30 results
- 6 Feb 2025
Salesforce Report: 59% of EMEA Financial Institutions Expect AI to Speed Up Transactions
Salesforce, the global leader in CRM, today released its latest Connected Financial Services report, sharing insights from 9,500 financial services institution (FSI) customers worldwide, including…
- 27 Mar 2025
Gen Z Embraces AI for Social Media Spending
Gen Z is fueling a social shopping explosion, with 39% now having purchased and 76% having discovered products on social media platforms, according to Salesforce’s latest Connected Shoppers Report.…
- 28 May 2024
63% of Marketers leveraging AI use generative while 54% use predictive AI is marketers’ top priority – and biggest headache
Marketers are prioritising AI implementation over all other initiatives this year, according to new Salesforce research in the ninth State of Marketing report. With customer standards for…
- 31 Jul 2015
Oracle, Salesforce to Rival Adobe, IBM for Enterprise DM Top Spot- Ovum
A new report by global analyst firm Ovum has found Adobe to be the overall market leader for digital marketing platforms, followed closely by IBM, Oracle, and Salesforce. SAS and Teradata are the…
- 25 Jan 2024
85 Percent of IT Leaders See AI Boosting Productivity, but Data Integration and Overwhelmed Teams Hinder Success
New Salesforce research shows 85% of IT leaders expect AI to increase developer productivity at their organisations over the next three years — a welcome relief as they simultaneously report a 39%…
- 3 Oct 2023
Trusted, conversational AI will drive productivity & decision-making - here’s how
By Zuko Mdwaba, Salesforce Area VP / Africa Executive Businesses are embracing AI and increasing productivity across every industry, with 45% of executive leaders reporting increased investments in…
- 9 Apr 2015
Research Indicates Buyers Prefer Salesforce with IT & Business Expertise
The International Data Corporation (IDC) has released a new IDC MarketScape report profiling and positioning the leading vendors participating in the worldwide Salesforce implementation services…
- 5 Oct 2022
Competing for Service - a Customer's Choice
Ask any staunch modernist and you’ll hear them say that the last 100 years have far outpaced the previous 1000 in terms of human invention. They will say that to define modernity is to acknowledge…
- 11 Oct 2024
Together, Agents and Humans Will Drive Customer Success
By Linda Saunders, Director Solutions Engineering, Africa Salesforce AI is advancing rapidly, capturing the attention of CEOs, CTOs, and CIOs with its proven ability to boost productivity, enhance…
- 30 Jan 2024
Marketing & Retail Trends 2024
By Zuko Mdwaba, Area Vice President at Salesforce South Africa The more data accumulates, the greater the likelihood that additional services and applications will access this data. However, the…
- 26 Oct 2015
Tight Field of Leaders among Smart City Business Analytics Software Vendors- IDC
Business intelligence (BI) and analytics are central to smart city initiatives. These solutions are what puts the "smart" in smart cities and cities need to have an independent assessment of which…
- 12 Apr 2024
New Salesforce-WhatsApp Integration brings Marketing and Service Conversations together
Salesforce, the #1 AI CRM, announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way…
- 12 Jul 2024
Holiday Shopping Season to Look Different for Retailers this Year as Shoppers Take on more Debt
By Zuko Mdwaba, Salesforce Area Vice President & Africa Leader New Salesforce research shows that 37% of indebted consumers are using their credit cards more today than they were a year ago,…
- 22 Mar 2026
Tech Firms Sack over 45,000 so Far in 2026
More than 45,000 jobs have been cut across the global technology sector in the first few months of 2026, according to data from RationalFX, signalling that the industry is still adjusting after a…
- 12 Jan 2025
Holiday shoppers spend a record $1.2T online, Salesforce data shows
Salesforce, the world’s #1 AI CRM, today revealed new data showing holiday retail sales surged to a record $1.2 trillion globally and $282 billion in the United States, but high returns could dampen…
