30 results
- 17 May 2017
Nokia Bolsters Software Offering with Increased Intelligence for Digital Customer Care
Nokia on Tuesday unveiled new machine learning capabilities and expertise to help service providers strengthen the digital customer experience. Designed to help service providers improve business…
- 15 Nov 2012
Etisalat @ Akure, Reiterates Commitment to Customer Care
Mr. Otuyemi Otule, director, IT Strategy, Planning and Architecture, Etisalat Nigeria, has given an insight into the action plan of the company, explaining that the company sees great opportunities…
- 3 Jun 2015
Globacom Unveils Customer Care Outlet in Benin City
Globacom has opened another customer care centre in the heart of Benin City for the benefits of its existing and prospective customers. The Gloworld outlet is located at the Kada Entertainment…
- 29 Jun 2015
Jovago at eCEX 2015 Harps on Significances of Customer Care
Jovago, Africa’s largest hotel booking portal, makes landmark contributions at the first e-commerce exhibition and seminar, organised by the Ideas Hub in Lagos over the weekend. The programme tagged…
- 13 Mar 2022
Airtel Nigeria Unveils Self-Care Portal for Business Customers
Telecommunications services provider, Airtel Nigeria, has unveiled a new self-care portal to empower Business Customers on its network to gain total control of their service accounts as well as…
- 5 Oct 2021
NDIC Warns Bank Customers to be Careful of Ponzi Schemes
The Nigeria Deposit Insurance Corporation (NDIC) has warned bank depositors against falling into Ponzi schemes’ traps due to promises of very high returns in. Mr. Bello Hassan, Managing Director (MD)…
- 15 Mar 2024
Moove Unveils ‘N500M Moove Cares Program’ for All Customers in Nigeria
Moove, the world’s first mobility fintech platform, has announced the launch of its ‘Moove Cares’ program, introducing a substantial support package aimed at mitigating the adverse effects of ongoing…
- 13 Nov 2013
Etisalat Restates Commitment to Customer Experience @ Abuja Customer Forum
Etisalat Nigeria has restated its commitment to customer experience at a Customer Forum held at the Transcorp Hilton, Abuja recently. Participants at the forum had the opportunity to exchange ideas,…
- 1 Dec 2020
9mobile Deepens Relationship with Subscribers at Kano Customer Forum
9mobile has further affirmed its commitment to deepening relationship with subscribers on its network by hosting its customers in Kano at a Customer Forum. At the event held recently, customers…
- 13 Nov 2008
Don-P Boss Pledges Better Services
Don-P Communications Ltd, flagship partner of many successful telecommunications companies in Nigeria said that it is building customer loyalty through excellent customer care. Peter Ojemen, managing…
- 31 May 2014
NCC Tasks GSM Providers on Quality Service
The Nigerian Communications Commission (NCC) has challenged GSM service providers in the country to provide functional and accessible customer care help lines which would enable customers to…
- 11 Jun 2012
Etisalat Holds Customer Interactive Session
Etisalat, the Nigeria’s fastest growing and most innovative telecommunications company, has kicked off its regional customer forum, an interactive gathering involving customers and senior members of…
- 13 Aug 2013
LG Launches Women Friendly Customer Service Programme
LG Electronics, a global leader in consumer electronics has launched a unique women-friendly customer service programme known as the ‘LG Pink Service’ in Nigeria. This new customer service initiative…
- 10 Oct 2025
Glo Reaffirms Commitment to Excellence @ Customer Service Week
Technology company, Globacom, has observed the 2025 Customer Service Week with a restatement of its commitment to excellent service deliver. The celebration at Globacom’s Call Centre added colour to…
- 19 Oct 2009
Glo Launches Self Care IVR in Local Languages
Globacom’s new Self Care Service which enables subscribers to access information about the network’s services via the telephone is now available in local languages. Ms Maria …
