30 results
- 9 Oct 2022
Customer Service Week: 9PSB Unveils Its Customer Service Centre
9 Payment Service Bank (9PSB), Nigeria’s foremost digital payment service bank focused on financial inclusion has unveiled its Customer Service Centre as part of activities lined up to celebrate this…
- 12 Jan 2015
Weak Mobile Customer Service Harming Customer Engagement- Gartner
Following a prediction that by 2017, one-third of all customer service interactions will still require the support of a human intermediary, Gartner, Inc. said that weak mobile customer service is…
- 13 Aug 2013
LG Launches Women Friendly Customer Service Programme
LG Electronics, a global leader in consumer electronics has launched a unique women-friendly customer service programme known as the ‘LG Pink Service’ in Nigeria. This new customer service initiative…
- 8 Oct 2021
MTN to Reward 20 Customers with Free Airtime to Mark Customer Service Week
As part of activities to commemorate the annual Customer Service Week and in continuance of its 20th-anniversary celebrations, telecommunications giant, MTN Nigeria has announced it will give 20…
- 8 Oct 2019
UBA Celebrates Staff, Customers at Customer Service Week
United Bank for Africa, Pan African Financial services institution, is joining the rest of the world to celebrate the 2019 Customer Service Week, themed, “ Magic Happens Here ”, with recognitions for…
- 6 Oct 2022
MTN Gifts Customers Airtime top-up to Celebrate Customer Service Week
ICT giant, MTN Nigeria, is gifting customers airtime through engaging activities across its social media platforms, from October 5th-7th 2022, as part of its celebration of the annual Customer…
- 8 Oct 2020
Customer Service Week: UBA Hinges Customer Satisfaction on Innovation, Optimisation and Upgrading of Banking Platforms
United Bank for Africa (UBA) Plc, Pan African financial institution, has said that the recently embarked transformation of its processes is to ensure that customers’ expectations are not only met but…
- 16 Oct 2024
9 Payment Service Bank Celebrates 2024 Customer Service Week with Impressive Activities
9 Payment Service Bank (9PSB), Nigeria's leading digital payment service bank dedicated to advancing financial inclusion, celebrated the 2024 Customer Service Week, themed: "Above and Beyond." The…
- 2 Mar 2025
PalmPay Opens New Customer Experience Center to Strengthen Customer Support
PalmPay, a leading fintech platform in Nigeria, has launched its experience center in Lagos, further expanding its commitment to customer engagement and support. The grand launch event, held at the…
- 9 Oct 2024
Kuda Organises Webinar to Celebrate Customer Service Week 2024, Reaffirms Commitment to Excellence
In celebration of Customer Service Week 2024, Kuda hosted a webinar to equip its employees with tips to deliver exceptional service to internal and external customers. The webinar, ‘Going Above and…
- 5 Oct 2023
9mobile CEO says Customer Service is Key to Business Prosperity
Customer-centric telecommunication company, 9mobile, has said that quality customer service is key to business prosperity as it is what drives organizational performance and growth. Speaking as the…
- 13 Oct 2021
Customer Service Week: Zedcrest Celebrates the Power of Service
Zedcrest Group, New-age financial solutions powerhouse, last week joined the rest of the world to mark the 2021 Customer Service Week by celebrating its customers and staff for their patronage and…
- 10 Oct 2025
Glo Reaffirms Commitment to Excellence @ Customer Service Week
Technology company, Globacom, has observed the 2025 Customer Service Week with a restatement of its commitment to excellent service deliver. The celebration at Globacom’s Call Centre added colour to…
- 23 Feb 2024
OPay Redefines Customer Service With Innovative Solutions, Expands Accessibility
OPay, Nigeria’s leading financial technology company headquartered in Lagos, has revolutionized customer service by prioritizing user satisfaction and implementing cutting-edge solutions to enhance…
- 2 Aug 2014
Signal Alliance, Cisco Roll out New Customer Care Services Solution
