19 results
- 21 Oct 2021
#AfriTECH2021: Key takeaways from Zoho’s workshop on Driving Business Growth through CX
For organizations large and small, the year 2020 was the longest year ever. The quick lesson is the urgent need to reorient the workforce to a new way of working to ensure uninterrupted delivery of…
- 28 Apr 2021
Ajua Acquires WayaWaya
Ajua, the integrated Customer Experience Management solution for businesses in Africa, has acquired WayaWaya, the Kenya-based Artificial Intelligence and Machine Learning known for its innovative…
- 5 Jul 2024
5 Core Business Areas where AI can Drive Revenue
By Kehinde Ogundare, Country Manager, Zoho Nigeria. According to the United Nations, artificial intelligence (AI) has the potential to contribute up to $15.7 trillion to the global economy by 2030 -…
- 11 Oct 2021
Zoho Emerges Africa Tech Alliance Alliance Forum (#AfriTECH2021) Lead Sponsor
Zoho Corporation has been named the lead sponsors of Africa Tech Alliance Forum 2021 (#AfriTECH2021), by the organisers. The hybride event (both online and physical) will take place on Wednesday,…
- 21 Apr 2023
Boosting Profitability and Enhancing Deeper Customer Engagement with Conversational Banking
By Marina Bolfan, Senior Customer Growth Executive at Infobip Nigeria Nigeria’s banking sector is becoming increasingly more competitive. This is especially the case within the digital banking space…
- 29 Apr 2022
Three Reasons Why Customer Experience isn't Just About Existing Customers
By Hyther Nizam, President MEA, Zoho Corporation In today's hyperconnected world, a bad shopping experience can drive a potential consumer to a competitor. While product and pricing used to be…
- 27 May 2020
Chatbot Uptake to Remain Robust as Firms Seek Competitive Edge in Nigeria
By Olajide Osho-Thomas Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive down costs. This…
- 2 Oct 2023
Infobip Recognised as Communications Platform Leader by Analyst Firm Gartner
Infobip, Global cloud communications platform has been named a Leader in the Communications Platform as a Service (CPaaS) market by analyst firm Gartner. In the first Gartner Magic Quadrant for…
- 22 Jul 2024
Teresa Anania Joins Sophos as Chief Customer Officer
Sophos, a global leader of innovative security solutions for defeating cyberattacks, on Monday announced that Teresa Anania has joined the company as Chief Customer Officer (CCO). Anania will play a…
- 14 Dec 2022
Clickatell Predicts Mobile Messaging to be the Next Big Channel for Digital Commerce in 2023
Clickatell, a Chat Commerce and business messaging leader, conducted research on customer service trends and preferences for travel and retail and identified that brands that personalize both their…
- 14 Aug 2015
Oracle OpenWorld 2015- Attend to Hear, Learn, Find Out & Network
The best, most innovative sessions are at Oracle OpenWorld 2015. Nigeria CommunicationsWeek looks at some of the sessions individuals, businesses and governments can explore. Big Data Central @…
- 12 Nov 2020
Zoho partners TCS to Provide End-to-end Business Solutions to Enterprise & Mid-market Companies
Zoho, global technology company has announced a strategic alliance with Tata Consultancy Services (TCS) to provide superior Customer Relationship Management, IT Service Management and e-Commerce…
- 16 Dec 2022
Zoho Desk Achieves 45% CAGR over 5 years, As it Introduces Blended Conversations to Deliver Exceptional Support
Zoho Corporation, a leading global technology company, today launched new tools for Zoho Desk, the anchor application in the company's customer service platform, to help customer service teams evolve…
- 6 Nov 2023
Unleashing the Power of Hyper-Personalisation can Elevate CX through Tailored Engagement
By Boris Maric, Senior Customer Growth Executive at Infobip Hyper-personalisation has revolutionised customer engagement by tailoring experiences through data analysis and thus enhancing the Customer…
- 5 Sept 2017
Top 4 Digital Transformation Priorities for African Telcos
After nearly two decades of uninhibited growth and profitability, African telecoms operators (telcos) are facing the converging forces of digital disruption. Some of the factors contributing to this…
- 10 Jan 2021
Ajua Increases Investment in Nigerian Market
Ajua, Africa’s first Integrated Customer Experience Company seeks to strategically grow its investments in the Nigerian market and positions to harness the power of its platform to enable Nigerian…
- 12 Apr 2022
Quadrant Knowledge Names CR2 Technology Leader in the Digital Banking Platform Market 2022
Quadrant Knowledge Solutions has named CR2 as a 2022 technology leader in the SPARK Matrix analysis of the global digital banking platform market. The Quadrant Knowledge Solutions SPARK Matrix…
- 27 Jun 2023
Product differentiation in FinTech: The key to growth in Africa, By Cynthia Alabi
Africa’s FinTech industry is growing rapidly, with new companies launching almost daily. In this competitive landscape, standing out is no longer optional; it is survival. Differentiation means more…
- 7 Nov 2023
Aminu Maida to Lead Discussions at AfriTECH 3.0
Dr. Aminu Maida, Executive Vice Chairman and Chief Executive Officer of the Nigerian Communications Commission (NCC), will deliver the keynote address at the third edition of the Africa Tech Alliance…