30 results
- 16 Dec 2016
Adobe, Oracle, Others Lead Customer Experience Management Market
The global customer experience management (CEM) market is estimated to grow from USD 5.06 Billion in 2016 to USD 13.18 Billion by 2021, at a CAGR of 21.1%. The major factors driving the CEM market…
- 22 Feb 2016
Vodafone Group Selects Ericsson For Global Customer Experience Management
Ericsson Expert Analytics has been selected by Vodafone Group as a strategic solution for Customer Experience Management (CEM) across 22 countries. Ericsson Expert Analytics is a real-time,…
- 5 Jul 2018
MTN Redefines Customer Experience with CEM
In a bid to solve customer related issues, MTN in partnership with Nokia have unveiled revolutionary customer experience management system that would address challenges impeding customers experience…
- 13 Aug 2018
Layer3 Set To Transform Customer Experience with CEM Solutions
Layer3, a leading ICT solutions firm, is transforming customer experience across various market segments by introducing cutting-edge technology Customer Experience Management solutions. This will no…
- 29 Jun 2018
MTN to Boost Customers’ Experience with ‘CEM’
MTN Nigeria has launched the first phase of its Customer Experience Management (CEM) platform, as part of efforts to address challenges that impede customers’ experience on the its network. …
- 2 Mar 2025
PalmPay Opens New Customer Experience Center to Strengthen Customer Support
PalmPay, a leading fintech platform in Nigeria, has launched its experience center in Lagos, further expanding its commitment to customer engagement and support. The grand launch event, held at the…
- 22 Nov 2020
5 Major Customer Experience Trends that Shaped 2020
By Andrew Bourne, Region Manager, Africa, Zoho Corporation Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival. As…
- 6 Jan 2025
KPMG Recognizes PalmPay for Excellence in Its 2024 West Africa Banking Industry Customer Experience Survey
PalmPay, Africa-focused fintech platform, has been recognized in the 2024 KPMG West Africa Banking Industry Customer Experience Survey for delivering exceptional customer experiences and surpassing…
- 29 Nov 2017
iSON Technologies Transforming Customer Experience in Africa
By peter oluka Most conversations today revolve around enhancing customer experience through digitisation. Research has revealed that over 72 percent of global businesses are highly eager to…
- 29 Nov 2017
iSON Technologies Reaffirms Commitment to Transforming Customer Experience
Research has revealed that over 72 percent of global businesses are highly eager to prioritize their customer experience journey through tangible improvements. Yet and not surprisingly, according to…
- 24 Sept 2020
MTN Revv Programme: Experts Train SMEs on Customer Experience and Data Analytics
Experts at the latest edition of the Revv Programme masterclass have trained SME owners how to improve customer experience and maximise data analytics to scale their business growth. The…
- 16 Oct 2025
Polaris Bank Reinforces Commitment to Exceptional Customer Experience at Ibadan Trade Forum
Polaris Bank has reaffirmed its commitment to delivering exceptional customer experience through deeper engagement and partnership with its clients. This was demonstrated last Thursday when the Bank…
- 19 Jun 2020
Infobip Launches Conversations – Contact Centre Solution for Connected Customer Experiences
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Olatayo Ladipo-Ajai, country head at…
- 8 Dec 2008
Zain, British Council Hold Management Forum on Customer Retention
In a bid to stimulate and entrench a culture of first-rate customer care service in the country, Zain and the British Council recently took managers of many businesses through a customer relationship…
- 10 Jul 2014
Heritage Bank Elevates Customer Experience, Opens Awolowo Road Centre
In line with its commitment to innovative customer service delivery, Heritage Bank Limited has reiterated its capacity to lead the market in the area of unequalled service delivery etched on unique…
