30 results
- 13 Nov 2013
Etisalat Restates Commitment to Customer Experience @ Abuja Customer Forum
Etisalat Nigeria has restated its commitment to customer experience at a Customer Forum held at the Transcorp Hilton, Abuja recently. Participants at the forum had the opportunity to exchange ideas,…
- 29 Apr 2022
Three Reasons Why Customer Experience isn't Just About Existing Customers
By Hyther Nizam, President MEA, Zoho Corporation In today's hyperconnected world, a bad shopping experience can drive a potential consumer to a competitor. While product and pricing used to be…
- 9 Feb 2013
Firms Lose 20% Revenue To Poor Customer Experiences-Oracle
Oracle has announced the results of its “Global Insights on Succeeding in the Customer Experience Era” report, noting that brands could lose up to 20 per cent of their revenue following poor customer…
- 4 Jul 2018
MTN Redefines Customer Experience with CEM
In a bid to solve customer related issues, MTN in partnership with Nokia have unveiled revolutionary customer experience management system that would address challenges impeding customers experience…
- 2 Mar 2025
PalmPay Opens New Customer Experience Center to Strengthen Customer Support
PalmPay, a leading fintech platform in Nigeria, has launched its experience center in Lagos, further expanding its commitment to customer engagement and support. The grand launch event, held at the…
- 12 Aug 2018
Layer3 Set To Transform Customer Experience with CEM Solutions
Layer3, a leading ICT solutions firm, is transforming customer experience across various market segments by introducing cutting-edge technology Customer Experience Management solutions. This will no…
- 6 Jan 2025
KPMG Recognizes PalmPay for Excellence in Its 2024 West Africa Banking Industry Customer Experience Survey
PalmPay, Africa-focused fintech platform, has been recognized in the 2024 KPMG West Africa Banking Industry Customer Experience Survey for delivering exceptional customer experiences and surpassing…
- 16 Dec 2016
Adobe, Oracle, Others Lead Customer Experience Management Market
The global customer experience management (CEM) market is estimated to grow from USD 5.06 Billion in 2016 to USD 13.18 Billion by 2021, at a CAGR of 21.1%. The major factors driving the CEM market…
- 28 Jun 2018
MTN to Boost Customers’ Experience with ‘CEM’
MTN Nigeria has launched the first phase of its Customer Experience Management (CEM) platform, as part of efforts to address challenges that impede customers’ experience on the its network. …
- 28 Nov 2017
iSON Technologies Transforming Customer Experience in Africa
By peter oluka Most conversations today revolve around enhancing customer experience through digitisation. Research has revealed that over 72 percent of global businesses are highly eager to…
- 22 Nov 2020
5 Major Customer Experience Trends that Shaped 2020
By Andrew Bourne, Region Manager, Africa, Zoho Corporation Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival. As…
- 24 Jun 2014
Oracle Buys LiveLOOK for Improved Customer Experience
Oracle has disclosed its readiness to strengthens its service cloud with the acquisition of a leading co-browse technology to improve customer experiences through connected real-time engagements.…
- 28 Nov 2017
iSON Technologies Reaffirms Commitment to Transforming Customer Experience
Research has revealed that over 72 percent of global businesses are highly eager to prioritize their customer experience journey through tangible improvements. Yet and not surprisingly, according to…
- 8 Oct 2024
Airtel Restates Commitment to Excellence in Customer Experience
Airtel, a telecommunications provider, is celebrating Customer Service Week with a renewed commitment to delivering exceptional customer experience. The weeklong annual celebration highlights…
- 10 Sept 2017
9mobile Introduces Moreflex Hybrid Premium Bundles to Boost Customer Experience
9mobile, innovative and customer-friendly telecommunication company, has deepened its commitment to continuously improve positive customer experience for its subscribers with the launch of a…
- 22 Dec 2019
Ecobank in Top 5 Ranking of 2019 Nigeria Banking Customer Experience Report
The 2019 Nigeria banking industry customer experience survey report recently published by KPMG Nigeria has indicated that Ecobank Nigeria recorded significant improvement in the SME segment of the…
- 9 Jan 2023
During High Inflation, Great Customer Experience isn't Just a Competitive Differentiator—it's a Matter of Survival
By Hyther Nizam, President - MEA, Zoho Corp. Inflation is on almost everyone’s mind right now. Around the globe, the supply chain issues caused by the COVID-19 pandemic have been compounded by the…
- 16 Oct 2025
Polaris Bank Reinforces Commitment to Exceptional Customer Experience at Ibadan Trade Forum
Polaris Bank has reaffirmed its commitment to delivering exceptional customer experience through deeper engagement and partnership with its clients. This was demonstrated last Thursday when the Bank…
- 19 Jun 2020
Infobip Launches Conversations – Contact Centre Solution for Connected Customer Experiences
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Olatayo Ladipo-Ajai, country head at…
- 13 Dec 2023
Infobip Unveils AI Hub for AI-driven Conversational Customer Experiences
Infobip, Global cloud communications platform has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses to create seamless end-to-end…
- 7 Feb 2015
Heritage Bank Highlights Customer Experience As Key to Retail Banking Success
Improved customer experience, technology and thorough exploitation of the emerging alternative markets in the non-oil sectors of the Nigerian economy are keys to growing emerging retail banking…
- 11 Aug 2024
Telcos Must Embrace Data-driven Strategies to Enhance Customer Experience
By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern telecommunications. As…
- 8 Feb 2021
NSE Launches Satisfaction Survey to Enhance Customer Experience
The Nigerian Stock Exchange (NSE) recently launched the 2021 NSE Customer Satisfaction Survey to measure customer satisfaction and note areas of improvements. The survey is anticipated to play a role…
- 24 Sept 2020
MTN Revv Programme: Experts Train SMEs on Customer Experience and Data Analytics
Experts at the latest edition of the Revv Programme masterclass have trained SME owners how to improve customer experience and maximise data analytics to scale their business growth. The…
- 30 Dec 2020
Ecobank Ranks Among 2020 Customer Experience Leaders- KPMG Survey Reveals
KPMG Nigeria, Leading audit and professional services company, has ranked Ecobank Nigeria among the top three banks with good customer experience in the Small and Medium Enterprises (SME) segment.…
- 14 Jun 2018
Kwesé TV Opens Ultramodern Customer Experience Centre in Lagos
Kwesé, Nigeria ‘s innovative and newest Satellite pay-TV network, has opened its first customer experience centre at Adeola Hopewell Street in Victoria Island, Lagos. Mr. Zachary Wazara, Econet Media…
- 3 Feb 2021
Integrated Customer Experience Strategies Essential to Enterprise Growth
2020 was a game-changer for businesses globally. Businesses were confronted with the harsh reality of a global pandemic. The difference between businesses that succeeded and those that didn’t lay in…
- 12 Dec 2021
Betway Opens First Ever Customer Experience Centre in Nigeria
Betway Nigeria, leading online gaming and entertainment platform, opened the first ever Gaming Experience Centre in Nigeria on Saturday, 11 December 2021. Located in the heart of Ikorodu, Lagos…
- 10 Jul 2014
Heritage Bank Elevates Customer Experience, Opens Awolowo Road Centre
In line with its commitment to innovative customer service delivery, Heritage Bank Limited has reiterated its capacity to lead the market in the area of unequalled service delivery etched on unique…
- 31 Jan 2022
5 Customer Experience Trends You Need to be Aware of this Year
By Prashanth Krishnaswami, Head of CX Market Strategy & Thought Leadership, Zoho Corp. It’s no secret that customer experience (CX) is a major point of differentiation between organisations. "One…