30 results
- 12 Jan 2015
Weak Mobile Customer Service Harming Customer Engagement- Gartner
Following a prediction that by 2017, one-third of all customer service interactions will still require the support of a human intermediary, Gartner, Inc. said that weak mobile customer service is…
- 19 Aug 2024
Sophos Deepens Commitment to Customers & Channel Partners, Unveils Dedicated Customer Success Team
Sophos, a global leader of innovative security solutions for defeating cyberattacks, is expanding its commitment to customers and channel partners with the launch of Sophos Customer Success. The new…
- 13 Nov 2013
Etisalat Restates Commitment to Customer Experience @ Abuja Customer Forum
Etisalat Nigeria has restated its commitment to customer experience at a Customer Forum held at the Transcorp Hilton, Abuja recently. Participants at the forum had the opportunity to exchange ideas,…
- 6 Oct 2022
MTN Gifts Customers Airtime top-up to Celebrate Customer Service Week
ICT giant, MTN Nigeria, is gifting customers airtime through engaging activities across its social media platforms, from October 5th-7th 2022, as part of its celebration of the annual Customer…
- 4 Oct 2023
MTN Nigeria Thrills Customers with Prizes to Celebrate Customer Service Week 2023
MTN Nigeria commenced a series of activities as part of the celebration of Customer Service Week to excite its customers. With the theme, 'You Make Our Network,' the company recognised and…
- 8 Oct 2020
Zedcrest Group Rewards Customers, Staff @ Customer Service Week
Zedcrest Group, new-age financial solutions powerhouse, celebrated the 2020 Customer Service Week with series of customer reward and staff recognition activities as a show of appreciation for their…
- 12 Oct 2025
Polaris Bank Wraps Up 2025 Customer Service Week with Renewed Commitment to Customer Satisfaction
Polaris Bank has restated its dedication to delivering exceptional customer experience as it successfully concluded activities marking the 2025 edition of Customer Service Week themed “Mission:…
- 30 Jul 2025
MTN Nigeria Hosts Inaugural Customer Engagement Day, Reaffirms Commitment to Customer-Centered Innovation
MTN Nigeria has held its first-ever Customer Engagement Day (CED) at its Rooftop venue in Ikoyi, Lagos, to deepen ties with its subscriber base and enhance customer experience. The hybrid event,…
- 7 Oct 2019
UBA Celebrates Staff, Customers at Customer Service Week
United Bank for Africa, Pan African Financial services institution, is joining the rest of the world to celebrate the 2019 Customer Service Week, themed, “ Magic Happens Here ”, with recognitions for…
- 8 Oct 2021
MTN to Reward 20 Customers with Free Airtime to Mark Customer Service Week
As part of activities to commemorate the annual Customer Service Week and in continuance of its 20th-anniversary celebrations, telecommunications giant, MTN Nigeria has announced it will give 20…
- 9 Oct 2022
Customer Service Week: 9PSB Unveils Its Customer Service Centre
9 Payment Service Bank (9PSB), Nigeria’s foremost digital payment service bank focused on financial inclusion has unveiled its Customer Service Centre as part of activities lined up to celebrate this…
- 8 Oct 2020
Customer Service Week: UBA Hinges Customer Satisfaction on Innovation, Optimisation and Upgrading of Banking Platforms
United Bank for Africa (UBA) Plc, Pan African financial institution, has said that the recently embarked transformation of its processes is to ensure that customers’ expectations are not only met but…
- 10 Oct 2019
UBA Rewards 20 More Customers in Final Draw of Wise Savers Promo as 80 Customers Win N120m
United Bank for Africa (UBA) Plc, Pan African financial institution, has again rewarded another 20 customers who have emerged winners in the final draw of the UBA Wise Savers Promo, winning N1.5…
- 2 Mar 2025
PalmPay Opens New Customer Experience Center to Strengthen Customer Support
PalmPay, a leading fintech platform in Nigeria, has launched its experience center in Lagos, further expanding its commitment to customer engagement and support. The grand launch event, held at the…
- 20 Aug 2024
