30 results
- 6 Nov 2023
Unleashing the Power of Hyper-Personalisation can Elevate CX through Tailored Engagement
By Boris Maric, Senior Customer Growth Executive at Infobip Hyper-personalisation has revolutionised customer engagement by tailoring experiences through data analysis and thus enhancing the Customer…
- 12 May 2022
Zoho Unifies Marketing Operations with New Platform Driving Business Growth and Improved Customer Experience
Zoho Corporation, a leading global technology company, today announced Zoho Marketing Plus, a unified platform that brings together marketing activities across campaign ideation, creation, execution,…
- 21 Apr 2023
Boosting Profitability and Enhancing Deeper Customer Engagement with Conversational Banking
By Marina Bolfan, Senior Customer Growth Executive at Infobip Nigeria Nigeria’s banking sector is becoming increasingly more competitive. This is especially the case within the digital banking space…
- 28 Dec 2025
How Francis Udogu Helped Transform KWIQ's Growth Strategy into a Scalable Fintech Success Story
In Africa's rapidly evolving fintech landscape, building a digital payment product is only the first step. Sustained success depends on an organisation's ability to acquire users, drive product…
- 6 Dec 2023
The Evolution of Digital Finance - Conversational Wallets
By Daisy Osamor, Customer Growth Executive, Infobip Conversational wallets have transformed how we manage our finances, offering numerous advantages for individuals and businesses alike. Driven by…
- 5 Dec 2022
Kelvin Strengthens Executive Leadership Team to Serve Its Customers Better
Kelvin, the leading collaborative control software company delivering industrial intelligence, has bolstered its executive leadership team with strategic hires and internal promotion. L-R: Suhail…
- 3 Feb 2021
Integrated Customer Experience Strategies Essential to Enterprise Growth
2020 was a game-changer for businesses globally. Businesses were confronted with the harsh reality of a global pandemic. The difference between businesses that succeeded and those that didn’t lay in…
- 10 Oct 2025
MTN Deepens Customer-Centric Strategy to Drive Long-Term Growth
MTN Nigeria is reaffirming its commitment to placing customers at the core of its business through a renewed, customer-centric strategy that focuses on listening, learning, and acting on feedback.…
- 27 Sept 2015
Consulting Should Tout Insights for Business Growth- Kalu
Ikechukwu Kalu is the chief executive officer/lead consultant of Customer Passion Point Limited. He was the Vice President/Group Head of Marketing & Communications of one of Nigeria’s leading…
- 5 Oct 2023
9mobile CEO says Customer Service is Key to Business Prosperity
Customer-centric telecommunication company, 9mobile, has said that quality customer service is key to business prosperity as it is what drives organizational performance and growth. Speaking as the…
- 30 Jan 2025
Airtel Africa Records 7.9% Subscriber Growth, $3.6B Revenue in Nine-month Results
Airtel Africa reports strong revenue and customer growth, bolstered by data, mobile money, and network investments despite currency fluctuations. Airtel Africa plc has announced its results for the…
- 24 Jul 2025
Airtel Africa Grew Customer Base to 169m as Q1 Revenue Hits $1.4 Billion
Airtel Africa has grown its customer base by 9.0% to 169.4 million, with data customers increasing 17.4% to 75.6 million with focus on bridging the digital divide across her markets continues.…
- 15 Oct 2015
CPPL, Exodus Capital to Enhance Nigerian SMEs Growth & Profitability
Customer Passion Point Limited (CPPL) & Exodus Capital have announced plans to host 2015 SME growth seminar next month. The Seminar with the theme, “Taking your business to the next level”,…
- 17 Feb 2020
Stokman, OVH Energy Boss Urges Players to Focus on Safety, Customer Experience
Mr. Huub Stokman, Chief Executive Officer (CEO) of OVH Energy Marketing, a licensee of the Oando retail brand, has called on players in the downstream sector to make improvements in customer…
- 11 Oct 2024
MTN Nigeria Celebrates Customer Service Week with Gifts, Gratitude, and Smiles
MTN Nigeria kicked off a series of activities to mark Customer Service Week celebration, a global event dedicated to recognizing the role of customer service in driving business growth while…
