30 results
- 11 May 2023
Infobip Integrates Microsoft Dynamics 365 Marketing to Support Marketing Communications
Infobip, Global cloud communications platform has enhanced its collaboration with Microsoft Dynamics 365 Marketing to help businesses meet customers on their preferred channels and boost return on…
- 7 Sept 2019
VDT Opens Experience Centre to Deepen Market Penetration
VDT Communications Limited has opened its flagship Customer Experience Center for its 4G Lte Advanced internet Service along Awolowo Road in Ikoyi, Lagos. The leading Nigeria’s broadband…
- 10 Sept 2019
VDT Opens Experience Center to Deepen Market Penetration
VDT Communications Limited, Nigeria’s leading broadband communication service provider has in a strategic move to deepen market penetration and improve customer service, opened its flagship Customer…
- 13 Dec 2023
Infobip Unveils AI Hub for AI-driven Conversational Customer Experiences
Infobip, Global cloud communications platform has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses to create seamless end-to-end…
- 25 Nov 2016
Experts at Twinpine Forum Identify Key Drivers of Marketing Communication in 2017
Integrated Marketing Communications (IMC) experts have projected that personalised marketing, performance and convergence through collection of consumer data will be key drivers of marketing…
- 6 Jul 2023
Digital Spam: Retailers must Strike a Balance between Staying Visible and Avoiding Marketing Communication Overload
By Isaac Akanni, Customer Growth Manager – Africa at Infobip In the rapidly evolving landscape of retail, where businesses strive to capture the attention of consumers in a fast-paced and…
- 26 Oct 2015
Big & Bold Appointed Alcatel OneTouch Marketing Communications Agency in Nigeria
Big and Bold Communications, one stop marketing communications agency, has been appointed as the communications agency for Alcatel OneTouch Nigeria. This appointment will cover working with Alcatel…
- 11 Aug 2024
Telcos Must Embrace Data-driven Strategies to Enhance Customer Experience
By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern telecommunications. As…
- 19 Jun 2020
Infobip Launches Conversations – Contact Centre Solution for Connected Customer Experiences
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Olatayo Ladipo-Ajai, country head at…
- 15 Jun 2018
Kwesé TV Opens Ultramodern Customer Experience Centre in Lagos
Kwesé, Nigeria ‘s innovative and newest Satellite pay-TV network, has opened its first customer experience centre at Adeola Hopewell Street in Victoria Island, Lagos. Mr. Zachary Wazara, Econet Media…
- 31 Jan 2022
5 Customer Experience Trends You Need to be Aware of this Year
By Prashanth Krishnaswami, Head of CX Market Strategy & Thought Leadership, Zoho Corp. It’s no secret that customer experience (CX) is a major point of differentiation between organisations. "One…
- 2 Dec 2015
Etisalat Pledges Commitment to Better Customer Experience
Etisalat Nigeria has demonstrated its leadership as a customer-focused company when it hosted the Lagos edition of the company’s regional customer forum. The event recently held at Four Points by…
- 7 Feb 2024
Businesses must harness the power of conversational experiences to enhance customer engagement and personalisation
By Siddharth Bawa, Account Executive at Infobip Delivering exceptional customer experiences has become crucial for businesses, with an increasing number of organisations recognising that omnipresence…
- 13 Mar 2014
Smile Communications Enters Lagos Market with 4G/LTE Network
Smile Communications has commercially launched a 4G/LTE network in West Africa in Lagos, Nigeria, promising users will enjoy an improved smartphone experience, with faster web browsing and downloads,…
- 31 Aug 2019
DHL Introduces New Mobile app to Further Enhance Customer Experience
DHL Express Mobile app launched in eight African countries, and a further 40 countries to be live by the end of 2020; App offers a number of key benefits that facilitate tracking and faster delivery;…
- 10 Jun 2020
LiveSpot360 to Use New Groundbreaking Digital Initiatives to Transform Customer Experiences
Livespot360, renowned creative collective, has announced a slew of new cutting-edge formats set to transform digital experiences forever. These innovations will cut across entertainment and…
- 24 Jan 2025
9mobile Pledges to Boost Service Quality, Customer Experience
Telecommunications provider, 9mobile, has applauded the Federal Government and the Nigerian Communications Commission (NCC) for approving a 50% tariff adjustment—a vital initiative aimed at…
- 30 May 2017
FirstBank Revamps Website to Ease Customer Experience
First Bank of Nigeria Limited has officially announced the launch of its refreshed and user-friendly website. The new website is adaptive and responsive and has a multi-real estate billboard homepage…
- 14 Oct 2015
Oracle Communications Analytics Product Portfolio Now Available
Oracle Communications has launched an expanded set of analytics capabilities in a newly formed product portfolio: introducing Oracle Communications Analytics. Combining new and existing analytics…
- 30 Oct 2014
Smile Telecom Supports 50 Schools with Internet Bundles
Barely seven months it launched in Lagos, Smile Communications Nigeria Limited has taken bold step towards enhancing education in Nigeria through information communication technology (ICT) by…
- 24 Oct 2021
The Unified Insuree Experience Advantage is Key for Insurers to Scale into New Markets
By Dorotea Vatavuk With customers rapidly adopting digital communication channels that offer quick, simple and convenient processes, digitalisation of the entire insurance process is unavoidable. In…
- 20 Sept 2021
Why the Next Big Leap Forward for CRM is Transforming into a ‘System of Experiences’
By Hyther Nizam, President - MEA, Zoho Corp. Customer relationship management (CRM) is a massive industry. In fact, it’s the biggest software market in the world that continues to see steady growth.…
- 30 Nov 2016
Personalisation, Others to Drive Marketing Comms in 2017- Experts
Integrated Marketing Communications (IMC) experts have projected that personalised marketing, performance and convergence through collection of consumer data will be key drivers of marketing…
- 14 May 2015
Ogunsanya, Airtel’s Boss is CEO’s Brand Personality of the Year
Segun Ogunsanya, managing director and chief executive officer of Airtel Nigeria, has been named the CEO’s Brand Personality of the Year by leading marketing communications magazine, Marketing Edge.…
- 13 Nov 2023
Charmagne Mazhindu joins Aleph as global marketing strategy MMSO
Aleph, an ecosystem of global digital experts and technology-driven solutions that enables the growth of digital marketing, has announced that Charmagne Mazhindu has joined its global marketing team…
- 27 Jun 2024
Empowering small businesses in Africa through digital communication solutions
By Abiola Ibrahim; Account Executive - Infobip The African small business landscape is brimming with potential. From active markets to innovative entrepreneurs, the continent represents a vibrant hub…
- 17 Jan 2024
Marketers Need to Master the Unification of the Physical and Digital: Here’s why
By Stephen A. Newton, Managing Director for Africa, Aleph There was a time when physical and digital marketing were approached in completely separate ways. This separation demanded distinct…
- 9 Oct 2022
Customer Service Week: 9PSB Unveils Its Customer Service Centre
9 Payment Service Bank (9PSB), Nigeria’s foremost digital payment service bank focused on financial inclusion has unveiled its Customer Service Centre as part of activities lined up to celebrate this…
- 8 Dec 2021
Jumia Customer and Delivery Associate Relive Black Friday Experience
For Jumia Nigeria online customers, the 2021 Black Friday has come and gone, but the memory will linger for those who were able to leverage the window for best deals on their choice items. From flash…
- 9 Oct 2013
M2M, Big Data to Overcome Challenges in the Retail Sector
High competition within the retail sector compels market participants to seek ways to sustain a well-organised, well-connected supply chain and develop production plans in tune with the customer's…