30 results
- 3 Apr 2024
Elevate Your Business Communication: WhatsApp Business App vs. WhatsApp Business Platform
By George Muhia, Industry Lead – Africa Digital Natives at Infobip In the age of digital transformation, effective communication with customers is the key to success for businesses of all sizes. With…
- 14 Jun 2022
WhatsApp Launches Campaign to Help Business Owners Get More from its Business App
WhatsApp has announced the launch of the WhatsAppreneurs campaign, profiling small entrepreneurs from Africa who are using the WhatsApp Business app to grow their business and reach more customers.…
- 15 Jul 2022
How to Grow Your Business with WhatsApp
WhatsApp has always provided people with the ability to connect faster. From enabling people to reach out to friends to stay in touch with family, WhatsApp has strengthened relationships in many ways…
- 25 Mar 2025
Five WhatsApp Business Features Every Small Business Should Be Using
Micro, Small and Medium-sized Enterprises (SMBs) are the backbone of most economies accounting for 90% of businesses, over 70% of employment, and 50% of global GDP, according to the United Nations.…
- 10 Aug 2017
5 Lucrative Ways to Use Whatsapp for Business
The simplicity of Whatsapp shouldn’t fool you into thinking its use is limited to mere casual chatter. Whatsapp can be a powerful and highly cost-effective business tool to those who know how to…
- 13 Jan 2021
Users Switch to Other Apps as WhatsApp’s Update Sparks Criticisms
WhatsApp, popular messaging app, had last week asked its users to accept new terms that will allow it to share more information with its parent company Facebook and roll out advertising and…
- 9 Mar 2023
Five Ways Businesses in Nigeria Can Drive Sales this Ramadan
As the country prepares for Ramadan, business owners look for ways to keep their operations running smoothly and stay connected with customers. For a lot of businesses, this means using WhatsApp to…
- 8 Nov 2023
Infobip Offers Businesses End-to-End Purchase Journeys on WhatsApp
Infobip, global cloud communications platform now enables businesses to design and implement end-to-end customer purchase journeys within WhatsApp. Using the latest features in the WhatsApp Business…
- 23 Nov 2025
Usernames to Replace Phone Numbers on WhatsApp in 2026
After two years of quiet testing, the WhatsApp messaging app will soon allow users and businesses to hide their phone numbers and be identified only by a username. This major feature is expected to…
- 23 Oct 2020
WhatsApp Gifts Users “Mute Forever” Feature for Chats
WhatsApp, chat app, has released the “Always” mute feature for users. The feature is available for Android and iOS users and will allow users to mute the notifications of a WhatsApp chat or a group…
- 17 Jun 2025
WhatsApp to Start Showing more Adverts in Messaging App
WhatsApp is launching three new ad features in a global roll-out across the messaging app. The Meta-owned platform said the new ads will not be shown in the same place as people’s private chats, nor…
- 27 Nov 2020
eBanqo’s Omnichannel Platform Helps Businesses Offer Live Chat Assistance and Extend their Services on Messaging Apps
Businesses today serve customers based on companies’ own terms and not necessarily how customers prefer. For example, customers are required to download apps to enjoy companies’ services, are…
- 2 Nov 2018
WhatsApp to Begin Ads Next Year
Popular messaging service WhatsApp will soon be monetised by Facebook, with the possibility of ads appearing early next year in users' 'status' updates. According to Chris Daniels, VP, WhatsApp, "We…
- 13 Mar 2015
Nigeria Apps Developers Individually Motivated, Economically Starving
Mobile Apps are really changing the way people communicate, work and play. At the global level, app development has grown into a massive, profitable industry estimated to be worth over 120 billion…
- 22 Jul 2021
Facebook, Ajua Sign Agreement to Empower African SMEs with Automated Customer Support
Ajua signs an agreement with Facebook to automate commercial interactions and customer support for businesses through WhatsApp. This partnership is one of two in Africa of companies that are directly…
