30 results
- 9 Oct 2022
Customer Service Week: 9PSB Unveils Its Customer Service Centre
9 Payment Service Bank (9PSB), Nigeria’s foremost digital payment service bank focused on financial inclusion has unveiled its Customer Service Centre as part of activities lined up to celebrate this…
- 13 Oct 2024
Nigerian Bank Customers Face Potential Service Disruptions as Core Systems Undergo Upgrades
Nigerian bank customers may need to prepare for increased service interruptions as banks across the country fast-track the migration of their core banking systems to more secure and cost-effective…
- 13 Aug 2013
LG Launches Women Friendly Customer Service Programme
LG Electronics, a global leader in consumer electronics has launched a unique women-friendly customer service programme known as the ‘LG Pink Service’ in Nigeria. This new customer service initiative…
- 3 Mar 2023
Samsung Expands Nigerian Footprint with Opening of Customer Service Plaza in Allen
Samsung Electronics West Africa has continued to solidify its presence in Nigeria, especially in its engagement with the customers. L-R: Subash Sehgal, Technical Head, MGS; Charlie Lee, Managing…
- 23 Feb 2013
Poor Customer Service, bane of Corporate Nigeria – Onuegbu
Poor customer service, lack of understanding of the role customer appreciation plays in company growth have been identified as bane of Nigeria’s service delivery, and subsequently, major killer sof…
- 30 Nov 2009
The Many Woes of Customer Service Delivery in Telecom
It is a popular saying that a customer in every service driven business such as telecom is king and therefore should be treated as such. The subscriber in the business of telecommunications is the…
- 9 May 2013
Glo Wins Award for Customers Service
Globacom has been honoured for its customer service delivery as it won the Excellent Customer Services Award at the Nigeria RISE award which held at the weekend in Abuja. Mr. Labaran Maku,minister of…
- 7 May 2013
Glo Wins Customer Service Award
Globacom has been honoured for its customer service delivery as it won the Excellent Customer Services Award at the Nigeria RISE award. Labaran Maku, Honourable Minister of Information, who handed…
- 10 Oct 2025
Glo Reaffirms Commitment to Excellence @ Customer Service Week
Technology company, Globacom, has observed the 2025 Customer Service Week with a restatement of its commitment to excellent service deliver. The celebration at Globacom’s Call Centre added colour to…
- 8 Oct 2015
Phase3 Telecom Bags 2015 Nigeria Customer Service Award
Phase3 Telecom has been recognised for its unwavering commitment to proffering the best solutions that enhance the availability of broadband connectivity to Nigerians. This was at a grand award…
- 30 Mar 2020
COVID-19: Union Bank Unveils 24-Hour Toll-Free Customer Service Line
Union Bank, has introduced a 24-hour toll-free Customer Service Line – 0800 700 7000, as part of proactive efforts to ease banking worries during the ongoing Coronavirus outbreak in Nigeria. The…
- 10 Oct 2025
PalmPay Offers Free Health Checks to Celebrate Customer Service Week 2025
PalmPay, a leading fintech platform and neobank driving financial inclusion in Nigeria, is joining the global celebration of Customer Service Week 2025 under the theme “Mission: Possible.” The theme…
- 9 Apr 2016
Fidelity Bank Moves For Better Customer Service With New App Upgrade
In a bid to provide cutting-edge, round-the-clock banking services to its teeming customers, Fidelity Bank Plc, one of Nigeria’s highly diversified financial services providers has announced the…
- 6 Oct 2023
Starlink Dangles 20 Per Cent Discount on Nigerian Customers
Starlink, SpaceX’s satellite internet service, is reducing its prices in Nigeria to attract more customers. The cost of its kit has been cut by 20%, dropping from ₦378,000 ($378) to ₦299,000 ($299).…
- 6 Jul 2017
Confusion as Customs Claim Nigerians Win eAuctions in Lifeless Website
Nigeria Customs Service (NCS), said that 43 people have won the bidding of vehicles in the first 48 hours of the newly launched e-auction platform, though the portal is still not functional as at the…
