29 results
- 17 Aug 2012
FirstBank Makes Over its FirstContact
First Bank of Nigeria Plc, Nigeria's financial powerhouse has upgraded their contact center called FirstContact to an interactive, multilingual and 24/7 customer service center, in line with global…
- 16 Mar 2022
WCRD 2022: NCC Assures of Robust Digital Infrastructure for Improved Financial Services
The Nigerian Communications Commission (NCC) has reaffirmed its commitment to accelerate deployment of robust broadband infrastructure accessible to all Nigerians. This is to enhance their access to…
- 14 Dec 2019
MultiChoice Commissions New Service Center in Ibadan
As part of MultiChoice Nigeria’s commitment to consistently improving customer satisfaction, the company has boosted service delivery to its customers in Ibadan and environs, with the opening of a…
- 30 Mar 2016
Airtel Expands Footprints with New Service Centre at Lekki
Airtel Nigeria, has commissioned a new service centre located at the Circle Mall, Jakande Round-about, Lekki Expressway, Lagos aimed at bringing its services closer to its customers most…
- 23 Feb 2024
OPay Redefines Customer Service With Innovative Solutions, Expands Accessibility
OPay, Nigeria’s leading financial technology company headquartered in Lagos, has revolutionized customer service by prioritizing user satisfaction and implementing cutting-edge solutions to enhance…
- 4 Jul 2017
Etisalat, Banks Resolve $1.2Bn Indebtedness Issues- NCC
Nigerian Communications Commission (NCC) has that Etisalat and its creditors have successfully reached an amicable resolution of key issues pertaining to the $1.2bn indebtedness. Mr Tony Ojobo,…
- 27 Nov 2020
eBanqo’s Omnichannel Platform Helps Businesses Offer Live Chat Assistance and Extend their Services on Messaging Apps
Businesses today serve customers based on companies’ own terms and not necessarily how customers prefer. For example, customers are required to download apps to enjoy companies’ services, are…
- 2 Oct 2014
UBA Capital Unveils Online Trading Platform
UBA Capital, has launched the first online trading platform with real time investment account funding functionality, as part of its commitment to attract more retail investors’ participation through…
- 18 Aug 2018
Banks Lost N1.63Bn to E-fraud in 2017 – CBN Report
The number of recorded electronic fraud cases in the banking industry increased by 28 per cent last year, rising from 19,531 in 2016, to 25,043, resulting in a loss of N1.63 billion, the Central Bank…
- 12 Jan 2021
Keystone Bank Upgrades Digital Banking Platform
Keystone Bank has upgraded its digital banking experience through the launch of a truly customer-centric mobile application – ‘KeyMobile’. A statement by the lender said the upgrade is in…
- 11 Jan 2026
NDIC Declares Second Liquidation Dividend for Heritage Bank Depositors
Nigeria Deposit Insurance Corporation (NDIC) has declared a second liquidation dividend of ₦24.3 billion for depositors of Heritage Bank Limited (in liquidation) whose account balances exceeded the…
- 9 Jul 2018
Konga Compliance Spurs Unprecedented Boom for eCommerce
Konga, e-commerce giant, has pioneered the launch of Konga Compliance – [email protected] – a feedback/compliance mechanism through which customers can directly reach out to the Chairman of the…
- 13 Mar 2014
CBN Slams N10m Fine for Unlicensed e-Payment Solutions
Central Bank of Nigeria (CBN) said that banks that use unlicensed third party electronic payment solution will pay a fine of N10 million, as part of the regime of sanctions contained in the…
- 29 Jul 2020
Clickatell’s Chat Banking Solution Powers Sterling Bank to Offer Banking Services on WhatsApp
Sterling Bank Plc, Nigeria's leading commercial bank, in collaboration with Clickatell, a global leader in mobile communications and chat commerce, today announced a unique and very personalised…
- 6 Apr 2009
50 Hearty Cheers to Telecom Consumer Parliament
