30 results
- 3 Apr 2024
Elevate Your Business Communication: WhatsApp Business App vs. WhatsApp Business Platform
By George Muhia, Industry Lead – Africa Digital Natives at Infobip In the age of digital transformation, effective communication with customers is the key to success for businesses of all sizes. With…
- 15 Jul 2022
How to Grow Your Business with WhatsApp
WhatsApp has always provided people with the ability to connect faster. From enabling people to reach out to friends to stay in touch with family, WhatsApp has strengthened relationships in many ways…
- 25 Mar 2025
Five WhatsApp Business Features Every Small Business Should Be Using
Micro, Small and Medium-sized Enterprises (SMBs) are the backbone of most economies accounting for 90% of businesses, over 70% of employment, and 50% of global GDP, according to the United Nations.…
- 14 Jun 2022
WhatsApp Launches Campaign to Help Business Owners Get More from its Business App
WhatsApp has announced the launch of the WhatsAppreneurs campaign, profiling small entrepreneurs from Africa who are using the WhatsApp Business app to grow their business and reach more customers.…
- 23 Apr 2019
Freshworks Integrates with WhatsApp Business Solution
Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp.…
- 10 Aug 2017
5 Lucrative Ways to Use Whatsapp for Business
The simplicity of Whatsapp shouldn’t fool you into thinking its use is limited to mere casual chatter. Whatsapp can be a powerful and highly cost-effective business tool to those who know how to…
- 9 Nov 2021
Meta Launches Business Coach Tool on WhatsApp to Help SMBs in Africa Grow Online
Meta on Tuesday launched Facebook Business Coach, an innovative and easily-accessible way for owners of small-and medium-sized businesses (SMBs) in South Africa, Nigeria, and Kenya and other English…
- 8 Nov 2023
Infobip Offers Businesses End-to-End Purchase Journeys on WhatsApp
Infobip, global cloud communications platform now enables businesses to design and implement end-to-end customer purchase journeys within WhatsApp. Using the latest features in the WhatsApp Business…
- 9 Mar 2023
Five Ways Businesses in Nigeria Can Drive Sales this Ramadan
As the country prepares for Ramadan, business owners look for ways to keep their operations running smoothly and stay connected with customers. For a lot of businesses, this means using WhatsApp to…
- 3 Aug 2018
Clickatell Partners Nigerian Banks to Roll out Chat Banking Capabilities
Clickatel, an authorized WhatsApp Business Solution Provider is partnering Nigerian banks to roll out their chat banking capabilities on WhatsApp across Africa. Clickatell’s customers on WhatsApp…
- 8 Dec 2016
WhatsApp, Viber Adversely Affecting our Business in Nigeria – MTN
Ferdinand Moolman, Chief Executive Officer, MTN, has said that the activities of ‘over-the-top’ companies like WhatsApp have adverse effects on the sustainability of Nigeria’s telecommunications…
- 6 Sept 2018
Clickatell Transact Powers UBA to Launch Chat Banking on WhatsApp in Nigeria
Clickatell, an authorized WhatsApp Business Solution provider, is proud to announce that United Bank for Africa (UBA) will be going live with their Chat Banking solution – Leo on WhatsApp. In a first…
- 23 Oct 2020
WhatsApp Gifts Users “Mute Forever” Feature for Chats
WhatsApp, chat app, has released the “Always” mute feature for users. The feature is available for Android and iOS users and will allow users to mute the notifications of a WhatsApp chat or a group…
- 22 Jul 2021
Facebook, Ajua Sign Agreement to Empower African SMEs with Automated Customer Support
Ajua signs an agreement with Facebook to automate commercial interactions and customer support for businesses through WhatsApp. This partnership is one of two in Africa of companies that are directly…
- 23 Nov 2025
Usernames to Replace Phone Numbers on WhatsApp in 2026
After two years of quiet testing, the WhatsApp messaging app will soon allow users and businesses to hide their phone numbers and be identified only by a username. This major feature is expected to…