- 7 Feb 2015
Heritage Bank Highlights Customer Experience As Key to Retail Banking Success
Improved customer experience, technology and thorough exploitation of the emerging alternative markets in the non-oil sectors of the Nigerian economy are keys to growing emerging retail banking…
- 11 Aug 2024
Telcos Must Embrace Data-driven Strategies to Enhance Customer Experience
By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern telecommunications. As…
- 30 Dec 2020
Ecobank Ranks Among 2020 Customer Experience Leaders- KPMG Survey Reveals
KPMG Nigeria, Leading audit and professional services company, has ranked Ecobank Nigeria among the top three banks with good customer experience in the Small and Medium Enterprises (SME) segment.…
- 31 Jan 2022
5 Customer Experience Trends You Need to be Aware of this Year
By Prashanth Krishnaswami, Head of CX Market Strategy & Thought Leadership, Zoho Corp. It’s no secret that customer experience (CX) is a major point of differentiation between organisations. "One…
- 15 Jun 2018
Kwesé TV Opens Ultramodern Customer Experience Centre in Lagos
Kwesé, Nigeria ‘s innovative and newest Satellite pay-TV network, has opened its first customer experience centre at Adeola Hopewell Street in Victoria Island, Lagos. Mr. Zachary Wazara, Econet Media…
- 12 Jan 2022
KPMG Ranks Wema Bank Among Customer Experience Leaders
The support of Nigeria's leading digitally driven financial institution, Wema Bank, for Small and Medium Enterprises (SMEs) has been recognized in the 2021 KPMG Nigeria Banking Industry Customer…
- 10 Jan 2022
Wema Banked Ranked Among Customer Experience Leaders by KPMG
The support of Nigeria's leading digitally driven financial institution, Wema Bank, for Small and Medium Enterprises (SMEs) has been recognized in the 2021 KPMG Nigeria Banking Industry Customer…
- 2 Dec 2015
Etisalat Pledges Commitment to Better Customer Experience
Etisalat Nigeria has demonstrated its leadership as a customer-focused company when it hosted the Lagos edition of the company’s regional customer forum. The event recently held at Four Points by…
- 11 Jul 2016
Reliance Infosystem Bags Microsoft Customer Experience Partner Award
Reliance Infosystem, one of Microsoft’s most trusted partners is proud to announce that it has won the 2016 Microsoft Customer Experience Partner of the Year Award. According to Microsoft, the award…
- 12 May 2022
Zoho Unifies Marketing Operations with New Platform Driving Business Growth and Improved Customer Experience
Zoho Corporation, a leading global technology company, today announced Zoho Marketing Plus, a unified platform that brings together marketing activities across campaign ideation, creation, execution,…
- 14 Sept 2016
Airtel Reaffirms Commitment to Exceptional Customer Experience
Airtel Nigeria has reiterated its commitment to a vision to deliver value that will ensure winning customers for life smartly. Segun Ogunsanya, managing director and chief executive officer, made the…
- 22 Jun 2025
Sofri Rejigs Digital Platforms for Better Customer Experience
Sofri, Powered by Links Microfinance Bank plans a massive rollout of Point of Sale, PoS terminals for merchants and agency banking in the third quarter of this year. This is coming against the…
- 21 Feb 2012
NSN Gives Love on Valentine Day
A new way of handling the world’s six billion mobile users was launched on St. Valentine’s Day at the Mobile World Congress 2012 which took place in Barcelona, Spain, reports Nigeria…
- 7 Jan 2025
UBA Ranks Among Top 5 Banks in KPMG 2024 Customer Experience Survey
Africa’s Global Bank, United Bank for Africa (UBA) Plc, has cemented its position as a leading customer-centric institution, emerging among the Top 5 banks, in various survey’s segmentation, in the…
- 28 Apr 2020
Airtel Inks Deal with Nokia to Boost Network Capacity, Customer Experience
Nokia and Bharti Airtel have announced a multi-year agreement to deploy Nokia’s SRAN solution across 9 circles1 in India, helping Airtel to enhance the network capacity of its networks, in particular…