Signal Alliance Limited, systems integration and solutions provider recently announced the introduction of the Cisco Smart Care Services, a services solution platform that fosters proactive…
- 11 Oct 2024
MTN Nigeria Celebrates Customer Service Week with Gifts, Gratitude, and Smiles
MTN Nigeria kicked off a series of activities to mark Customer Service Week celebration, a global event dedicated to recognizing the role of customer service in driving business growth while…
- 30 Nov 2009
The Many Woes of Customer Service Delivery in Telecom
It is a popular saying that a customer in every service driven business such as telecom is king and therefore should be treated as such. The subscriber in the business of telecommunications is the…
- 10 Oct 2019
Konga Supports Customers With A New After-Sales Service
Konga, foremost e-commerce giant is giving e-commerce shoppers a lot to smile about with its value-added service – Yu Break It; We Fix It. Specifically, Yu Break It; We Fix It is an after-sales…
- 5 Oct 2022
FCMB Celebrates Happy Customers, Peerless Service, Talents
By ensuring the right blend of technology and people, First City Monument Bank Limited (FCMB) is creating a feeling of happiness and satisfaction for its customers across all service touchpoints as…
- 3 Mar 2023
Samsung Expands Nigerian Footprint with Opening of Customer Service Plaza in Allen
Samsung Electronics West Africa has continued to solidify its presence in Nigeria, especially in its engagement with the customers. L-R: Subash Sehgal, Technical Head, MGS; Charlie Lee, Managing…
- 31 Jan 2014
Samsung Unveils Ultra-Modern Customer Service Plaza
Samsung Electronics West Africa has unveiled the first of its kind Customer Service Plaza (CSP) in Abuja. The new center boasts of a waiting lounge, experiential points, kiddie’s zone and dedicated…
- 10 Oct 2025
PalmPay Offers Free Health Checks to Celebrate Customer Service Week 2025
PalmPay, a leading fintech platform and neobank driving financial inclusion in Nigeria, is joining the global celebration of Customer Service Week 2025 under the theme “Mission: Possible.” The theme…
- 12 May 2026
NIMC Launches WhatsApp, Live Chat Support for Faster NIN Services
National Identity Management Commission (NIMC) has introduced new digital customer support channels, including WhatsApp and live chat services, to improve accessibility and service delivery for…
- 24 Jul 2023
Rise of the Machines – Chatbots Slated to Dominate Customer Service Channels by 2027
By George Muhia, Industry Lead – Africa Digital Natives at Infobip A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the…
- 30 Mar 2020
COVID-19: Union Bank Unveils 24-Hour Toll-Free Customer Service Line
Union Bank, has introduced a 24-hour toll-free Customer Service Line – 0800 700 7000, as part of proactive efforts to ease banking worries during the ongoing Coronavirus outbreak in Nigeria. The…
- 20 Jun 2016
FMC Technologies Expands Subsea Services Support in Nigeria
FMC Technologies, Inc. recently celebrated the official opening of its state-of-the-art subsea services support center in Onne, Port Harcourt, and the completion of the first subsea tree fully…
- 23 Nov 2021
TD Plus Offers Free After-Sales Support to Customers
TD Plus, Nigeria’s leading after-sales service provider, has flagged off a campaign, offering free device support to all customers. This free offer is in partnership with TD Africa, Sub-Saharan…
- 22 Jul 2021
Facebook, Ajua Sign Agreement to Empower African SMEs with Automated Customer Support
Ajua signs an agreement with Facebook to automate commercial interactions and customer support for businesses through WhatsApp. This partnership is one of two in Africa of companies that are directly…
- 9 Sept 2013
FCMB Explains CBN policies, Products & Services @ Nationwide Customers Meet
First City Monument Bank (FCMB) has commenced a nationwide customer forum to educate her customers on the recent cashless policies of CBN; and solicit suggestions aimed at improving the Bank’s…
- 10 May 2010
Zinox, TD Plus Partner for World Class Support Services
TD Plus Nigeria’s most professional support company which is accredited by all international OEMs has gone into partnership with Zinox Computers, Nigeria’s First Internationally Certified…