- 17 Jan 2021
Concerns Force WhatsApp to Pause February 8 New Privacy Policy
WhatsApp has halted plans towards its proposed update, aimed at increasing business transactions on the platform, after concerns from users globally about privacy. WhatsApp users received…
- 23 Feb 2026
WhatsApp Faces Regulatory Obstacles in Africa
Mark Zuckerberg’s tech empire is once again under regulatory pressure in Africa after competition authorities across 21 markets launched a formal probe into changes affecting WhatsApp’s AI ecosystem.…
- 6 Sept 2017
Five Powerful Ways WhatsApp Has Changed Our Lives
Since Facebook bought WhatsApp in 2014 for 22 billion dollars, it has significantly transformed the way we communicate and our lives. As such, Jumia Travel, the leading online travel agency, shares…
- 26 Mar 2019
Clickatell Powers MTN’s Chat Commerce Service on WhatsApp
MTN South Africa has partnered with global customer engagement company, Clickatell, to launch MTN Chat, enabling its customers to engage with the telco over WhatsApp. MTN Chat will enable customers…
- 2 Nov 2018
WhatsApp to Begin Ads Next Year
Popular messaging service WhatsApp will soon be monetised by Facebook, with the possibility of ads appearing early next year in users' 'status' updates. According to Chris Daniels, VP, WhatsApp, "We…
- 23 Jul 2026
ChatPay Unveils Public Waitlist for WhatsApp-Based Banking Platform
ChatPay has launched Africa's conversational banking platform, enabling individuals and businesses to access financial services through WhatsApp. The Lagos-based fintech startup, is in controlled…
- 18 Nov 2020
Facebook Launches Nigerian SMB Success Stories Series in Partnership with BellaNaija & Guardian TV
Facebook is excited to announce the start of its #FBSuccessStory campaign, aimed at spotlighting Nigerian entrepreneurs using Facebook, Instagram and WhatsApp to grow their business. The campaign,…
- 26 Mar 2024
Bayobab Group Incorporates Nine Fibre Companies
MTN Group-owned Bayobab, a provider of pan-African digital communications solutions, has expanded its footprint with the incorporation of nine specialised fibre businesses, each with the necessary…
- 17 Jan 2024
How click-to-chat ads can elevate customer engagement to new heights
By George Muhia, Industry Lead – Africa Digital Natives at Infobip Click-to-chat ads are a form of interactive advertising that allows businesses to connect with their audience in real-time on…
- 21 Jan 2021
WhatsApp Shifts Deadline for New Policy Update Terms
WhatsApp has announced that it is moving forward the date for the acceptance of its new terms and conditions to May 15 from February 8. When the platform announced a few days ago that it would delete…
- 7 Sept 2017
Facebook to Monetise WhatsApp
Facebook is gearing up to make money from WhatsApp, the messaging service used by more than a billion people every day. WhatsApp will test new features to make it easier for people to…
- 9 Feb 2026
EU Eyes Interim Ban on Meta's WhatsApp AI Restrictions
European Union has launched a formal challenge against Meta Platforms over a new policy restricting third-party artificial intelligence tools on WhatsApp. Meta Regulators accuse the U.S. tech giant…
- 9 Dec 2021
Meta Unveils ‘Africa Year in Review’ for 2021
Meta on Thursday released its ‘2021 Africa Year in Review’, an infographic capturing some of the company's significant investments and initiatives in sub-Saharan Africa this year - focused on driving…
- 5 Oct 2021
Facebook Explains Backbone Shutdown behind Global Outage
The massive outage that took down Facebook, its associated services (Instagram, WhatsApp, Oculus, Messenger), its platform for businesses, and the company’s own internal network all started with…
- 30 Jul 2020
Polaris Bank Moves to Boost Capacity Of SMEs
Polaris Bank has partnered with the global social media giant, Facebook to provide free digital marketing training to SMEs in Nigeria. The Bank explained that this move is intended to equip Small and…