30 results
- 9 Oct 2022
Customer Service Week: 9PSB Unveils Its Customer Service Centre
9 Payment Service Bank (9PSB), Nigeria’s foremost digital payment service bank focused on financial inclusion has unveiled its Customer Service Centre as part of activities lined up to celebrate this…
- 12 Jan 2015
Weak Mobile Customer Service Harming Customer Engagement- Gartner
Following a prediction that by 2017, one-third of all customer service interactions will still require the support of a human intermediary, Gartner, Inc. said that weak mobile customer service is…
- 13 Aug 2013
LG Launches Women Friendly Customer Service Programme
LG Electronics, a global leader in consumer electronics has launched a unique women-friendly customer service programme known as the ‘LG Pink Service’ in Nigeria. This new customer service initiative…
- 8 Oct 2021
MTN to Reward 20 Customers with Free Airtime to Mark Customer Service Week
As part of activities to commemorate the annual Customer Service Week and in continuance of its 20th-anniversary celebrations, telecommunications giant, MTN Nigeria has announced it will give 20…
- 8 Oct 2019
UBA Celebrates Staff, Customers at Customer Service Week
United Bank for Africa, Pan African Financial services institution, is joining the rest of the world to celebrate the 2019 Customer Service Week, themed, “ Magic Happens Here ”, with recognitions for…
- 12 Oct 2009
Aitec Conference to Focus on Effective Customer Service
Nigeria’s customer service and contact centre managers will be challenged to introduce world-class customer service standards at this year’s Customer Service & Contact Centre…
- 8 Oct 2020
Zedcrest Group Rewards Customers, Staff @ Customer Service Week
Zedcrest Group, new-age financial solutions powerhouse, celebrated the 2020 Customer Service Week with series of customer reward and staff recognition activities as a show of appreciation for their…
- 8 Oct 2020
Customer Service Week: UBA Hinges Customer Satisfaction on Innovation, Optimisation and Upgrading of Banking Platforms
United Bank for Africa (UBA) Plc, Pan African financial institution, has said that the recently embarked transformation of its processes is to ensure that customers’ expectations are not only met but…
- 16 Oct 2024
9 Payment Service Bank Celebrates 2024 Customer Service Week with Impressive Activities
9 Payment Service Bank (9PSB), Nigeria's leading digital payment service bank dedicated to advancing financial inclusion, celebrated the 2024 Customer Service Week, themed: "Above and Beyond." The…
- 6 Oct 2022
MTN Gifts Customers Airtime top-up to Celebrate Customer Service Week
ICT giant, MTN Nigeria, is gifting customers airtime through engaging activities across its social media platforms, from October 5th-7th 2022, as part of its celebration of the annual Customer…
- 23 Feb 2013
Poor Customer Service, bane of Corporate Nigeria – Onuegbu
Poor customer service, lack of understanding of the role customer appreciation plays in company growth have been identified as bane of Nigeria’s service delivery, and subsequently, major killer sof…
- 5 Oct 2020
Heritage Bank Celebrates Customer to Mark 2020 Customer Service Week
In a bid to deepen its partnership and create wealth for their individual customers, Heritage Bank Plc, Nigeria’s Most Innovative Banking Service provider joins the rest of the world to celebrate the…
- 9 Oct 2024
Kuda Organises Webinar to Celebrate Customer Service Week 2024, Reaffirms Commitment to Excellence
In celebration of Customer Service Week 2024, Kuda hosted a webinar to equip its employees with tips to deliver exceptional service to internal and external customers. The webinar, ‘Going Above and…
- 17 Nov 2017
4 Interesting Ways To Improve Customer Service
By Damilola Ojo In very simple terms, customer service is really just about keeping the customer happy. There are ways or strategies to employ to improve your customer service as an organization and…
- 12 Oct 2025
Polaris Bank Wraps Up 2025 Customer Service Week with Renewed Commitment to Customer Satisfaction
Polaris Bank has restated its dedication to delivering exceptional customer experience as it successfully concluded activities marking the 2025 edition of Customer Service Week themed “Mission:…
