30 results
- 25 Mar 2017
Tecno Camon CX Launch Set to Shake Up African Market
Premium mobile phone brand, Tecno Mobile, has unveiled its latest handset to hit the African market at an event in the Kenyan capital, the Camon CX. Designed specifically for young, independent…
- 21 Oct 2021
#AfriTECH2021: Key takeaways from Zoho’s workshop on Driving Business Growth through CX
For organizations large and small, the year 2020 was the longest year ever. The quick lesson is the urgent need to reorient the workforce to a new way of working to ensure uninterrupted delivery of…
- 6 Nov 2023
Unleashing the Power of Hyper-Personalisation can Elevate CX through Tailored Engagement
By Boris Maric, Senior Customer Growth Executive at Infobip Hyper-personalisation has revolutionised customer engagement by tailoring experiences through data analysis and thus enhancing the Customer…
- 6 Nov 2023
PalmPay to Lead "Future of Money, Security and CX" Discussions at AfriTECH 3.0
PalmPay, a leading African-focused fintech company committed to driving financial inclusion through technology, will lead the discussions on future of money, Fintech app security/safety and customer…
- 15 Nov 2019
Ericsson, MTN Partner to Improve CX Across Africa
MTN has implemented the Ericsson Customer Experience Programme (ECEP), in an effort to transform from a traditional operator into a modern, digital business. Rolled out across eight networks,…
- 31 Jan 2022
5 Customer Experience Trends You Need to be Aware of this Year
By Prashanth Krishnaswami, Head of CX Market Strategy & Thought Leadership, Zoho Corp. It’s no secret that customer experience (CX) is a major point of differentiation between organisations. "One…
- 11 Aug 2024
Telcos Must Embrace Data-driven Strategies to Enhance Customer Experience
By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern telecommunications. As…
- 16 Jul 2014
Siemens CVC to Sell “Oracle Service Cloud” to Customers
Siemens Convergence Creators (Siemens CVC) has announced that it has obtained resell rights for Oracle’s Service Cloud, formerly also known as Oracle RightNow CX cloud service. Since Siemens…
- 27 May 2020
Chatbot Uptake to Remain Robust as Firms Seek Competitive Edge in Nigeria
By Olajide Osho-Thomas Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive down costs. This…
- 22 Nov 2020
5 Major Customer Experience Trends that Shaped 2020
By Andrew Bourne, Region Manager, Africa, Zoho Corporation Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival. As…
- 15 May 2025
Zoho Deepens CRM Platform with AI and Workflow Automation Features
Zoho Corporation, a global technology company, has expanded its customer experience (CX) platform with powerful new AI and workflow orchestration features, driven by its in-house AI engine, Zia.…
- 20 Sept 2021
Why the Next Big Leap Forward for CRM is Transforming into a ‘System of Experiences’
By Hyther Nizam, President - MEA, Zoho Corp. Customer relationship management (CRM) is a massive industry. In fact, it’s the biggest software market in the world that continues to see steady growth.…
- 9 Jan 2023
During High Inflation, Great Customer Experience isn't Just a Competitive Differentiator—it's a Matter of Survival
By Hyther Nizam, President - MEA, Zoho Corp. Inflation is on almost everyone’s mind right now. Around the globe, the supply chain issues caused by the COVID-19 pandemic have been compounded by the…
- 29 Apr 2022
Three Reasons Why Customer Experience isn't Just About Existing Customers
By Hyther Nizam, President MEA, Zoho Corporation In today's hyperconnected world, a bad shopping experience can drive a potential consumer to a competitor. While product and pricing used to be…
- 21 Apr 2023
Boosting Profitability and Enhancing Deeper Customer Engagement with Conversational Banking
By Marina Bolfan, Senior Customer Growth Executive at Infobip Nigeria Nigeria’s banking sector is becoming increasingly more competitive. This is especially the case within the digital banking space…
