26 results
- 28 Sept 2010
Visafone to Improve Service Delivery with NPS
Visafone has introduced an opinion poll methodology tagged; Net Promoter Score (NPS) as a way of ensuring excellent customer service delivery and responsiveness to customers. The Visafone NPS aims to…
- 2 Jun 2026
NPS, New Payment Infrastructure Hits 153,000 Transactions in Pilot Phase
Nigeria’s National Payment Stack (NPS) processed 153,000 transactions during its pilot phase, moving closer to a full rollout. Pic credit.....manifieldsolicitors.com This next-generation payment…
- 20 Mar 2018
Africa’s Second Customer Loyalty NPS Masterclass Opens Today in Lagos
mSurvey , the company that enables businesses to reach out to their customers directly from their mobile phones, will be hosting Africa’s second Customer Loyalty Net Promoter Score Masterclass on…
- 4 Aug 2008
NIS, NPS: 370,000 Applicants Jostle for 7,000 Openings, -Abbe
Major-General Godwin Abbe (Rtd), Minister of Interior, has announced that over 370,000 applicants turned up for just 7,000 vacancies while 43 others died nationwide during the recently concluded the…
- 18 Jun 2025
NIBSS National Payment Stack to Transform Nigerian Instant Payments
Nigeria Inter-Bank Settlement System (NIBSS) has launched the National Payment Stack (NPS), a payment infrastructure aimed at redefining digital payments in Africa and building on the introduction of…
- 10 Nov 2025
Nigeria Records First Successful Transaction on National Payment Stack
Nigeria’s digital payment industry has reached a major milestone with the first live transaction completed on the National Payment Stack (NPS), a new digital infrastructure designed to unify and…
- 25 Jan 2018
NIPOST set to Begin Electronic Money Order next Month
Nigerian Postal Service (NIPOST) says will unveil Electronic Money Order in the country by February, just as Mr. Bisi Adegbuyi, Postmaster General of the Nigerian Postal Service (NPS), said the…
- 5 Mar 2018
mSurvey Hosts DEMO Day in Nigeria
mSurvey, the mobile-first consumer feedback platform which allows business to obtain feedback directly from their customers in real-time, has officially launched in Nigeria. Safaricom backed mSurvey…
- 13 Nov 2025
PalmPay Executes Nigeria’s First Live Transaction on the National Payment Stack
PalmPay, Nigeria's leading digital banking platform, has once again demonstrated its leadership in driving the nation’s payment revolution. In a landmark development for Nigeria’s digital economy,…
- 28 Jun 2026
ACAMB, NIBSS Unite to Drive Faster, Cheaper Digital Payments in Nigeria
Association of Corporate Communication and Marketing Professionals in Banks (ACAMB) has urged banks to deepen the adoption of digital payment channels, including QR code payments, following a…
- 16 Nov 2019
Ericsson, MTN Partner to Improve CX Across Africa
MTN has implemented the Ericsson Customer Experience Programme (ECEP), in an effort to transform from a traditional operator into a modern, digital business. Rolled out across eight networks,…
- 18 Nov 2025
NIBSS's Platform Becomes Africa’s First ‘Mature’ Instant Payment System
Nigeria Inter-Bank Settlement System’s (NIBSS) Instant Payment platform (NIP) has become the first and only Instant Payment System (IPS) in Africa to reach the “Mature” level of inclusivity on…
- 21 Feb 2016
Streaming Delays Mentally Taxing for Smartphone Users- Ericsson Mobility Report
Just launched, the Mobile World Congress edition of the Ericsson Mobility Report has revealed the impact of different levels of network performance on smartphone users and their perceptions of mobile…
- Financial28 Aug 2026
NIBSS Launches Free Quarterly Financial Services Journal
Nigeria Inter-Bank Settlement System (NIBSS) Plc has launched NIBSS Digest- a quarterly digital journal aimed at shaping conversations around the future of payments and financial services in Nigeria, Africa and beyond.
- 7 Sept 2014
Independent Regulator will Lift Postal Industry -Emeje
Dr. Simon Emeje, senior assistant, Postmaster-General of NIPOST and head of Courier Regulatory Department (CRD), is a strategic thinker, leadership specialist, entrepreneur and development…
- 22 Feb 2016
Vodafone Group Selects Ericsson For Global Customer Experience Management
Ericsson Expert Analytics has been selected by Vodafone Group as a strategic solution for Customer Experience Management (CEM) across 22 countries. Ericsson Expert Analytics is a real-time,…
- 14 Apr 2017
Buhari Sacks PenCom, CPC Bosses, 21 Others
President Muhammadu Buhari on Thursday relieved the heads of 23 Federal Government agencies of their appointments and approved the appointment of their replacements. Key agencies of government…
- 26 Oct 2017
Data, Digital Services Drive MTN Revenue in Q 3 of 2017
MTN group's total revenue for the third quarter of the year increased by 6.9%, and group service revenue was up 7.4% due to increase in its data revenue and digital services. According to Rob Shuter,…
- 2 Jul 2018
CBN Orders Banks to Settle USSD Disputes in 3 Days
Central Bank of Nigeria (CBN), has directed all commercial banks to resolve disputes arising from use of Unstructured Supplementary Service Data (USSD) channel within three days. USSD, is a…
- 2 Jul 2018
CBN Mandates Banks to Resolve USSD Complaints in 3 Days USSD
The Central Bank of Nigeria (CBN), over the weekend directed all commercial banks to resolve disputes arising from use of Unstructured Supplementary Service Data (USSD) channel within three days. Mr.…
- 5 Jul 2018
MTN Redefines Customer Experience with CEM
In a bid to solve customer related issues, MTN in partnership with Nokia have unveiled revolutionary customer experience management system that would address challenges impeding customers experience…
- 22 Jul 2019
Multi-Stakeholder Approach Needed to Minimise Exposure to Cybercrimes - NCC
The Nigerian Communications Commission (NCC) has stated that multi-stakeholder approach where all necessary stakeholders within the telecommunications ecosystem play their respective roles will help…
- 19 May 2020
MTN Plans N600Bn Investment in Network Infrastructure
MTN Nigeria plans to spend an estimated N600 billion on technical infrastructure over the next three years as it looks to expanding its network coverage across the country by 2024, according to Ferdi…
- 10 Dec 2020
Inlaks bags Financial Inclusion Platform of the year Award at BAFI 2020
Inlaks, the leading African systems integrator and financial technology solutions provider, has been named the Financial Inclusion Platform of the Year implementation partner of the Integrated…
- 30 Jun 2021
Clickatell Launches Combined Chat Desk, Chat Flow Solution in Contact Centres
Clickatell, the leader in mobile communications and chat commerce, today announced the launch of its Chat Desk and Chat Flow solutions delivering a superior customer experience through chat.…
- 5 Oct 2022
FCMB Celebrates Happy Customers, Peerless Service, Talents
By ensuring the right blend of technology and people, First City Monument Bank Limited (FCMB) is creating a feeling of happiness and satisfaction for its customers across all service touchpoints as…