30 results
- 9 Oct 2022
Customer Service Week: 9PSB Unveils Its Customer Service Centre
9 Payment Service Bank (9PSB), Nigeria’s foremost digital payment service bank focused on financial inclusion has unveiled its Customer Service Centre as part of activities lined up to celebrate this…
- 12 Jan 2015
Weak Mobile Customer Service Harming Customer Engagement- Gartner
Following a prediction that by 2017, one-third of all customer service interactions will still require the support of a human intermediary, Gartner, Inc. said that weak mobile customer service is…
- 8 Oct 2021
MTN to Reward 20 Customers with Free Airtime to Mark Customer Service Week
As part of activities to commemorate the annual Customer Service Week and in continuance of its 20th-anniversary celebrations, telecommunications giant, MTN Nigeria has announced it will give 20…
- 13 Aug 2013
LG Launches Women Friendly Customer Service Programme
LG Electronics, a global leader in consumer electronics has launched a unique women-friendly customer service programme known as the ‘LG Pink Service’ in Nigeria. This new customer service initiative…
- 12 Oct 2009
Aitec Conference to Focus on Effective Customer Service
Nigeria’s customer service and contact centre managers will be challenged to introduce world-class customer service standards at this year’s Customer Service & Contact Centre…
- 8 Oct 2020
Customer Service Week: UBA Hinges Customer Satisfaction on Innovation, Optimisation and Upgrading of Banking Platforms
United Bank for Africa (UBA) Plc, Pan African financial institution, has said that the recently embarked transformation of its processes is to ensure that customers’ expectations are not only met but…
- 6 Oct 2022
MTN Gifts Customers Airtime top-up to Celebrate Customer Service Week
ICT giant, MTN Nigeria, is gifting customers airtime through engaging activities across its social media platforms, from October 5th-7th 2022, as part of its celebration of the annual Customer…
- 9 Oct 2024
Kuda Organises Webinar to Celebrate Customer Service Week 2024, Reaffirms Commitment to Excellence
In celebration of Customer Service Week 2024, Kuda hosted a webinar to equip its employees with tips to deliver exceptional service to internal and external customers. The webinar, ‘Going Above and…
- 16 Nov 2017
4 Interesting Ways To Improve Customer Service
By Damilola Ojo In very simple terms, customer service is really just about keeping the customer happy. There are ways or strategies to employ to improve your customer service as an organization and…
- 9 May 2013
Glo Wins Award for Customers Service
Globacom has been honoured for its customer service delivery as it won the Excellent Customer Services Award at the Nigeria RISE award which held at the weekend in Abuja. Mr. Labaran Maku,minister of…
- 7 May 2013
Glo Wins Customer Service Award
Globacom has been honoured for its customer service delivery as it won the Excellent Customer Services Award at the Nigeria RISE award. Labaran Maku, Honourable Minister of Information, who handed…
- 30 Nov 2009
The Many Woes of Customer Service Delivery in Telecom
It is a popular saying that a customer in every service driven business such as telecom is king and therefore should be treated as such. The subscriber in the business of telecommunications is the…
- 10 Oct 2025
Glo Reaffirms Commitment to Excellence @ Customer Service Week
Technology company, Globacom, has observed the 2025 Customer Service Week with a restatement of its commitment to excellent service deliver. The celebration at Globacom’s Call Centre added colour to…
- 22 Jul 2021
Customer Appreciates Service Delivery of Nigeria’s eCommerce Market Operator
E-commerce is still in its infancy in Nigeria and Africa in general. Despite this, many would agree that a lot of progress has been made in the industry. What we have today is a big leap to what…
- 17 Oct 2024
MoneyMaster PSB Celebrates Customers at Owode Onirin Market
In commemoration of the 2024 Customer Service Week, an annual celebration by businesses to appreciate customers' loyalty and patronage, the MoneyMaster Payment Service Bank team on Friday visited the…
- 12 Apr 2024
New Salesforce-WhatsApp Integration brings Marketing and Service Conversations together
Salesforce, the #1 AI CRM, announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way…
- 27 Sept 2017
Global IaaS Public Cloud Services Market Grew by 31% - Gartner
The worldwide infrastructure as a service (IaaS) public cloud market grew 31 percent in 2016 to total $22.1 billion, up from $16.8 billion in 2015, according to Gartner, Amazon was the No. 1 vendor…
- 3 Mar 2023
Samsung Expands Nigerian Footprint with Opening of Customer Service Plaza in Allen
Samsung Electronics West Africa has continued to solidify its presence in Nigeria, especially in its engagement with the customers. L-R: Subash Sehgal, Technical Head, MGS; Charlie Lee, Managing…
- 2 Aug 2014
Signal Alliance, Cisco Roll out New Customer Care Services Solution
Signal Alliance Limited, systems integration and solutions provider recently announced the introduction of the Cisco Smart Care Services, a services solution platform that fosters proactive…
- 12 Oct 2016
IBM, Four Others Lead Managed Services Market, Value Nears $200Bn
A new report by MarketsandMarkets shows the managed services market is estimated to grow from USD 145.33 Billion in 2016 to USD 242.45 Billion by 2021, at a Compound Annual Growth Rate (CAGR)…
- 23 Feb 2017
Gartner Predicts Public Cloud Services Market to Grow 18% in 2017
The worldwide public cloud services market is projected to grow 18 percent in 2017 to total $246.8 billion, up from $209.2 billion in 2016, according to Gartner, Inc. The highest growth will come…
- 9 Sept 2013
FCMB Explains CBN policies, Products & Services @ Nationwide Customers Meet
First City Monument Bank (FCMB) has commenced a nationwide customer forum to educate her customers on the recent cashless policies of CBN; and solicit suggestions aimed at improving the Bank’s…
- 2 Aug 2018
Worldwide IaaS Public Cloud Services Market Grew 29.5% in 2017 - Report
The worldwide infrastructure as a service (IaaS) market grew 29.5 percent in 2017 to total $23.5 billion, up from $18.2 billion in 2016, according to Gartner, Inc. Amazon was the No. 1 vendor in the…
- 18 Nov 2013
IDC Launches New WU Smart Customer Operations Advisory Service
IDC Energy Insights on Monday announced the launch of a new advisory service, Worldwide Utilities Smart Customer Operations, designed to help utilities and energy retailers servicing electricity,…
- 9 Nov 2015
Big Data Technology, Services Market Growing to $48.6Bn in 2019- IDC
The Big Data market continues to exhibit strong momentum as businesses accelerate their transformation into data-driven companies. This momentum is driving strong growth in big data-related…
- 21 Sept 2009
Customer Satisfaction as Key to Market Success
Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business…
- 9 Sept 2019
VDT Opens Experience Center to Deepen Market Penetration
VDT Communications Limited, Nigeria’s leading broadband communication service provider has in a strategic move to deepen market penetration and improve customer service, opened its flagship Customer…
- 4 Oct 2022
Wema Bank Launches Telemedicine Service for Customers
Wema Bank, in partnership with Health Connect, has introduced Wema Health Connect 24/7, a telemedicine service designed to deliver first-level medical services to customers. Wema Health Connect 24/7…
- 3 Oct 2012
Oracle Expands Cloud Services Portfolio
Thomas Kurian, executive vice president, Oracle Product Development, has announced that Oracle is expanding its Oracle Cloud services portfolio, and continues to demonstrate significant customer and…
- 31 Dec 2014
IBM Leads Mobile Application Development, Testing Consulting Services Market
IBM has been identified as a Leader in the IDC MarketScape: Worldwide Mobile Application Development and Testing Services 2014 Vendor Assessment. Following an evaluation of 19 service providers…