30 results
- 22 Jan 2024
Four Things You Need to Know to Stay Connected with WhatsApp Channels
Today, over 2 billion people across more than 180 countries use WhatsApp to connect with friends and family, making it probably the world's most widely used private messagingservice. And now, people…
- 25 Jul 2022
Infobip, Microsoft Collaborate to Boost Digital Communications
Global cloud communications company Infobip has extended its collaboration with Microsoft, by making its WhatsApp and SMS channels available through Microsoft Dynamics 365 Sales and Microsoft…
- 24 Apr 2019
Freshworks Integrates with WhatsApp Business Solution
Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp.…
- 24 Oct 2023
Infobip and MoEngage Partner to Create Conversational Experience with AI-powered Omnichannel Capabilities
Infobip, global cloud communications platform has announced its strategic partnership with MoEngage. This collaboration aims to co-create a seamless conversational experience, boost customer…
- 28 Mar 2019
History as MTN Unwraps World-First Airtime Top-up Via WhatsApp
MTN Group Limited, said that it has begun the "world first" WhatsApp channel that allows customers to buy airtime and data bundles. With customers able to purchase them through the messaging…
- 12 May 2026
NIMC Launches WhatsApp, Live Chat Support for Faster NIN Services
National Identity Management Commission (NIMC) has introduced new digital customer support channels, including WhatsApp and live chat services, to improve accessibility and service delivery for…
- 26 Oct 2022
Banker, Regulator Agree Chat Commerce can Radically Shift Financial Inclusion in Nigeria
Clickatell, the Chat Commerce and business messaging leader, discussed with attendees at Clickatell’s Connect Interact and Transact (CIT) annual event earlier this month how they could drive…
- 20 Dec 2023
Meta Unveils '2023 Year in Review' Showcasing Key Milestones in Sub-Saharan Africa
Meta released its ‘2023 Africa Year in Review ’ to showcase some of its significant investments and works across Sub-Saharan Africa in 2023. Captured in an infographic, it highlights Meta’s ongoing…
- Telecom8 Sept 2026
WhatsApp Spotlights Nigerian Small Businesses in New ‘Power Your Hustle’ Campaign
WhatsApp has launched a three-week campaign, tagged “Power Your Hustle with WhatsApp Business”, to celebrate Nigerian small business owners and highlight how they use the platform to grow their businesses.
- 7 Sept 2018
Clickatell Transact Powers UBA to Launch Chat Banking on WhatsApp in Nigeria
Clickatell, an authorized WhatsApp Business Solution provider, is proud to announce that United Bank for Africa (UBA) will be going live with their Chat Banking solution – Leo on WhatsApp. In a first…
- Business27 Aug 2026
WhatsApp to Charge Businesses per Message from October 1
WhatsApp will begin charging businesses for customer replies sent through its Business Platform from October 1, 2026, in a move that could increase communication costs for businesses that rely heavily on the messaging service.
