30 results
- 20 Jul 2023
Cracking the Code – Unravelling the Complexities of Omnichannel Communication Excellence in the Retail Space
By James Gachie, Industry Lead at Infobip Implementing an effective omnichannel communication strategy can provide retailers with a distinct edge in the competitive market, but the move can also…
- 12 Nov 2015
Omnichannel Retail Now Pose Challenge to Online Shoppers- Report
Omnichannel has been a buzzword in retail in recent years, yet providing a seamless shopping experience across all different channels is becoming more and more challenging, according to the…
- 24 Oct 2023
Infobip and MoEngage Partner to Create Conversational Experience with AI-powered Omnichannel Capabilities
Infobip, global cloud communications platform has announced its strategic partnership with MoEngage. This collaboration aims to co-create a seamless conversational experience, boost customer…
- 27 Nov 2020
eBanqo’s Omnichannel Platform Helps Businesses Offer Live Chat Assistance and Extend their Services on Messaging Apps
Businesses today serve customers based on companies’ own terms and not necessarily how customers prefer. For example, customers are required to download apps to enjoy companies’ services, are…
- 6 Oct 2015
Access Bank, CR2 Join Forces to Modernise ATMs in Nigeria
Access Bank and CR2 have announced that the bank has selected CR2's BankWorld omnichannel suite to manage their self-service channels including ATM, Internet, and Mobile. This strategic alliance was…
- 20 Feb 2022
Forbes Hails Konga as Beautiful Bride of African e-commerce
Konga, Nigeria’s leading omnichannel e-commerce group has been identified as a strong player on the verge of dominating the African e-commerce scene. Forbes, a globally renowned media company,…
- 4 May 2021
HP Extends First of its Kind Partner Program to Global Retailers
HP Inc. announced the extension of HP Amplify™, a first-of-its kind global channel program to its vast ecosystem of more than1350 online pure players, omnichannel, and brick and mortar retail…
- 13 Dec 2021
Infobip Debuts Virtual Golf bot at CIO Africa Golf Day
Infobip, a global cloud communication company for businesses and a leader in omnichannel customer engagement, last week at this year’s CIO Africa Golf Day, launched a virtual WhatsApp-based golf bot…
- 12 Apr 2022
Quadrant Knowledge Names CR2 Technology Leader in the Digital Banking Platform Market 2022
Quadrant Knowledge Solutions has named CR2 as a 2022 technology leader in the SPARK Matrix analysis of the global digital banking platform market. The Quadrant Knowledge Solutions SPARK Matrix…
- 24 Oct 2021
The Unified Insuree Experience Advantage is Key for Insurers to Scale into New Markets
By Dorotea Vatavuk With customers rapidly adopting digital communication channels that offer quick, simple and convenient processes, digitalisation of the entire insurance process is unavoidable. In…
- 25 Jun 2020
Infobip Deploys Cloud Contact Centre Solution at Ikeja Electric
Infobip’s reputation as the leading provider of cloud communication solutions, as well as its extensive track record as the service provider of choice to many of the world’s top brands, has been…
- 17 Dec 2025
Fynd Expands Global Footprint, Adds Africa With Surtee Group Partnership
Fynd, an AI-native retail technology platform backed by Reliance Retail Ventures Limited, today announced its official expansion into South Africa, onboarding Surtee Group - one of the region’s most…
- 11 Aug 2024
Telcos Must Embrace Data-driven Strategies to Enhance Customer Experience
By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern telecommunications. As…
- 2 Oct 2023
Infobip Recognised as Communications Platform Leader by Analyst Firm Gartner
Infobip, Global cloud communications platform has been named a Leader in the Communications Platform as a Service (CPaaS) market by analyst firm Gartner. In the first Gartner Magic Quadrant for…
- 2 Jun 2016
Study Predicts 70% Rise in ATMs Running Multivendor Apps by 2020
By the end of 2015, approximately 1.2 million (40 percent) of the world's 2.9 million bank-grade ATMs were running multivendor software applications. By 2020, this number will grow to 2 million as…
- 9 Apr 2016
Interactive Intelligence Launches Customer Engagement Cloud Service
Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has launched a new customer engagement cloud service for businesses…
- 19 Jun 2020
Infobip Launches Conversations – Contact Centre Solution for Connected Customer Experiences
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Olatayo Ladipo-Ajai, country head at…
- 25 Jun 2014
Study Shows Global Retail eCommerce Software Market in Rapid Maturity
International Data Corporation (IDC) has published a new vendor assessment and market analysis study (GIPW02W) profiling and ranking the leading providers in the worldwide retail ecommerce…
- 17 Jan 2024
Marketers Need to Master the Unification of the Physical and Digital: Here’s why
By Stephen A. Newton, Managing Director for Africa, Aleph There was a time when physical and digital marketing were approached in completely separate ways. This separation demanded distinct…
- 22 Jan 2019
Building Confidence in Nigeria’s Tough E-Commerce Market
By Sammy Lee Despite the positive projections and huge potential locked in Nigeria’s emerging e-commerce landscape, the sector is proving more than a tough nut to crack for the majority of players in…
- 4 Feb 2020
Microsoft, Genesys Expand Partnership for New Cloud Service
Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. With…
- 24 Sept 2018
iSON Technologies Collaborates AVAYA on Digital Transformation in Africa
iSON Technologies, in partnership with Avaya, recently hosted an exclusive customer experience management (CEM) event to address the needs of businesses in Nigeria in building connected experiences…
- 30 Jan 2020
Al Khaleej Bank Signs for iMAL Islamic Core Banking Platform
Path Solutions, a worldwide provider of Sharia-compliant financial technology solutions, has announced that it signed Al Khaleej Bank in Sudan to its core banking platform. Al Khaleej Bank complies…
- 3 Aug 2018
Clickatell Partners Nigerian Banks to Roll out Chat Banking Capabilities
Clickatel, an authorized WhatsApp Business Solution Provider is partnering Nigerian banks to roll out their chat banking capabilities on WhatsApp across Africa. Clickatell’s customers on WhatsApp…
- 4 Dec 2019
Virgin Atlantic Names Konga Travels Most Innovative Agency
Konga Travels and Tour, a 21st century lifestyle travel booking agency, has received yet another recognition for its revolutionary offerings and landmark strides in the industry. Konga The company…
- 3 Feb 2020
Microsoft, Genesys Expand Partnership to Assist Enterprises Seize the Power of the Cloud
Microsoft and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. With the…
- 5 Aug 2019
Oromia International Bank in Ethiopia Goes Live with ICSFS’ IFB Software
ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, and Oromia International Bank S.C (OIB), one of the most profitable banks in…
- 5 Mar 2020
Path Solutions Launches Digital Banking Suite Underpinned by State-of-the-art Analytics
Path Solutions has revealed its new Intelligent Digital initiative roadmap with the launch of Path Digital and Path Intelligence platforms which will enable forward-thinking banks to maintain…
- 24 May 2020
Sterling Bank Launches OneBank App
Sterling Bank Plc, Nigeria’s leading digital bank has launched a new, unique but simple banking application that can be used for all banking and payment transactions by its customers. Mr. Olayinka…
- 2 Jun 2017
Path Solutions Achieves GoodAccredited Standard for 7th Year in a Row
Path Solutions, an international core banking system provider for Islamic banks and financial institutions, has announced it has received the GoodAccredited Standard for the seventh consecutive year.…