30 results
- 23 Jan 2020
9mobile Introduces ‘Enin’ Chatbot to Serve Customers Better
9mobile, has launched the first Artificial-Intelligence chatbot solution named Enin to offer personal digital customer assistance to customers on its services. Enin, a stylised name from the number…
- 27 May 2020
Chatbot Uptake to Remain Robust as Firms Seek Competitive Edge in Nigeria
By Olajide Osho-Thomas Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive down costs. This…
- 10 Feb 2017
Assessing The Impact Of Chatbot Technology
Technology has consistently thrown up a lot of new lexicons and terminologies given to new tech innovations and solutions. One that is currently trending is the Chatbot. Recently, I had a chat with…
- 6 Sept 2021
Modern Customer Engagement: Keeping up with Gen Y and Z
By Andrew Bourne, Regional Manager, Africa, Zoho Corp. The term ‘customer engagement’ is arguably one of the biggest buzzwords in today’s business landscape. It's so widely used that when many people…
- 16 Mar 2023
Breaking Down Barriers to Voter Engagement: The Success Story of Infobip and Yiaga Africa
In an effort to drive more meaningful voter engagement in Nigeria's 2023 general elections, Yiaga Africa, a leading non-partisan, non-profit organisation, partnered with Infobip, a global cloud…
- 25 Sept 2025
How AI-Powered Chatbots can Boost West Africa’s Fragmented Public Service Delivery
By Olatayo Ladipo-Ajai, Regional Manager West Africa at Infobip Nigeria The public sector in West Africa, much like in other parts of the world, is grappling with deep-rooted challenges. From rigid…
- 31 May 2023
Fawry, Infobip Partner to Enhance Electronic Payment Services
Fawry, the leading payments and fintech company in Egypt, has partnered with Infobip, a global cloud communications platform, to enable payments through META channels. This partnership will offer…
- 10 Apr 2019
SIMBA Infrastructure, Avaya Explore Future of Intelligent Communications Experience
SIMBA Infrastructure Ltd., in partnership with Avaya, recently organized an Avaya Innovation Day forum designed to exclusively enhance customer experience and fulfilment, an event which provided…
- 27 Mar 2019
Datacrest Technology Unveils its Smart City, Cloud Solutions in Nigeria
Datacrest Technology Limited, an Information Technology and Software Developer organisation that partners globally recognised Original Equipment Manufacturers (OEMs), has unveiled its Smart City…
- 22 Feb 2021
SystemSpecs Supports Young Innovators, Emphasizes Need for Product Differentiation
Frontline technology firm, SystemSpecs, has again, demonstrated its commitment to promoting innovation in Nigeria by its sponsorship of the UK-Nigeria Tech Hub Devcamp, a program that trains young…
- 19 Aug 2020
Ikeja Electric Launches WhatsApp Chatbot
Ikeja Electric, Nigeria’s largest power distribution company, has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service.…
- 8 Jul 2026
Kaspersky Warns of Data Security Risks for Users of AI Travel Planner
Using Artificial intelligence (AI) for travel planning saves time and simplifies trip prep but poses significant data security risks, as almost 86 percent of users report privacy concerns, according…
- 1 May 2026
Meet Top Five Tech-Driven Banks and Their Overseers
With the rapid rate of technological change and shifting customer demands, financial institutions in Nigeria have been looking to keep up with innovation and modernise their technology. Nigeira…
- 2 May 2024
Embracing AI to Help Reshape Business Dynamics and Customer Interaction
By Tamara Rajić, Director of Business Strategy EMEA at Infobip World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and…
- 7 Mar 2025
Microsoft Develops AI Reasoning Models to Rival OpenAI
Microsoft is advancing its artificial intelligence (AI) strategy by developing its own AI reasoning models to compete with OpenAI, according to a report by The Information. This move is aimed at…
- 18 Mar 2025
9mobile Reinforces Innovation Leadership with Echoes, Its Trailblazing AI Storytelling Platform
9mobile, telecommunications provider in Nigeria, continues to push the boundaries of innovation with the introduction of Echoes, its AI-driven storytelling platform that seamlessly blends artificial…