- 10 Mar 2015
Etisalat Reiterates Commitment to Quality Customer Experience
Etisalat Nigeria has reiterated its commitment to improved quality of services and customer satisfaction as she kicked-off 2015 customer engagement initiative in Port Harcourt, Rivers State. The…
- 21 Nov 2013
Globacom Opens Mini Call Centre in Abuja, Plans More Cities
Globacom has taken another giant stride in its determination to bring services closer to its customers as it opened a state-of-the-heart mini Call Centre in the Federal Capital Territory,…
- 21 Apr 2022
9mobile Announces Self Service Unbarring Portal for Barred Phone Lines
In yet another novel move by a Nigerian Mobile Network Operator (MNO), the customer-friendly telecommunication company 9mobile has announced an easy self-service unbarring portal for customers to…
- 21 Apr 2022
9mobile Unveils Self Service Unbarring Portal for Barred Phone Lines
Nigerian Mobile Network Operator (MNO), 9mobile has announced an easy self-service unbarring portal for customers to connect their NIN and unbar their lines online. The 9mobile NIN Web Linking…
- 28 Jul 2022
9mobile Renews Partnership with Gravitas, Affirms Support for Nigerian Businesses
Innovative telecommunications company 9mobile has restated its commitment to enabling the growth of Nigerian businesses and fostering inter-sectoral collaboration to further boost economic…
- 23 Jan 2020
9mobile Introduces ‘Enin’ Chatbot to Serve Customers Better
9mobile, has launched the first Artificial-Intelligence chatbot solution named Enin to offer personal digital customer assistance to customers on its services. Enin, a stylised name from the number…
- 4 Oct 2013
Etisalat Partners Montgomery on Customer Centricity Summit
Etisalat has been announced Platinum Sponsor of the cross-industry Customer Centricity Summit scheduled to hold from October 8th to 10th, 2013, at the InterContinental Hotel, Lagos. The summit…
- 14 Jul 2014
Concerns over Telcos, Data Miners Unsolicited SMSs
Telecommunication operators in Nigeria are washing their hands of unsolicited short messaging services (SMSs), pointing at some unscrupulous foreign data miners, although when you dig deeper,…
- 20 Nov 2015
Etisalat Holds 2015 Customer Forum in Lagos
Etisalat, once again demonstrated its leadership as a customer-focused company when it hosted the Lagos edition of the company’s regional customer forum. The event recently held in Lagos, was an…
- 2 Dec 2015
Etisalat Pledges Commitment to Better Customer Experience
Etisalat Nigeria has demonstrated its leadership as a customer-focused company when it hosted the Lagos edition of the company’s regional customer forum. The event recently held at Four Points by…
- 2 May 2024
Embracing AI to Help Reshape Business Dynamics and Customer Interaction
By Tamara Rajić, Director of Business Strategy EMEA at Infobip World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and…
- 7 Oct 2022
CSW: Unity Bank Bags CBN Award on Customer Complaints Resolutions, Restates Commitment to Excellent Service Delivery
Retail lender, Unity Bank Plc has received an Award of Recognition for emerging as the “Best Bank in Customer Complaint Resolution 2021” recently at the Kano Central Bank of Nigeria/Banker’s…
- 15 Apr 2016
CPC Seeks Compensation from Telcos over Poor QoS
Consumer Protection Council (CPC) has requested the Nigerian Communications Commission (NCC) to draw out a special compensation plan for telecoms subscribers for the continued poor service quality by…
- 11 May 2009
Afribank Bureau De Change Assures Customers of Excellent Service
Afribank Nigeria Plc bureau de change has formally opened its doors to customers with a promise of excellent bureau de change services nationwide. The firm, one of the newest additions to…
- 24 Nov 2008
Etisalat Promises better Quality of Service
The fourth Global System for Mobile communications (GSM) operator in the country, Etisalat has pledged to offer better quality service at lower tariff to its customers and also pledged to satisfy the…