16 results
- 20 Jul 2023
Cracking the Code – Unravelling the Complexities of Omnichannel Communication Excellence in the Retail Space
By James Gachie, Industry Lead at Infobip Implementing an effective omnichannel communication strategy can provide retailers with a distinct edge in the competitive market, but the move can also…
- 3 Apr 2024
Elevate Your Business Communication: WhatsApp Business App vs. WhatsApp Business Platform
By George Muhia, Industry Lead – Africa Digital Natives at Infobip In the age of digital transformation, effective communication with customers is the key to success for businesses of all sizes. With…
- 24 Jul 2023
Rise of the Machines – Chatbots Slated to Dominate Customer Service Channels by 2027
By George Muhia, Industry Lead – Africa Digital Natives at Infobip A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the…
- 17 Jan 2024
How click-to-chat ads can elevate customer engagement to new heights
By George Muhia, Industry Lead – Africa Digital Natives at Infobip Click-to-chat ads are a form of interactive advertising that allows businesses to connect with their audience in real-time on…
- 25 Jun 2020
Infobip Deploys Cloud Contact Centre Solution at Ikeja Electric
Infobip’s reputation as the leading provider of cloud communication solutions, as well as its extensive track record as the service provider of choice to many of the world’s top brands, has been…
- 27 Mar 2023
Time for Nigeria’s MNOs to Empower Mobile Digital Ecosystem with their Subscriber Data
By Martin Effiong, Senior Operator Partnerships Lead at Infobip We are at a point where Nigeria’s financial inclusion drive is at its highest, digital commerce is growing in leaps and bounds and the…
- 29 Sept 2023
Infobip named Innovative Cloud Communications Provider of The Year @Tech Innovation Awards 2023
Infobip, a leading global cloud communications platform provider, has been awarded the prestigious title of "Innovative Cloud Communications Provider of The Year" at the Tech Innovation Awards 2023.…
- 11 Apr 2024
Banks Must Embrace NextGen Solutions to Meet Customers’ Demands
By Dean Baker, Squad Lead, BFSI from Infobip South African banks have weathered rough seas during the past year, with many of their customers coming under severe pressure from a stagnant economy,…
- 20 Mar 2024
Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies of 2024
Infobip, global cloud communications platform has been named to Fast Company’s prestigious list of the World’s Most Innovative Companies of 2024. This year’s list shines a spotlight on businesses…
- 3 May 2024
Infobip, Nokia Partner to Enable Developers to Build Wider Array of Telco Network Powered Applications Faster
Infobip, the global cloud communications platform, and Nokia today announced a partnering agreement that will enable the global developer community to leverage both companies’ Application…
- 28 Feb 2024
Infobip Supports the Launch of Podravka’s ‘SuperfoodChef-AI by Coolinarika’ to Champion Healthier Eating
Infobip, global cloud communications platform has joined forces with Podravka Group, one of the leading Croatian multinational companies, and digital agency 01 Content & Technology – C3 Croatia,…
- 24 Oct 2021
The Unified Insuree Experience Advantage is Key for Insurers to Scale into New Markets
By Dorotea Vatavuk With customers rapidly adopting digital communication channels that offer quick, simple and convenient processes, digitalisation of the entire insurance process is unavoidable. In…
- 24 Oct 2023
Infobip and MoEngage Partner to Create Conversational Experience with AI-powered Omnichannel Capabilities
Infobip, global cloud communications platform has announced its strategic partnership with MoEngage. This collaboration aims to co-create a seamless conversational experience, boost customer…
- 13 Mar 2024
Unleashing the Power of Cross-Functional Collaboration to Thrive in Modern Business Landscape
By Martin Effiong, Senior Operator Partnerships Executive at Infobip In the dynamic landscape of contemporary business, team-based work and cross-functional projects are rapidly replacing traditional…
- 2 May 2024
Embracing AI to Help Reshape Business Dynamics and Customer Interaction
By Tamara Rajić, Director of Business Strategy EMEA at Infobip World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and…
- 11 Aug 2024
Telcos Must Embrace Data-driven Strategies to Enhance Customer Experience
By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern telecommunications. As…