d.light Launches Customer Loyalty Program for Off-grid Solar Customers in Kenya
d.light, the global provider of transformational household products and affordable finance for low-income households, has launched its new customer loyalty program - the first of its kind in the…
- 5 Oct 2020
Heritage Bank Celebrates Customer to Mark 2020 Customer Service Week
In a bid to deepen its partnership and create wealth for their individual customers, Heritage Bank Plc, Nigeria’s Most Innovative Banking Service provider joins the rest of the world to celebrate the…
- 31 Aug 2020
Access Bank Reassures Customers after Hacker Steals Customers Data
Access Bank Plc has assured customers that there are no threat to their account balances after Ihebuzo Chris, a Nigerian hacker, demonstrated that the walls built around bank’s network are…
- 25 Sept 2020
CBN Bans Customer-to-Customer Forex Transfer
Central Bank of Nigeria (CBN) has banned transfer of foreign exchange (forex) from one customer to another. According to the apex bank, forex cash lodgements into domiciliary accounts can only be…
- 25 Dec 2018
Diamond Bank Makes Mobile Banking Easier for Customers, Non-customers
Diamond Bank, has announced the launch of new exciting features on its mobile app to provide customers unrivalled experience in bill payments and their respective business transactions. …
- 29 Apr 2022
Three Reasons Why Customer Experience isn't Just About Existing Customers
By Hyther Nizam, President MEA, Zoho Corporation In today's hyperconnected world, a bad shopping experience can drive a potential consumer to a competitor. While product and pricing used to be…
- 15 Feb 2013
FirstBank Customizes MasterCard for Customers
First Bank of Nigeria has introduced the ‘expressions on card’ product, as part of efforts to attract the youths and also create uniqueness for card holder. The bank said Thursday that the products…
- 16 Nov 2017
4 Interesting Ways To Improve Customer Service
By Damilola Ojo In very simple terms, customer service is really just about keeping the customer happy. There are ways or strategies to employ to improve your customer service as an organization and…
- 12 Jun 2017
Etisalat Affirms Customer is King in Kaduna
Etisalat Nigeria, has affirmed its commitment to robust customer engagement with the hosting of its customers in Kaduna during the quarterly Etisalat Customer Forum. The Forum attended by hundreds of…
- 13 Oct 2022
"We are all about Empowering our Customers and Community" - Ugonwa Nwoye
To celebrate the 2022 annual Customer Service Week, leading ICT organization, MTN Nigeria, hosted customers at an online forum themed Empowering Customers and Community which was held on October 7,…
- 1 Dec 2020
9mobile Deepens Relationship with Subscribers at Kano Customer Forum
9mobile has further affirmed its commitment to deepening relationship with subscribers on its network by hosting its customers in Kano at a Customer Forum. At the event held recently, customers…
- 20 Jul 2016
Etisalat Strengthens Relationship with Customers in Uyo
In a direct demonstration of its leadership as Nigeria’s most customer-friendly telecoms operator, Etisalat, recently hosted customers on its network to a Customer Forum at Eemjim Hotel Uyo, the Akwa…
- 1 Nov 2015
Customers, Banks Set for War over BVN
Money deposit customers under the aegis of Bank Customers Association of Nigeria (BCAN) are gearing up for a fight with the Central Bank of Nigeria (CBN), over plans to deny customers who have are…
- 4 Jul 2018
MTN Redefines Customer Experience with CEM
In a bid to solve customer related issues, MTN in partnership with Nokia have unveiled revolutionary customer experience management system that would address challenges impeding customers experience…
- 30 Jun 2026
Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum
Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another…
- 15 Sept 2010
Multichoice Hosts Customer Forum
Leading Pay TV Company, Multichoice recently hosted its customers in Surulere to a Customer Forum. The Customer Forum was an interactive session to address challenges faced by subscribers on this…