30 results
- 17 May 2010
Etisalat Opens Kaduna Experience Centre , Expands Touch Points
Etisalat Nigeria last week launched its Kaduna Experience Centre to further increase bonding and bring its services closer to new and existing customers on the network. Etisalat’s customers who…
- 5 Aug 2026
Airtel Nigeria Unveils Hundreds of Retail Shops in Wide Expansion of Customer Touch Points
Telecommunications services provider Airtel Nigeria has further extended its national retail footprint with the rollout of 350 out of a planned 500 premium experience centres, which are designed to…
- 22 Nov 2021
InTouch, TotalEnergies Others Take Open Banking to Service Stations, Rural Areas
TotalEnergies Marketing Nigeria Plc has announced that in conjunction with InTouch and other partners, it has deployed “Touch Point” to over 385 stations. Touch point, it stated, is a mobile payment…
- 12 Nov 2015
Omnichannel Retail Now Pose Challenge to Online Shoppers- Report
Omnichannel has been a buzzword in retail in recent years, yet providing a seamless shopping experience across all different channels is becoming more and more challenging, according to the…
- 4 Jul 2022
Remita Introduces eNaira on Payment Platform
Remita, Africa’s leading electronic payment brand, has introduced e-Naira, the digital currency of the Central Bank of Nigeria (CBN), as an additional payment option across all its touch points. With…
- 28 Dec 2012
Mobile Money Agency Propositions & Operations in Nigeria
As mobile financial services industry in Nigeria takes shape with limited agency network to serve as touch points to meet the needs of the subscribers, we will examine the value adding roles of the…
- 11 Feb 2015
InMobi Reaches over 1Bn Mobile Devices
InMobi, the world’s most powerful mobile advertising platform, has disclosed it reached over one billion unique mobile devices on its network in Q4 2014, making it the only mobile-first…
- 23 Mar 2017
Etisalat Engages with Subscribers at Customer Forum in Ilorin
In furtherance of its commitment to creating innovative avenue for better customer engagement and quality touch points, Etisalat, again hosted its customers in Ilorin, Kwara State at its quarterly…
- 30 Oct 2015
Multichoice, Pep Stores Establish Retail Partnership in Nigeria
In an effort to increase customer touch-points across the country, MultiChoice Nigeria, the nation’s leading video entertainment company has partnered with PEP stores. Speaking about the official…
- 2 Mar 2020
Sanwo-Olu Commissions UBA Business Office at New Ultra-Modern Afriland Towers
United Bank for Africa (UBA) has officially added a new touch point to its network. Chairperson of Avon Healthcare Limited, Dr. Awele Elumelu; Group Chairman, United Bank for Africa(UBA) Plc and…
- 6 Dec 2017
Sophos Releases 2017 Malware Trends, Prediction
By peter oluka From online gaming, to mobile apps and wearable tech, technology is used at almost every touch point in people’s day-to-day lives. However, the downside of living in this…
- 8 May 2015
Nexus Home Appliances Launch First Brand Shop in Lagos
Leading maker of home appliances, Nexus has opened its first brand shop in Lagos as part of its plan to expand consumer touch points in Nigeria and reaffirm its commitment to delivering of quality…
- 29 Apr 2022
Three Reasons Why Customer Experience isn't Just About Existing Customers
By Hyther Nizam, President MEA, Zoho Corporation In today's hyperconnected world, a bad shopping experience can drive a potential consumer to a competitor. While product and pricing used to be…
- 20 Oct 2013
Zinox Makes History with Z-Pads, Nigeria’s Own Tablets
Nigeria has a new tablet PC and it is from Zinox Technologies, manufacturers of Nigeria’s first internationally certified branded computers. Zinox’s new tablets- the Z-PAD range of tablets are…
- 19 Dec 2019
CBN Issues Licences to 15 Mobile Money Operators
Central Bank of Nigeria(CBN) has issued licences to 15 mobile money operators as part of its drive towards increasing financial inclusion. Emefiele, CBN gov To further address the observed absence of…