- 1 Oct 2024
Starlink Doubles Subscription for Nigerian Customers
Starlink has added major price hikes for its Nigerian customers, with roaming now 234 percent more expensive, despite the cost of living crisis gripping the country. Nearly two years after launching…
- 6 Dec 2012
Customs Nab Telecommunications Cable Vandals
Nigerian Customs Service (NCS) said the Service has arrested five suspected telecommunications cable vandals allegedly caught while stealing underground telecommunications cables near the Customs…
- 1 Jun 2014
Kwara First Lady Commends Airtel’s Customer Service Orientation
Mrs. Omolewa Ahmed, wife of the Governor of Kwara State and founder of the LEAH Foundation, has commended leading telecommunications operator, Airtel Nigeria, for its commitment to expanding…
- 9 Sept 2013
FCMB Explains CBN policies, Products & Services @ Nationwide Customers Meet
First City Monument Bank (FCMB) has commenced a nationwide customer forum to educate her customers on the recent cashless policies of CBN; and solicit suggestions aimed at improving the Bank’s…
- 26 Jan 2016
Emirates Partners Interswitch for Nigerian Customers’ Easier Payment Solutions
Emirates’ customers in Nigeria can now enjoy multiple payment options when booking flights across various sales points in the country. The new payment options, powered by Interswitch were…
- 24 Jan 2025
9mobile Pledges to Boost Service Quality, Customer Experience
Telecommunications provider, 9mobile, has applauded the Federal Government and the Nigerian Communications Commission (NCC) for approving a 50% tariff adjustment—a vital initiative aimed at…
- 20 Jan 2021
CIBN says Digital Customer Services Increased in 2020 Despite COVID-19 Disruptions
The Chartered Institute of Bankers of Nigeria Centre for Financial Studies, (CIBN) has said that there was an acceleration of digital customer services and interactions in 2020 due to the COVID-19…
- 8 Sept 2010
GTBank Reaches Out to Nigerians in Diaspora
Guaranty Trust Bank has introduced a vibrant new service called the Non-Resident Nigerian (NRN) Banking Services. The Non-Resident Nigerian (NRN) Banking Services is aimed at offering Nigerians in…
- 4 Oct 2022
Wema Bank Launches Telemedicine Service for Customers
Wema Bank, in partnership with Health Connect, has introduced Wema Health Connect 24/7, a telemedicine service designed to deliver first-level medical services to customers. Wema Health Connect 24/7…
- 19 Sept 2021
Commitment to Customer Service Translates to Financial Gains – UBA GMD
Kennedy Uzoka, group managing director/chief executive officer, United Bank for Africa (UBA) Plc, has said that the bank recorded significant improvement in its operational and financial performance…
- 9 Apr 2016
SOLO Phones Reiterate Commitment to Customer Centric Services
SOLO phones, a leading global mobile device has underscored its commitment to providing customer centric services and products that meets the yearnings and aspirations of the Nigerian phone…
- 19 Jun 2018
Branch to Disburse N4Bn to Nigerian Customers
Branch International, one of the fastest growing digital financial platforms is targeting to disburse more than N4 billion and generate over half a million loans in the country this year, according…
- 13 Jan 2021
Wema Bank Rated High in Customer Service, Digital Banking
Wema Bank Plc said it was ranked top in two recent independent surveys on the banking industry. The bank revealed that in its 2020 Digital Channel scorecard, KPMG Nigeria named it as a leader in…
- 14 Jan 2013
Kitskoo Cloud Services Plans Customers’ Forum
Kitskoo Inc., an international telecom and ICT services firm operating in Nigeria as Kitskoo Cloud Services Ltd. in partnership with MainOne Cable Company and Tech Mahindra is organizing a one-day…
- 23 Jan 2016
Angry Shittu Berates Telcos Over Poor Customer Service
Mr. Adebayo Shittu, minister of Communications, has lamented the way and manner Nigerians, especially women, are been treated by the telecommunications companies, in their desperate bid to comply…