- 21 Jan 2017
Messaging, Communications Apps Heads to 7Bn Mark - Report
Messaging and communications apps such as Line and WhatsApp will grow from five billion users in 2016 to 7.5 billion by 2020, according to new analysis by IHS. "Mobile innovations, new business…
- 6 Sept 2017
Five Powerful Ways WhatsApp Has Changed Our Lives
Since Facebook bought WhatsApp in 2014 for 22 billion dollars, it has significantly transformed the way we communicate and our lives. As such, Jumia Travel, the leading online travel agency, shares…
- 17 Jan 2021
Concerns Force WhatsApp to Pause February 8 New Privacy Policy
WhatsApp has halted plans towards its proposed update, aimed at increasing business transactions on the platform, after concerns from users globally about privacy. WhatsApp users received…
- 7 Jan 2017
Social Media: How Millennials Are Impacting the Future of Communication
Email was once at the forefront of convenience. Used as a way to quickly send messages and share files from anywhere in the world, it was — and, for many, still is — a primary tool to communicate…
- 13 Jun 2019
WhatsApp Threatens Bulk Messaging Abusers
WhatsApp is threatening legal action against anyone it determines is linked to abusing the messaging app’s terms of service around bulk messages. Analysts believe the move is a ploy by the…
- 7 Sept 2017
Facebook to Monetise WhatsApp
Facebook is gearing up to make money from WhatsApp, the messaging service used by more than a billion people every day. WhatsApp will test new features to make it easier for people to…
- 4 Apr 2023
Security Alert: NCC Recommends Two-Factor Authentication to Secure WhatsApp
Nigerian Communications Commission’s Computer Security Incident Response Team (NCC-CSIRT) has recommended that users of the popular messaging app, WhatsApp, set up Two-Factor Authentication (2FA) to…
- 13 Aug 2017
SystemSpecs Pushes Out Remita App to Empower Nigerians
SystemSpecs, financial technology company, said that the recently released full version of Remita app would help individuals and businesses manage their accounts across multiple banks, settle bills…
- 19 Jan 2016
WhatsApp Ends $1 Subscription Fee
If a dollar saved is a dollar earned, WhatsApp users can make themselves a quick buck in 2016. The popular messaging app on Monday killed its $1 subscription fee, which converts to 70p or AU$1.45,…
- 17 Dec 2019
PREWIN Games on WhatsApp Launches in Nigeria
PREWIN Games is a trivia platform that educates and rewards at the same time on various platforms (WhatsApp, Web and Mobile App) on different subject areas of interest to the player, staying true to…
- 17 Jan 2024
How click-to-chat ads can elevate customer engagement to new heights
By George Muhia, Industry Lead – Africa Digital Natives at Infobip Click-to-chat ads are a form of interactive advertising that allows businesses to connect with their audience in real-time on…
- 21 Jan 2021
WhatsApp Shifts Deadline for New Policy Update Terms
WhatsApp has announced that it is moving forward the date for the acceptance of its new terms and conditions to May 15 from February 8. When the platform announced a few days ago that it would delete…
- 9 Feb 2026
EU Eyes Interim Ban on Meta's WhatsApp AI Restrictions
European Union has launched a formal challenge against Meta Platforms over a new policy restricting third-party artificial intelligence tools on WhatsApp. Meta Regulators accuse the U.S. tech giant…
- 8 Jan 2015
WhatsApp Tallies 700m Monthly Active Users
WhatsApp, one of the world's most popular messaging services, is still rising in popularity. The company, whose app is used by people around the world to send texts without paying carrier fees, said…
- 14 Dec 2022
Clickatell Predicts Mobile Messaging to be the Next Big Channel for Digital Commerce in 2023
Clickatell, a Chat Commerce and business messaging leader, conducted research on customer service trends and preferences for travel and retail and identified that brands that personalize both their…