- 16 Jul 2014
Excellence Customer Care Key to Service Industry Growth -DHL
For many consumers, the satisfaction from purchasing a physical product often increases significantly from the moment they unpack and begin utilising the product (i.e. such as a new technological…
- 5 Oct 2023
9mobile CEO says Customer Service is Key to Business Prosperity
Customer-centric telecommunication company, 9mobile, has said that quality customer service is key to business prosperity as it is what drives organizational performance and growth. Speaking as the…
- 19 Jul 2017
Jumia Travel Leverages Facebook Messenger as Customer Service Channel
Facebook Messenger is now fully integrated in Jumia Travel’s system as a powerful channel for customer service. The integration of customer service for Messenger in Jumia Travel’s system marks a new…
- 4 Oct 2023
MTN Nigeria Thrills Customers with Prizes to Celebrate Customer Service Week 2023
MTN Nigeria commenced a series of activities as part of the celebration of Customer Service Week to excite its customers. With the theme, 'You Make Our Network,' the company recognised and…
- 23 Feb 2024
OPay Redefines Customer Service With Innovative Solutions, Expands Accessibility
OPay, Nigeria’s leading financial technology company headquartered in Lagos, has revolutionized customer service by prioritizing user satisfaction and implementing cutting-edge solutions to enhance…
- 13 Oct 2021
Customer Service Week: Zedcrest Celebrates the Power of Service
Zedcrest Group, New-age financial solutions powerhouse, last week joined the rest of the world to mark the 2021 Customer Service Week by celebrating its customers and staff for their patronage and…
- 9 May 2013
Glo Wins Award for Customers Service
Globacom has been honoured for its customer service delivery as it won the Excellent Customer Services Award at the Nigeria RISE award which held at the weekend in Abuja. Mr. Labaran Maku,minister of…
- 30 Nov 2009
The Many Woes of Customer Service Delivery in Telecom
It is a popular saying that a customer in every service driven business such as telecom is king and therefore should be treated as such. The subscriber in the business of telecommunications is the…
- 8 May 2013
Glo Wins Customer Service Award
Globacom has been honoured for its customer service delivery as it won the Excellent Customer Services Award at the Nigeria RISE award. Labaran Maku, Honourable Minister of Information, who handed…
- 10 Oct 2025
Glo Reaffirms Commitment to Excellence @ Customer Service Week
Technology company, Globacom, has observed the 2025 Customer Service Week with a restatement of its commitment to excellent service deliver. The celebration at Globacom’s Call Centre added colour to…
- 11 Oct 2024
MTN Nigeria Celebrates Customer Service Week with Gifts, Gratitude, and Smiles
MTN Nigeria kicked off a series of activities to mark Customer Service Week celebration, a global event dedicated to recognizing the role of customer service in driving business growth while…
- 12 Feb 2024
Kuda Microfinance Bank to Host Six-Hour Live Customer Service Session on Valentine's Day
In a bold move designed to take customer engagement to the next level, Kuda Microfinance Bank has announced plans to host a unique six-hour live customer service session on February 14, 2024 on its…
- 5 Oct 2010
GTBank to Mark 2010 Customer Service Week
Guaranty Trust Bank Plc is set to celebrate 20 years of superior service delivery with its numerous customers all over the world from October 4th – 8th, 2010, as service oriented organizations…
- 31 Jan 2014
Samsung Unveils Ultra-Modern Customer Service Plaza
Samsung Electronics West Africa has unveiled the first of its kind Customer Service Plaza (CSP) in Abuja. The new center boasts of a waiting lounge, experiential points, kiddie’s zone and dedicated…
- 5 Oct 2022
FCMB Celebrates Happy Customers, Peerless Service, Talents
By ensuring the right blend of technology and people, First City Monument Bank Limited (FCMB) is creating a feeling of happiness and satisfaction for its customers across all service touchpoints as…