- 31 Oct 2018
First Bank, Clickatell Drive Financial Inclusion in Nigeria using WhatsApp
Clickatell is promoting financial inclusion in Nigeria by enabling FirstBank to launch Chat Banking on WhatsApp, unlocking the opportunity for millions of new consumers to experience an improved way…
- 10 May 2024
AI and ‘phygital’ experiences re-set to reshape the customer journey in 2024
By Andrew Egan, Africa Regional Sales Director at Infobip With brands recognising the power of conversations, AI-driven solutions, and phygital experiences, consumers can anticipate more…
- 19 Aug 2020
Ikeja Electric Launches WhatsApp Chatbot
Ikeja Electric, Nigeria’s largest power distribution company, has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service.…
- 22 May 2019
9mobile Introduces WhatsApp Customer Care
In further demonstration of its commitment to its customers and to enable them have unfettered access to their darling network in the ever-changing world of social media and messaging apps,…
- 14 Oct 2020
Ubongo Drives Deeper Engagement via Infobip’s WhatsApp Solution
Infobip, a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer journey at scale has been appointed by Ubongo,…
- 9 Mar 2023
Five Ways Businesses in Nigeria Can Drive Sales this Ramadan
As the country prepares for Ramadan, business owners look for ways to keep their operations running smoothly and stay connected with customers. For a lot of businesses, this means using WhatsApp to…
- 17 Jan 2024
How click-to-chat ads can elevate customer engagement to new heights
By George Muhia, Industry Lead – Africa Digital Natives at Infobip Click-to-chat ads are a form of interactive advertising that allows businesses to connect with their audience in real-time on…
- 17 Mar 2022
Clickatell Announces Chat 2 Pay Integration with Salesforce Commerce Cloud
Clickatell, a CPaaS innovator and Chat Commerce leader announced it has launched the integration of its industry-leading Chat 2 Pay payment solution with Salesforce Commerce Cloud the fastest path to…
- 11 Apr 2024
Banks Must Embrace NextGen Solutions to Meet Customers’ Demands
By Dean Baker, Squad Lead, BFSI from Infobip South African banks have weathered rough seas during the past year, with many of their customers coming under severe pressure from a stagnant economy,…
- 17 Jan 2022
DHL Replaces Microsoft as Most Imitated Brand in Phishing Attempts in Q4 2021
Check Point Research (CPR), the Threat Intelligence arm of Check Point® Software Technologies Ltd. and a leading provider of cyber security solutions globally, has published its new Brand Phishing…
- 24 Nov 2020
MTN Nigeria Introduces ‘Zigi’ A New Digital Online Assistant
MTN Nigeria is set to launch ‘Zigi,’ an online assistant chatbot designed to enhance customers’ digital interactions with the brand, and provide speedy and secure marketing, sales and technical…
- 30 Nov 2015
Digital Marketing Summit 2015 to Reflect on Skills Development
Marketing is changing rapidly as Social Media represents the new digital, and the skills sets of marketing managers need to change and evolve rapidly to keep up with competitors. These are part of…
- 19 Feb 2020
Africa Still too Trusting of Email Communication - Report
While 65% of Africans surveyed are concerned about cybercrime, 53% think that trusting emails from people they know is good enough; 28% have fallen for a phishing email and 50% have had a malware…
- 2 Apr 2023
Konga Travels Eyes 20m Nigerians as it Launches Flexible Flights Payment Plan,
Konga Travels and Tours has announced the launch of a flexible installment payment scheme for prospective travelers, through which the company intends to expand access to affordable travel deals for…
- 19 Jul 2024
Salesforce Unveils Einstein Service Agent an Autonomous AI Agent which would Revolutionise Chatbot Experiences
Salesforce on Friday announced Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad…
- 3 Jul 2025
MTN Nigeria Debuts Game-Changing CPaaS Platform at NextNow Forum
At the recently concluded NextNow Business Forum in Victoria Island, MTN Nigeria electrified the business community with a live demonstration of its forthcoming Communication Platform as a Service…
- 24 Aug 2020
Ecobank Group Announces 2020 Winners of Fintech Challenge
Ecobank Group has announced the winners of its Ecobank Fintech Challenge after an exciting virtual event streamed live from Accra Ghana. Nokwary, Ukheshe and Growth Factor wowed the jury to…
- 17 Dec 2024
Mastercard, MTN, and Arifu Launch Digital Skills Program for African Small Businesses
Mastercard Center for Inclusive Growth, MTN Group Fintech and Arifu have partnered to support about one million small businesses in Cote’ D’Ivoire and Uganda, to digitize their operations, increase…
- 30 Jun 2021
Clickatell Launches Combined Chat Desk, Chat Flow Solution in Contact Centres
Clickatell, the leader in mobile communications and chat commerce, today announced the launch of its Chat Desk and Chat Flow solutions delivering a superior customer experience through chat.…