- 4 Sept 2025
Amid Uncertainty, Businesses are Betting on AI to Accelerate Productivity and Unlock ROI
By Linda Saunders, Country Manager & Senior Director Solution Engineering, Africa, Salesforce In a time of rising global economic uncertainty, African businesses are increasingly turning to AI to…
- 9 Apr 2016
Interactive Intelligence Launches Customer Engagement Cloud Service
Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has launched a new customer engagement cloud service for businesses…
- 14 May 2024
The Future of Enterprise AI isn’t about More Data – It’s About The Right Data
Artificial intelligence promises to transform every aspect of business operations, yet a lot of companies lack clarity on how to get from pilot to full production and value realisation. In today’s…
- 20 Jan 2023
Google Parent Firm Alphabet to cut 12,000 Jobs Worldwide
Google’s parent company is to cut 12,000 jobs worldwide as it becomes the latest large US tech firm to reduce its workforce after a pandemic-related hiring boom. Sundar Pichai, chief executive of…
- 19 Apr 2017
IDC Evaluates Worldwide Manufacturing Configure, Price, Quote Applications Vendors
IDC Manufacturing Insights has announced the availability of a new IDC MarketScape report to help end users assess current and anticipated performance of configure, price, quote (CPQ) applications…
- 11 Jan 2017
IT in Real Estate Market Estimated to Reach $8.91Bn by 2021
The global real estate market is projected to grow from USD 5.03 Billion in 2016 to USD 8.91 Billion by 2021, at a CAGR of 12.1% during the forecast period. Key factors driving the growth of the IT…
- 21 Oct 2024
To realise the promise of AI in Africa, we need to make AI work for workers
By Zuko Mdwaba, Just as generative AI continues to open opportunities for businesses in Africa to change customer experiences and increase revenue, the benefits for workforce strategies and employees…
- 10 Aug 2025
Google Hit by AI-driven Cyber Attack
Google has become the latest company to fall victim to cyber criminals increasingly using artificial intelligence (AI) to bypass security measures and trick users with highly-realistic documents that…
- 15 Dec 2023
Here’s How We Need to Think About Digital Skills in 2024
By Zuko Mdwaba, Salesforce Area VP / Africa Executive It’s no secret that, in addition to a persistent youth unemployment crisis, Nigeria has an acute skills shortage. Some might view those two…
- 7 Aug 2025
Humans + Machines: Building the workforce of the future
By Ursula Fear, Senior Talent Programme Manager | Salesforce Is AI coming for your job, or is it already working beside you? As its use becomes more routine, artificial intelligence is looking less…
- 20 Mar 2025
The challenge facing 95% of IT leaders when it comes to AI agents – and how to overcome it
By Linda Saunders, country leader and senior director solutions engineering Africa at Salesforce Generative AI has transformed how people interact with technology through prompts, and the next…
- 26 May 2016
Gartner Says CRM Software Market Grew 12.3%
"The merger and acquisition activity that began flowing through the market in 2009 continued in 2015, with more than 30 notable acquisitions, Julian Poulter, research director at Gartner. "This has…
- 8 Mar 2017
Sage Unveils Next Gen Cloud Solutions for Africa, Middle East
The market and technology leader for integrated accounting, payroll & HR, and payment systems, Sage, has announced new products and features that will take Africa and Middle East’s business…
- 18 Apr 2025
Salesforce Revolutionizes Business Intelligence with AI-Powered Tableau Next
Tableau Next leverages agentic analytics to allow users to collaborate with AI agents to speed up the entire data-to-action workflow. Organisations today face a data paradox: they need to make fast,…
- 30 Oct 2023
Across the Generational Divide, Businesses Can Win with Generative AI that’s Safe, Accurate, and Easy-to-Use
Zuko Mdwaba, Salesforce Area VP / Africa Executive & South Africa Country Leader Generation Z will determine the extent to which generative AI will truly advance how we live and work. Photography…