- 30 Jan 2026
Airtel Africa Records $586m Rise in Profit on FX Gains, Tariff Hike
Airtel Africa’s profit after tax grew to $586 million in the nine months ended December 31, 2025, up from $248 million in the corresponding period of 2024. According to the company’s nine-month…
- 10 Oct 2013
Effective Credit System Critical for Telecoms Growth – Airtel Boss
Segun Ogunsanya, chief executive officer (CEO) and managing director of Airtel Nigeria, has identified effective credit management system as a critical factor for the growth of stakeholders in…
- 12 May 2023
Airtel Africa Records Double Digit Revenue, 140M Subscriber Base in 2023 Report
Airtel Africa posted double digit revenue growth of 11.5% in its result of the year ending March 31, 2023 even as it grew customer base by 9.0% to 140million. Olusegun Ogunsanya, chief executive…
- 7 Nov 2014
Digital Marketing Budgets Will Increase by 8% in 2015-Gartner
Marketers are investing in the customer experience to drive business advantage and profitable revenue growth, according to a survey of marketing executives by Gartner, Inc. Announcing result…
- 23 Feb 2013
Poor Customer Service, bane of Corporate Nigeria – Onuegbu
Poor customer service, lack of understanding of the role customer appreciation plays in company growth have been identified as bane of Nigeria’s service delivery, and subsequently, major killer sof…
- 3 Nov 2014
Gartner says Digital Marketing Budgets Will Increase by 8 Percent in 2015
Marketers are investing in the customer experience to drive business advantage and profitable revenue growth, according to a survey of marketing executives by Gartner, Inc. The survey found that…
- 2 Sept 2020
UBA Delivers N300.6Bn Gross Earnings, Declares N0.17k Interim Dividend
United Bank for Africa (UBA) Plc, Africa’s leading financial institution, has announced its audited financial results for the half year ended June 30, 2020, showing commendable growth across key…
- 4 Feb 2022
Zoho Workplace Achieves Exceptional Growth Spurred by Market Demand & Record Migrations
Zoho, a global technology company offering the most comprehensive suite of business software applications in the industry, today announced that its enterprise collaboration and communications…
- 28 Mar 2013
Keystone Bank Adopts IBM Solution to Enhance Operations
Keystone Bank said that it has acquired a state-of-the art technology from IBM to usher in a new era of service delivery for its customers. Phillip Ikeazor, chief executive officer, Keystone at a…
- 14 Dec 2022
Clickatell Predicts Mobile Messaging to be the Next Big Channel for Digital Commerce in 2023
Clickatell, a Chat Commerce and business messaging leader, conducted research on customer service trends and preferences for travel and retail and identified that brands that personalize both their…
- 25 Mar 2022
Airtel Africa Seeks US$194m from IFC to Invest in Network Expansion
Airtel Africa has proposed to raise US$194-million through debt from the World Bank’s International Finance Corporation (IFC) to initiate network investment across seven subsidiaries and refinance…
- 10 Jan 2021
Coca-Cola Nigeria Limited Appoints Alfred Olajide As New Managing Director
The Coca-Cola Company has appointed Alfred Olajide as its new Vice President and Managing Director for its Nigeria Operations following a reorganization of The Coca-Cola Company’s global leadership…
- 30 May 2021
Vintage Confluence LLC Pledges to Provide Customers with Exceptional Experience
Precious Aire, Chief Executive Officer, Vintage Confluence LLC, has reaffirmed its resolve to provide exceptional customer experience in building a long-term relationship with both its existing and…
- 23 Mar 2022
MTN Announces Leadership Changes in Nigeria, Iran and Sudan
MTN Group has announced senior leadership appointments to operating companies in Nigeria, Iran and Sudan, all of them internal candidates, as we focus on executing on our strategy to drive growth,…
- 12 Nov 2015
Ericsson, Cisco Partnership to Spur Cloud, IoT Growth
Ericsson and Cisco, two industry leaders in the development and delivery of networking, mobility, and cloud – during the week announced a global business and technology partnership to create the…