- 10 Nov 2016
NCC Warns Telcos Against Short-Changing Subscribers
Nigerian Communications Commission (NCC), on Thursday warned GSM telephone service providers against short-changing their customers. Alhaji Abdullahi Maikano, director, NCC Consumers Affairs Bureau,…
- 10 Dec 2020
9mobile, CBN, Ecobank, Others Brainstorm Deepening Financial Inclusion in Nigeria
As part of efforts to promote financial inclusion among the unbanked and underbanked population in Nigeria, innovative telecoms brand, 9mobile, joined Ecobank, Vanguard Newspapers, Sanef, and other…
- 19 Aug 2020
Ikeja Electric Launches WhatsApp Chatbot
Ikeja Electric, Nigeria’s largest power distribution company, has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service.…
- 29 Oct 2020
Emirates Launches Biometric Path at Airport
As part of Emirates’ commitment to continuous innovation and customer experience, the airline has launched an integrated biometric path at Dubai International airport (DXB). The contactless airport…
- 8 Mar 2021
UBA Reimagines Digital Banking with New Mobile App
United Bank for Africa (UBA), Plc, Pan African financial institution, is set to change the face of digital banking services with its new mobile banking app aimed at delivering first-rate services to…
- 24 May 2017
UBA Puts Customers First, Introduces World Class Mobile Banking App
United Bank for Africa Plc, pan African financial institution, has announced the launch of a brand new mobile banking application with many user friendly features, in in demonstration of its…
- 20 Feb 2014
Etisalat Launches First ‘Gold Series’ Experience Centre In Lagos
Etisalat Nigeria has taken customer experience to a different level with the launch of the first ‘Gold Series’ experience centre situated at 43 Adeola Odeku Street, Victoria Island. The new state of…
- 22 Jul 2015
CPPL Seeks Business Marketing Consultants Inclusion for Sustainable Value
Customer Passion Point Limited (CPPL) at her June 2015 edition of the Monthly Training Programme for Business People, organised for owners and core staff of small and growing businesses in Nigeria,…
- 9 Dec 2013
Interswitch Powers First Bank Loyalty Rewards Scheme
Interswitch Transnational, a leading pan-African integrated payments company with operations in Nigeria and a growing presence in West and East Africa, announces that it is offering an…
- 7 Dec 2012
Peppe Terra Breaks New TVC for Market Dominance
Peppe Terra has introduced a new TV campaign in an effort to increase its market dominance and establish further relevance among her consumers. The idea behind this new TV advertisement of Peppe…
- 11 Dec 2013
CWG Wins Prestigious Wincor-Nixdorf Award
Computer Warehouse Group (CWG Plc), leading Pan African ICT giant,was accorded the highest recognition at the just concluded Wincor Portugal, Middle East and Africa Regional Partners Summit 2013 in…
- 11 Dec 2015
Efritin.com Welcomes Pulse Ady Partnership
Efritin.com, Nigeria’s leading online marketplace, said that it welcomes existing Ady users to the Efritin family to continue to enjoy their classifieds experience. This comes on the back of Pulse…
- 6 Apr 2018
How Gen II Security will not Save Your Company from a Gen V Cyberattack
by Rick Rogers For the first time ever, cyber attacks have emerged as one of the top three risks impacting the world. Along with natural disasters and climate change, the Global Risks Report for 2018…
- 29 Mar 2016
HP, TD Deepen Customer Engagement with Demo Centre
Foremost ICT distributors, Technology Distributions Ltd. (TD) and Original Equipment Manufacturers, Hewlett Packard (HP) have taken a huge step towards deepening engagement with prospective and…
- 21 Feb 2012
FirstBank Joins Forces with Telcos on Mobile Money Service
First Bank of Nigeria Plc, Nigeria’s financial powerhouse has penned Memorandum of Understanding (MoU) with three telecommunication companies to provide seamless mobile money services as part of the…