosted an exclusive customer experience management (CEM) event to address the needs of businesses in Nigeria in building connected experiences…
- 1 Sept 2017
Mahindra Comviva to Acquire Emagine International
Mahindra Comviva, a global leader in mobility solutions, has signed an agreement to acquire Emagine International for an undisclosed value. Emagine International is a specialist provider of…
- 12 Nov 2020
Zoho partners TCS to Provide End-to-end Business Solutions to Enterprise & Mid-market Companies
Zoho, global technology company has announced a strategic alliance with Tata Consultancy Services (TCS) to provide superior Customer Relationship Management, IT Service Management and e-Commerce…
- 3 Mar 2023
Samsung Expands Nigerian Footprint with Opening of Customer Service Plaza in Allen
Samsung Electronics West Africa has continued to solidify its presence in Nigeria, especially in its engagement with the customers. L-R: Subash Sehgal, Technical Head, MGS; Charlie Lee, Managing…
- 2 Jul 2024
Polaris Bank Partners NCF on Land Restoration, Tree Planting
In pursuit of its Corporate Social Responsibilities (CSR), Polaris Bank Limited, is partnering the Nigeria Conservation Foundation (NCF), on land restoration through tree planting initiative. Polaris…
- 20 Mar 2018
Africa’s Second Customer Loyalty NPS Masterclass Opens Today in Lagos
mSurvey , the company that enables businesses to reach out to their customers directly from their mobile phones, will be hosting Africa’s second Customer Loyalty Net Promoter Score Masterclass on…
- 16 Jul 2014
Excellence Customer Care Key to Service Industry Growth -DHL
For many consumers, the satisfaction from purchasing a physical product often increases significantly from the moment they unpack and begin utilising the product (i.e. such as a new technological…
- 12 Apr 2016
Etisalat Appoints Nigerian Directors
Etisalat Nigeria has announced the appointment of Adeolu Dairo as Director, Consumer Segment, Elvis Ogiemwanye as Director, Brand & Experience and Eric Uwaoma as Director, Enterprise Segment. The…
- 22 Jul 2021
MultiChoice Nigeria Unveils New & Revamped DStv Business Packages
MultiChoice Nigeria has launched new, simplified DStv Business packages for businesses and corporate organizations in Nigeria. L-R: Martin Mabutho, Chief Customer Officer, MultiChoice Nigeria,…
- 26 Nov 2015
Airtel Voted Best Company in CSR Health Intervention at SERAs 2015
Airtel Nigeria, has emerged the ‘Best Company in CSR Health Intervention’ at the 2015 Nigeria CSR Award, otherwise known as the Social Enterprise Report Awards (SERAs). Themed ‘Building Partnership…
- 15 Nov 2012
Etisalat @ Akure, Reiterates Commitment to Customer Care
Mr. Otuyemi Otule, director, IT Strategy, Planning and Architecture, Etisalat Nigeria, has given an insight into the action plan of the company, explaining that the company sees great opportunities…
- 17 Jan 2019
Microsoft 4Afrika partners FirstBank to support SMEs
First Bank of Nigeria Limited collaborates with Microsoft 4Afrika to host a free-to-attend event for SMEs aimed towards promoting technology adoption and skills development in the country. The…
- 11 Sept 2016
Etisalat Gets Commendations at Benin Customers’ Forum
Etisalat, Nigeria’s telecommunications operator, has reiterated its commitment to strengthening relationships with its millions of teeming customers across the country through constant value-adding…
- 23 Sept 2016
Etisalat Gets Commendation for Service Delivery
Etisalat has reiterated its commitment to strengthening relationships with its millions of teeming customers across the country through constant value-adding engagement. Elvis Ogiemwanye, director,…
- 6 Apr 2018
IT Firm Unveils Corporate Head Office in Lagos.
Large Michaels has opened its corporate head office and experience centre in Lagos, in a bid to deliver cutting-edge IT solutions and technical back-ups to its customers. Mr. Michael Ezeamama,…
- 26 Oct 2018
Five Trends Reshaping African Retail
By Adeniyi Ogunfowoke When it comes to retail, the African continent is not lagging behind nor is it playing catch up. So, if you mention the big retail and ecommerce companies in the world…
- 13 Oct 2015
Airtel fetes Premier Customers in Port Harcourt
As part of continuous efforts to deepen relationship with its customers across Nigeria, leading telecoms services provider, Airtel Nigeria recently organised an exclusive business forum for premier…
- 20 Jul 2016
Etisalat Strengthens Relationship with Customers in Uyo
In a direct demonstration of its leadership as Nigeria’s most customer-friendly telecoms operator, Etisalat, recently hosted customers on its network to a Customer Forum at Eemjim Hotel Uyo, the Akwa…
- 31 Oct 2018
First Bank, Clickatell Drive Financial Inclusion in Nigeria using WhatsApp
Clickatell is promoting financial inclusion in Nigeria by enabling FirstBank to launch Chat Banking on WhatsApp, unlocking the opportunity for millions of new consumers to experience an improved way…
- 15 Nov 2016
Etisalat Holds Dealers Interaction Session in Lagos
Etisalat Nigeria demonstrated its leadership in building sustainable excellent customer relations by hosting its last Customers Forum session for 2016. The event which held in Lagos featured…
- 15 Jun 2009
Ericsson’s Managed Services Cut Operators’ Cost by 20%
Jan Frykhammar is senior Vice President and Head of Business Unit Global Service, Ericsson Ericsson and Managed Services Ericsson has the telecom industry's most comprehensive managed services…
- 24 Aug 2022
Why the End-to-End Journey Matters to Customers
Gone are the days when the customer purchasing journey was a simple, neat linear one from point A to B. Indeed, the process between these two points has become a great deal more complex with the wide…
- 13 Feb 2024
Mastercard Taps Folasade Femi-Lawal as New Country Manager for West Africa
Mastercard, a leading company in digital payments and technology, is pleased to announce the appointment of Folasade Femi-Lawal as the new Country Manager and Area Business Head for West Africa. With…
- 7 Dec 2015
Globacom Unveils Details of Agreement with Vodafone
Globacom has unfolded the details of its strategic partnership with Vodafone, assuring its subscribers of a new phase of innovation-leadership and unrivalled quality of service. The mutually…
- 28 May 2013
Over 1Bn Subscribers Benefit from Ericsson's Managed Services
In an increasingly Networked Society, a growing number of devices are expected to use broadband connections to deliver a wide array of rich communication and multimedia services, anytime, anywhere.…