It seems like yesterday when the Nigerian Communications Commission (NCC) begun the Telecom Consumer Parliament, Telecom, an alternative dispute resolution mechanism (ADR). Like in all the previous…
- 26 Jul 2024
CAC Issues Guidelines for Banks Recapitalisation, Merger
The Corporate Affairs Commission has issued fresh guidelines to assist Deposit Money Banks in the ongoing recapitalisation. The commission, in a statement signed by its management and posted on its…
- 12 Jun 2025
Court Declines Access Bank’s Request to Freeze MTNN Account over N180Bn Claims
Federal High Court in Lagos has declined Access Bank Plc’s request to freeze the bank accounts of MTN Nigeria Communications Plc over a disputed N180.95 billion debt claim linked to a long-expired…
- 24 Feb 2017
NCC @ COP Urges Subscribers to Rise against Exploitation
The Nigerian Communications Commission (NCC) Thursday urged telecom consumers in the country to take advantage of the consumer outreach programme provided by the Commission in order for service…
- 28 Sept 2021
UBA’s LEO Hits 3m User Mark, Remains Smartest Banking Chatbot
United Bank for Africa (UBA) Plc, Pan African financial institution, has in the last three years won the hearts of its customers with LEO, its artificial intelligence chat bot, which has proven to be…
- 10 Jan 2022
UBA’s Leo Set to Further Transform Digital Banking as It Clocks 4
United Bank for Africa (UBA) Africa’s global bank, has said that it has concluded plans to commemorate the 4th year anniversary of its flagship artificial intelligence Chabot, with new offerings set…
- 20 Mar 2023
NCC Expands Channels of Engagement with the Opening of Consumer TELCARE Centre @ Abuja Airport
Terminal C of the Nnamdi Azikwe International Airport, Abuja is the first beneficiary of a public concourse for Telecom Consumer Assistance, Resolution and Enquires (TELCARE) Centre launched by the…
- 20 Apr 2010
Survey Rates Glo Mobile Best GSM Operator
Quarterly audit of mobile telephone service providers in Nigeria has again rated Glo Mobile as the best GSM operator in the country. The latest survey results published in the Feb-March edition of IT…
- 9 Jan 2023
KPMG Report Rates Stanbic IBTC High in Retail Banking
Stanbic IBTC Bank Plc, a subsidiary of Stanbic IBTC Holdings Plc, has been named the leading bank in the retail and corporate banking in Nigeria by KPMG 2022 Nigeria Banking Industry Customer…
- 21 Apr 2023
Why Nigerian Businesses Must leverage RCS as the Next Big Digital Channel – Infobip Regional Manager
Olatayo Ladipo-Ajai, regional manager at Infobip Nigeria, has urged Nigerians, particularly business entities, such as banks, telcos and other businesses to harness the benefits posed by the Rich…
- 6 Jul 2010
CBN, Others Move Against illegal fund managers & Wonder banks
As part of efforts to stem the menace of “Wonder Banks,” the Inter-Agency Committee On illegal Fund Managers recently met to deliberate on issues relating to the activities of illegal…
- 9 Dec 2014
Nigeria, Turkey Others Build Online Presence for Technology Transfer
Nigeria, Turkey and six other nations operating under the auspices of the D-8 have established a web presence that will make it easier for members to share or transfer technology. Dr. Umar Bindr,…
- 28 Feb 2015
Airtel Expands Footprint, Commissions New Outlet in Apapa Mall
Airtel Nigeria, leading telecommunications services provider, has taken further steps to deepen customer service delivery through its retail footprints, with the commissioning of an…
- 9 Jan 2016
Indian Firm Takes over NIS Job, Hijacks Sensitive National Security Project
Continental Transfer Technique Limited (CONTEC), an Indian firm, has hijacked a sensitive national security project – the Combined Expatriate Residence Permit and Aliens Card – which was supposed to…
- 24 Feb 2016
SystemSpecs Committed to Indigenous Technology for Economic Growth – Obaro
SystemSpecs Limited has reiterated its commitment towards leveraging indigenous technologies for national transformation. John Obaro - MD/CEO, Systemspecs‎, made the remark in a statement…