- 22 Sept 2022
Infobip Shines at Tech Innovation Awards 2022, Receives Double Honours
Infobip, Leading cloud communications platform, has received two top recognitions at the Tech Innovation Awards 2022 which celebrates excellence and impacts in the Nigerian technology space. At the…
- 28 Feb 2024
Infobip Supports the Launch of Podravka’s ‘SuperfoodChef-AI by Coolinarika’ to Champion Healthier Eating
Infobip, global cloud communications platform has joined forces with Podravka Group, one of the leading Croatian multinational companies, and digital agency 01 Content & Technology – C3 Croatia,…
- 19 Jun 2024
Meta Announces Llama Impact Innovation Awards to Support AI-Driven Organisations in Africa
Meta on Wednesday announced the launch of the Meta Llama (Large Language Model Meta AI) Impact Innovation Awards, building on its commitment to open science and empowering developers in every…
- 11 May 2023
Infobip Integrates Microsoft Dynamics 365 Marketing to Support Marketing Communications
Infobip, Global cloud communications platform has enhanced its collaboration with Microsoft Dynamics 365 Marketing to help businesses meet customers on their preferred channels and boost return on…
- 29 Jan 2023
Meet the 11 Disruptive Startups Selected for Cohort 3 of ASIP Accelerator Program
Startupbootcamp AfriTech, Africa's leading tech Accelerator, together with founding partner and leading telecom giant, Telecel Group have selected the participants of the much-coveted Accelerator…
- 2 May 2023
Nomba Raises $30M Pre-Series B to Deliver Bespoke Payment Solutions for African Businesses
Nomba, a payment service provider for African businesses, has raised a $30 million Pre-Series B funding round to support the delivery of bespoke payment solutions for African businesses. The…
- 30 Oct 2025
From Content to Capital: Decoding Africa’s Next Media Boom by Reuben Kalu
In today’s economy, media is not just an amplifier—it is the engine that drives growth, perception, and transformation . The latest PwC Africa Entertainment & Media Outlook 2025–2029 paints a…
- 24 Jun 2021
Coven Works, Shecluded Partner to Lift Tech Women with Financing Options
A US-based Artificial Intelligence (AI) educational FinTech firm, Coven Works Inc, is partnering with Shecluded to provide easy access to financing options for women who want to commence their career…
- 26 Mar 2024
Heirs Insurance Launches User-friendly Website for Stakeholders
Heirs Insurance Group, Nigeria’s fastest growing insurance group, has launched a new website that delivers the most user-friendly insurance experience in the industry. In addition to its features…
- 7 Feb 2024
Businesses must harness the power of conversational experiences to enhance customer engagement and personalisation
By Siddharth Bawa, Account Executive at Infobip Delivering exceptional customer experiences has become crucial for businesses, with an increasing number of organisations recognising that omnipresence…
- 3 Apr 2024
Elevate Your Business Communication: WhatsApp Business App vs. WhatsApp Business Platform
By George Muhia, Industry Lead – Africa Digital Natives at Infobip In the age of digital transformation, effective communication with customers is the key to success for businesses of all sizes. With…
- 28 May 2025
Firm Reports a 48% Increase in Malicious Packages Threatening Software Supply Chains
Kaspersky’s Global Research and Analysis Team (GReAT) experts at the 10th annual Cyber Security Weekend – META 2025 held recently, talked about supply chain attacks and reported that by the end of…
- 14 Apr 2022
Kudi Rebrands as Nomba
African Financial Technology Company, Kudi changes name to Nomba as it transitions into an omni-channel payment platform providing tools to enable businesses grow. The company has expanded its range…
- 16 Oct 2023
Four Privacy Risks in Using ChatGPT for Businesses
Today, many people rely on neural network-based language models like ChatGPT for their jobs. A Kaspersky survey in Russia revealed that 11% of respondents have utilised chatbots, with nearly 30%…