- 16 Dec 2022
Zoho Desk Achieves 45% CAGR over 5 years, As it Introduces Blended Conversations to Deliver Exceptional Support
Zoho Corporation, a leading global technology company, today launched new tools for Zoho Desk, the anchor application in the company's customer service platform, to help customer service teams evolve…
- 10 May 2024
AI and ‘phygital’ experiences re-set to reshape the customer journey in 2024
By Andrew Egan, Africa Regional Sales Director at Infobip With brands recognising the power of conversations, AI-driven solutions, and phygital experiences, consumers can anticipate more…
- 20 Feb 2018
Tecno Woos Customers with Finger Print Scanner Smartphone
Tecno appears to be wooing customers with the state of the technology fingerprint scanner and other innovative features embedded in the new Camon CM just released, even as the product is attracting…
- 11 Oct 2021
Zoho Emerges Africa Tech Alliance Alliance Forum (#AfriTECH2021) Lead Sponsor
Zoho Corporation has been named the lead sponsors of Africa Tech Alliance Forum 2021 (#AfriTECH2021), by the organisers. The hybride event (both online and physical) will take place on Wednesday,…
- 14 Aug 2015
Oracle OpenWorld 2015- Attend to Hear, Learn, Find Out & Network
The best, most innovative sessions are at Oracle OpenWorld 2015. Nigeria CommunicationsWeek looks at some of the sessions individuals, businesses and governments can explore. Big Data Central @…
- 19 Jun 2020
Infobip Launches Conversations – Contact Centre Solution for Connected Customer Experiences
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Olatayo Ladipo-Ajai, country head at…
- 21 Apr 2023
Why Nigerian Businesses Must leverage RCS as the Next Big Digital Channel – Infobip Regional Manager
Olatayo Ladipo-Ajai, regional manager at Infobip Nigeria, has urged Nigerians, particularly business entities, such as banks, telcos and other businesses to harness the benefits posed by the Rich…
- 24 Jul 2023
Rise of the Machines – Chatbots Slated to Dominate Customer Service Channels by 2027
By George Muhia, Industry Lead – Africa Digital Natives at Infobip A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the…
- 20 May 2019
BHM Lead Consultants To Attend DMWF in London
BHM has announced the participation of two of its Lead Consultants in the 2019 London edition of Digital Marketing World Forum (DMWF) holding at the Business Design Centre in London. Enitan Kehinde,…
- 14 Jul 2022
Dotgo Unveils Business Messaging Hub
Dotgo, a Gupshup company, and provider of Rich Communication Services solutions for business messaging, has announced the launch of RBM Hub. The launch of the RBM Hub expands the reach and…
- 11 Dec 2018
Researchers Identify First Threats in a Post-phishing World
Researchers at XM Cyber have uncovered a new means of carrying out e-mail attacks without the user or cyber security teams knowing. Attackers convert the user's account into a tool to invade the…
- 30 Oct 2016
IBM Watson, 9 Others Battle for $3.1m Smart Advisors Market
IBM Watson, and nine other global technology giants are eyeing gains in the smart building (advisors) market as it is expected to grow from $703.3 Million in 2016 to $3,172.0 Million by 2021, at a…
- 28 Apr 2021
Ajua Acquires WayaWaya
Ajua, the integrated Customer Experience Management solution for businesses in Africa, has acquired WayaWaya, the Kenya-based Artificial Intelligence and Machine Learning known for its innovative…
- 18 Mar 2021
Choosing the right mix of tools for your business to sidestep silos
By Andrew Bourne, Regional Manager, Africa, Zoho Corporation Technology silos are one of the most common barriers that organisations come across in their digital transformation journeys. Tech…
- 6 Apr 2018
Tecno unveils Camon X & Camon X Pro
TECNO, Africa’s leading premium phone manufacturer has unveiled its latest smartphone duo- the Camon X and Camon X Pro. The announcement was made during a glamorous Global Spring launch at Eko…